Working at Kura | Glassdoor.co.uk

Kura Overview

Glasgow, Scotland
1001 to 5000 employees
2015
Company - Private
Staffing & Outsourcing
$10 to $25 million (USD) per year
Unknown
We are the UK’s Largest Independent Outsourcer. But what does that mean?... It means we are a market leading provider of outsourced contact centre services and software solutions for a number of the world’s most successful brands.

With ... Read more

Mission: We are a Contact Centre with a difference - focusing on people and their behaviours not just the things and the stuff. Our Vision is to be recognised as “Unrivalled in Developing People”, offering consistent coaching and a step up the ladder, moving forward ... Read more

Kura Reviews

3.4
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Kura CEO Brian Bannatyne
Brian Bannatyne
86 Ratings
  • "Customer Care Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Liverpool, England
    Current Employee - Customer Care Representative in Liverpool, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kura full-time (More than 5 years)

    Pros

    Kura is a great company to work for . I have worked here for over 5 years and have been given the opportunity of progression which is something Kura aim to do. The people are very supportive.
    Different shifts are available to suit.
    Good transport link and plenty of spaces to park if you drive.

    Cons

    no canteen but other place to get food

    Advice to Management

    ..................................................

See All 137 Reviews

Kura Photos

Kura photo of: When Corporate Lunch goes right...
Kura photo of: Hear from our People
Kura photo of: Hear from our People
Kura photo of: Because Biscuits are always a good idea...
Kura photo of: Meet the Interns!
Kura photo of: Welcome to Kura!
See All PhotosSee All

Kura Interviews

Experience

Experience
50%
0%
50%

Getting an Interview

Getting an Interview
79%
7%
7%
7

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1. Helpful (3)  

    Marketing Executive Interview

    Anonymous Interview Candidate in Glasgow, Scotland
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Kura (Glasgow, Scotland) in September 2016.

    Interview

    Very drawn out. From initial interview it took another two week for them to get back to me with an interview date. This was due to staff providing mixed messages, one said it was completely fine to hold an interview out of hours - yet another told me this wasn't possible and offered two inconvenient time slots. When it eventually went ahead, the interview went well and a couple of days later I received feedback that reiterated this. I was told that they had a couple more people to interview so they could 'benchmark' - and there were TWO more interviews to go through in the process. A week later I received an email asking if I'm still looking and the process is being held up longer than expected. It's safe to say I completely lost interest - who wants to work for a company like that? They claim to be rebranding and shifting their focus etc etc, but it seems they still have a long way to go.

    Interview Questions

See All 15 Interviews

Kura Awards & Accolades

  • European Contact Centre & Customer Service Awards, Sablo, 2013
  • National Outsourcing Awards 2013, NOA, 2013
See More

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