Working at Lookers | Glassdoor.co.uk

Lookers Overview

Manchester, England
5001 to 10000 employees
1908
Company - Public (LOOK)
Vehicle Dealership
$2 to $5 billion (USD) per year
Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our ... Read more

Mission: The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.


Glassdoor Awards

Best Places to Work: 2018 (#6)

Top CEOs: 2017 (#12)

Lookers – Why Work For Us?


Why Choose Lookers?

As one of the UK's leading motor retailers Lookers is recognised for our outstanding business performance. This is due to the hard work, commitment and the contributions of all our people.

We have roles across the business that suit a wide range of skills. To find out more about working in our different departments, take a look below:

Sales

Engage with customers first, whether face to face in our dealership or responding to enquiries via telephone and email, delighting them with an outstanding customer experience. With a competitive commission package and a supportive team, you will excel when providing the best service for our customers.

Aftercare and Parts

Keep our customers on the roads with your expert care and skill. Strive to deliver the best service in the division, competing against others to win regular prizes, in our Formula Lookers league table. From Apprentice Technicians to Master Technicians, all work hard to ensure our customers and their cars are cared for.

Technicians

We have a range of Technician based roles, from Paint and Panel Technicians to MET Smart Repair and Service Technicians. We welcome applications from Technicians from all backgrounds. The only pre-requisite is that you have an NVQ Level 3 in Light Vehicle Maintenance and Repair.

Head Office & Support Roles

Be part of our teams in our Head Offices in Manchester and Newcastle, working to support our dealerships across the UK. Roles range across Marketing, Human Resources, Capability Development, IT and Accounts.  Join this dedicated bunch who are passionate about providing guidance, systems and process to help our people deliver outstanding service to our customers every day.

Benefits

There are many benefits of working for Lookers such as the Lookers Benefits Platform which offers a host of perks from shopping vouchers to discounted holidays. Other benefits include:

  • Flexible working
  • One year full salary for maternity leave
  • Share Save scheme
  • Critical illness cover
  • Holidays that increase with length of service
  • Exclusive vehicle offers
  • Opportunity to work closely with charities. Recent charities we’ve helped are BBC Children in Need, 353 and The Duke of Edinburgh’s Award.
  • Annual Lookers Excellence Awards which recognise achievement.

Company History

Lookers is an ever growing multi-franchise dealer group which represents 33 volume and premium car manufacturers throughout the UK and Ireland.

Founded in Manchester in 1908 by John Looker, initially the company sold bicycles, parts, accessories and the occasional used car.

In 1910 the business joined forces with a garage owner in Hardman Street in the centre of Manchester to create Lookers Ltd. Until the First World War Lookers Ltd was primarily a Ford dealer which thrived to such an extent that in 1911 the garage in Hardman Street had to be completely rebuilt to accommodate the business generated by the popular Ford cars.

The business was appointed a distributor of Austin motor vehicles in 1918 and continued to grow throughout Lancashire and Cheshire through the acquisition of a number of garages. Lookers and Austin became very closely associated such that the slogan 'Lookers is Austin' lasted for many years.

In 1929 John Looker retired. The business continued to prosper until WWII war started in 1939 when the Austin factory was committed to the war effort and there were hard times throughout the country.

Large dealers had originally operated as Distributorships, and as well as supplying cars to their own retail customers, they supplied cars to retail dealers in their designated area. The first major acquisition occurred in the 1960s when the Group moved into Yorkshire.

In 1973 the Group's headquarters were transferred from Hardman Street to Chester Road, where they remain to this day, and the Company became a listed Company on the London Stock Exchange.


Why work for Lookers?

As one of the UK's leading motor retail businesses Lookers is recognised for our outstanding business performance. Our successful business has been built on the hard work, commitment and the contributions of all our employees.

At Lookers we:

  • Have a dedicated and specialised training department. The company strongly believes in staff development and we nurture and provide our employees with opportunities for further training and career development.
  • Celebrate and encourage success at all levels with our annual Guild of Excellence Awards which rewards achievement.
  • Share company strategy and welcome suggestions and ideas from within the business via the annual Conference.
  • Value our people, their ideas and opinions
  • Are a successful company with great record on recent profit and growth
  • Have Top Employer UK 2017 accreditation

Lookers Reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Lookers Chief Executive Andy Bruce
Andy Bruce
196 Ratings
  • Featured Review

    Helpful (5)

    "Company experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician/Mot Tester in Newcastle upon Tyne, England
    Current Employee - Technician/Mot Tester in Newcastle upon Tyne, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lookers full-time (Less than a year)

    Pros

    From start to finish my experience has been overwhelming. My interview was relaxed, my start date and salary and all important information was easily explained. When I started I was nervous but everyone made a point of introducing themselves and making me feel like part of there team. I have been there a month now and I honestly do not have a bad word to say about the company or staff I work with. I have already been sent on a coarse to welcome me to the company and that was a fantastic experience too.

    Cons

    I do not have anything bad to say. My wage is very good. My hours are very good.

    Advice to Management

    Thank you for the opportunity

See All 238 Reviews

Lookers Photos

Lookers photo of: Ford Superstore
Lookers photo of: Formula Lookers 2018
Lookers photo of: Formula Lookers 2018
Lookers photo of: Formula Lookers 2018
Lookers photo of: Formula Lookers 2018
Lookers photo of: Formula Lookers 2018
See All PhotosSee All

Lookers Interviews

Experience

Experience
56%
11%
33%

Getting an Interview

Getting an Interview
53%
20%
13%
7
7

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Executive Sales Trainee Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience

    Interview

    I was contacted by a lovely enthusiastic lady within a couple of days of applying online and asked if I was available for a short telephone interview. I was so the interview went ahead. I was asked about my current role, responsibilities and why I was looking for a new job. Then I was asked what I knew about Lookers plc and what I expected the role to involve. After that I asked what my past experience in the motor industry was and finally a couple of questions about how far I would have to travel to work and whether I had a full clean driving licence. It didn’t feel like an interview as the lady was so easy to talk to and because of this I didn’t get flustered. She told me straight away that I’d passed the interview and invited me to an assessment in Manchester a couple of weeks later before telling me some basic information on the role, salary and hours etc. I attended the afternoon group assessment along with 20 other people and I thoroughly enjoyed myself. It was very professional, informative and everyone was very friendly. There were Sales Managers and HR staff observing everyone throughout the afternoon but they were all really nice people and I didn’t feel intimidated at all by them. There was an introduction, two group activities followed by a maths and english test all of which took 3 hours. Finally we told more information about the actual role and benefits, the guy who conducted the whole assessment was great, very enthusiastic and friendly, he really sold the job to us and I left feeling very positive and wanting the job more than ever. He really sold Lookers to me and I can’t wait to find out if I’ve got through to the next stage of the recruitment process which is an interview with the Dealer Principal all my local Lookers Dealership. My experience was better than I expected it to be and I hope I’ve done enough to get an interview... I expect to find out very soon, we were told that we’d get a call within a week - it’s 3 days tomorrow since the assessment so it could be any day now. I’ve added no offer to my review as I’ve not actually heard yet - I hope I’ll be able to change this if I’m successful !

    Interview Questions

    • What do you know about Lookers plc   1 Answer
See All 18 Interviews

Lookers Awards & Accolades

  • Dealer Group of the Year Award, Motor Trader Awards, 2016
  • CEO Of The Year Award, Motor Trader Awards, 2016
  • Top Employers, Top Employers Institute, 2017
  • Top Employer, Top Employers Institute, 2018
  • Best 25 Big Companies To Work For, Sunday Times, 2018
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