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Notice concerning COVID-19
Kensington Mortgages has posted an update on their COVID-19 response. Please see Company Updates for the latest news.

Kensington Mortgages Overview

Maidenhead, England
201 to 500 employees
Company - Public
Unknown / Non-Applicable
When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Nearly 25 years later, we’re the UK’s leading residential specialist mortgage lender still blazing a trail offering people the chance to ... Read more

Mission: We are Passionate People Helping Extra-Ordinary People Own Homes When Other Lenders Don’t.

Company Updates

  • COVID-19

    Our employees have done a fantastic job adapting to the new working reality caused by CV19, and there have been many examples of them going above and beyond to ensure we continue to operate as a business and support our customers effectively. We introduced a Company Charter which set out our realistic expectations of working from home while managing childcare, home schooling and other challenges. (See image). We continue to live by our values, and we introduced an online Recognition Award so that we can recognise our colleagues for the work they do, with the money added to their pay cheque at the end of the month! The voting is also currently open for our first 'virtual' Summer Values Award. Despite the challenges, we expect to be recruiting throughout this year, with the predominant focus in our Servicing (Customer Service) department. Reach out to our Recruitment team via to find out more.

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Kensington Mortgages – Why Work With Us?

Kensington Mortgages – smarter mortgage solutions

Kensington is the UK's leading non-bank specialist mortgage lender.  With a 24 year heritage, Kensington uses a combination of data and human insight to look beneath the surface, to go deeper than mainstream lenders where all too often the answer is “computer says no”.  It is this “head and heart” approach which is the key to the #KensingtonDifference.


Our 24 year heritage in specialist mortgages means that we understand better than most that no two people are the same. We design our mortgages with flexible lending criteria to serve the needs of customers that the high street turns away, and target prime mortgage borrowers in growing market segments - people like the self-employed builder or kitchen table entrepreneur, the over 55s, contract workers, multiple income applicants or those who have a small blip on their credit file.  It is through our innovative use of data, combined with human expertise, that we are comfortable lending to a broader range of people than other lenders.


All Kensington mortgages are powered by VECTOR, our proprietary and hugely powerful analytical model that is embedded into all phases of the mortgage lifecycle.

VECTOR is supported by a unique dataset comprising over 400k mortgage accounts spanning all UK geographies, housing types, mortgage types and credit loan parameters for the last 20 years, and has driven the development of a number of in-house analytical tools and reporting capabilities that are key to the unique way in which we assess and manage mortgage credit risk.


With assets under management of over £11 billion, Kensington is the leading non-bank specialist mortgage lender in the UK including servicing of c£5.5 billion assets for third parties.  We originated c£1.4 billion of new mortgages in 2019 representing a Compound Annual Growth Rate (CAGR) of more than 25% over the last 4 years.

We are one of the largest issuers of residential mortgage-backed securities (RMBS) in the UK having sponsored 15 securitisations totalling over £8 billion since 2015.

Read on and discover a culture where you and your career aspirations matter – a place where we reward your contribution to our success, where ambition is encouraged and where we help you to grow and develop to be the best that you can be.


At Kensington, across our teams and functions, we all work to deliver a single-minded purpose:

We are Passionate People Helping Extra-Ordinary People Own Homes When Other Lenders Don’t.


On Wednesday 13th December 1995, Kensington completed its first loan and pioneered a new approach to lending to customers overlooked by mainstream lenders. Nearly 25 years later, we’re the UK’s leading residential specialist mortgage lender,* with a mortgage book of over £5bn, and we’re still blazing a trail offering people the chance to get a mortgage.  

Where high street lenders see black and white, we’ve always seen the shades in between. We don’t just rely on what the computer says, we use real people to understand the real circumstances behind what’s written on a mortgage application form. Our innovative use of data driven by our in-house analytical tool Vector, combined with human expertise and flexible lending criteria is what we call our ‘head and heart’ approach. It comes from an understanding that no two people are the same. That a self-employed builder will have different circumstances to a contract worker, a kitchen table entrepreneur, someone who’s over 55 or who has a small blip on their credit file.

The way we live today means that extra-ordinary circumstances are rapidly becoming ordinary and that’s why we’re here, to provide mortgages to a broader range of people than the high street lenders.

Core Benefits

Your contractual benefit

  • 25 days Annual Leave + Bank Holidays
  • Group Income Protection
  • Group Life Assurance
  • Pension

Flexible Benefits

Benefits you can purchase through our flexible benefits scheme

  • Critical Illness Insurance - Employee / Partner
  • Cycle to Work
  • Health Assessment
  • Health Cash Plan
  • Holiday Buy / Sell
  • Life Assurance - Employee / Partner
  • Private Medical and Dental Insurance
  • Season Ticket Loan
  • Travel Insurance

Everything we do at Kensington is driven by a core set of values and beliefs, which we’ve created to promote a culture of respect and communication between colleagues. It’s what we stand for, and we work hard to ensure that everyone brings our values to life each and every day.

One Team Working Together

United by a shared purpose, we achieve success in a collaborative, inclusive and open environment

Empower and Be Accountable

We trust colleagues to take ownership, responsibility is embraced and success is shared

Driving Positive Customer Outcomes

We actively seek and deliver all solutions through a customer focused lens

Confident and Brave

We champion honesty, challenge respectfully and we push boundaries to achieve common goals

Keep it Simple, Bust Bureaucracy

Our clear and straightforward processes allow us to work together to make efficient, timely and effective decisions

Kensington Mortgages Reviews

  • Featured Review

    "Team and customer focused organisation wanting to do the right thing"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Maidenhead, England
    Current Employee - Team Manager in Maidenhead, England
    Positive Outlook
    Approves of CEO

    I have been working at Kensington Mortgages full-time (More than a year)


    I have worked for Kensington Mortgage Company for over a year and am impressed with the consistent approach that the business has to do the right thing for both it's people and customers.

    Over the past 12 months there has been a real transition within the business to understand what it's team members and customers want and need now as well as a clear focus on what team members and customer will want in the future.

    The culture of the organisation feels like it has come up to date with new structural organisation, branding, values and onus on keeping things simple and making it easy for our teams to do their jobs and for customers to do business with us.


    The air conditioning is particularly effective which can be a pro or con depending on how you like the temperature!

    Advice to Management

    Some great work and progress made over the last 12 months keep it up.

See All 38 Reviews

Kensington Mortgages Photos

Kensington Mortgages photo of: Our HQ
Kensington Mortgages photo of: Reception Area
Kensington Mortgages photo of: Studio
Kensington Mortgages photo of: Our canteen
Kensington Mortgages photo of: Our canteen
Kensington Mortgages photo of: New Starter Pack
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Kensington Mortgages Interviews



Getting an Interview

Getting an Interview





    Collections Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Difficult Interview


    long for 3 hours,test ,role play, written,verbal and role plays ,interview process,pretty difficult i would say, not like other companies,rigorous,need to prepare well ,competency based questions.need to prepare well .long for 3 hours,test ,role play, written,verbal and role plays ,interview process,pretty difficult i would say, not like other companies,rigorous,need to prepare well ,competency based questions.need to prepare well .

    Interview Questions

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Kensington Mortgages Awards & Accolades

  • Kensington - Best Self-Employed Mortgage Lender, Your Mortgage Awards, 2016
  • Best Intermediary Lender, The Personal Finance Awards, 2019
  • Best Buy to Let Mortgage Lender, What Mortgage Awards, 2019
  • Best Online Mortgage Provider of the Year, Moneyfacts Awards, 2019
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Work at Kensington Mortgages? Share Your Experiences

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