Working at Lookers | Glassdoor.co.uk

Lookers Overview

Manchester, England
5001 to 10000 employees
1908
Company - Public (LOOK)
Vehicle Dealers
£2 to £5 billion (GBP) per year
Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our ... Read more

Mission: The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.


Glassdoor Awards

Best Places to Work: 2018 (#6)

Top CEOs: 2017 (#12)

Lookers – Why Work For Us?


Why Choose Lookers?

As one of the UK's leading motor retailers Lookers is recognised for our outstanding business performance. This is due to the hard work, commitment and the contributions of all our people.

We have roles across the business that suit a wide range of skills. To find out more about working in our different departments, take a look below:

Sales

Engage with customers first, whether face to face in our dealership or responding to enquiries via telephone and email, delighting them with an outstanding customer experience. With a competitive commission package and a supportive team, you will excel when providing the best service for our customers.

Aftercare and Parts

Keep our customers on the roads with your expert care and skill. Strive to deliver the best service in the division, competing against others to win regular prizes, in our Formula Lookers league table. From Apprentice Technicians to Master Technicians, all work hard to ensure our customers and their cars are cared for.

Technicians

We have a range of Technician based roles, from Paint and Panel Technicians to MET Smart Repair and Service Technicians. We welcome applications from Technicians from all backgrounds. The only pre-requisite is that you have an NVQ Level 3 in Light Vehicle Maintenance and Repair.

Head Office & Support Roles

Be part of our teams in our Head Offices in Manchester and Newcastle, working to support our dealerships across the UK. Roles range across Marketing, Human Resources, Capability Development, IT and Accounts.  Join this dedicated bunch who are passionate about providing guidance, systems and process to help our people deliver outstanding service to our customers every day.

Benefits

There are many benefits of working for Lookers such as the Lookers Benefits Platform which offers a host of perks from shopping vouchers to discounted holidays. Other benefits include:

  • Flexible working
  • One year full salary for maternity leave
  • Share Save scheme
  • Critical illness cover
  • Holidays that increase with length of service
  • Exclusive vehicle offers
  • Opportunity to work closely with charities. Recent charities we’ve helped are BBC Children in Need, 353 and The Duke of Edinburgh’s Award.
  • Annual Lookers Excellence Awards which recognise achievement.



Company History

Lookers is an ever growing multi-franchise dealer group which represents 33 volume and premium car manufacturers throughout the UK and Ireland.

Founded in Manchester in 1908 by John Looker, initially the company sold bicycles, parts, accessories and the occasional used car.

In 1910 the business joined forces with a garage owner in Hardman Street in the centre of Manchester to create Lookers Ltd. Until the First World War Lookers Ltd was primarily a Ford dealer which thrived to such an extent that in 1911 the garage in Hardman Street had to be completely rebuilt to accommodate the business generated by the popular Ford cars.

The business was appointed a distributor of Austin motor vehicles in 1918 and continued to grow throughout Lancashire and Cheshire through the acquisition of a number of garages. Lookers and Austin became very closely associated such that the slogan 'Lookers is Austin' lasted for many years.

In 1929 John Looker retired. The business continued to prosper until WWII war started in 1939 when the Austin factory was committed to the war effort and there were hard times throughout the country.

Large dealers had originally operated as Distributorships, and as well as supplying cars to their own retail customers, they supplied cars to retail dealers in their designated area. The first major acquisition occurred in the 1960s when the Group moved into Yorkshire.

In 1973 the Group's headquarters were transferred from Hardman Street to Chester Road, where they remain to this day, and the Company became a listed Company on the London Stock Exchange.


Why work for Lookers?

As one of the UK's leading motor retail businesses Lookers is recognised for our outstanding business performance. Our successful business has been built on the hard work, commitment and the contributions of all our employees.

At Lookers we:

  • Have a dedicated and specialised training department. The company strongly believes in staff development and we nurture and provide our employees with opportunities for further training and career development.
  • Celebrate and encourage success at all levels with our annual Guild of Excellence Awards which rewards achievement.
  • Share company strategy and welcome suggestions and ideas from within the business via the annual Conference.
  • Value our people, their ideas and opinions
  • Are a successful company with great record on recent profit and growth
  • Have Top Employer UK 2017, 2018 and 2019 accreditation

We have a range of Technician based roles, from Paint and Panel Technicians to MET Smart Repair and Service Technicians. We welcome applications from Technicians from all backgrounds. The only pre-requisite is that you have an NVQ Level 3 in Light Vehicle Maintenance and Repair.

Lookers Reviews

  • "very well trained"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Chester, England
    Current Employee - Sales Consultant in Chester, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Lookers full-time (More than a year)

    Pros

    Good on the job training

    Cons

    not very good at paying you your full pay at the end of each month always missing out on a deal or 2

    Advice to Management

    get better hr

See All 319 Reviews

Lookers Photos

Lookers photo of: Ford Superstore
Lookers photo of: Formula Lookers 2018
Lookers photo of: Formula Lookers 2018
Lookers photo of: Formula Lookers 2018
Lookers photo of: Formula Lookers 2018
Lookers photo of: Formula Lookers 2018
See All PhotosSee All

Lookers Interviews

Experience

Experience
73%
10%
17%

Getting an Interview

Getting an Interview
58%
14%
11%
8
6
3

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Lookers.

    Interview

    The interview process was done professionally, however it takes a while to hear back. It can be confusing at times to if they want to progress you further as communication can be poor.

    Interview Questions

See All 41 Interviews

Lookers Awards & Accolades

  • Top Employer, Top Employers Insitute, 2019
  • 25 Best Big Companies to Work For, Sunday Times, 2019
  • Dealer Group of the Year Award, Motor Trader Awards, 2016
  • CEO Of The Year Award, Motor Trader Awards, 2016
  • Top Employers, Top Employers Institute, 2017
See More

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