Working at Metro Bank |

Metro Bank Overview

London, England
1001 to 5000 employees
Company - Public (MTRO)
Banks & Building Society
Unknown / Non-Applicable
A Revolution in Banking 

Metro Bank launched back in 2010 as the first new high street bank in more than 100 years. We’re the revolutionary UK bank that offers personal, business, commercial and private banking services, with a focus on ... Read more

Mission: Everything we do at Metro Bank is to enhance our customers’ banking experience and turn them into fans.

We continue to work towards our 2020 vision of two million customers, served by 5,000 colleagues across more than ... Read more

Glassdoor Awards

Best Places to Work: 2019 (#21), 2018 (#45)

Top CEOs: 2018 (#9), 2017 (#33), 2016 (#1)

Company Updates

  • We had a great session earlier this week, discussing ideas on how to support mental well-being in the corporate environment. A huge thank you to everyone who came ��.

  • We're absolutely thrilled to be in the top 25 of @Glassdoor's 'Best Places to Work in 2019' ����. Thank you to all our colleagues that voted for us, you’re amazing ��. Want to #LoveYourJobAtLast? You can find out more about our roles here ▶ . If you see something you like, go on and click that apply button.

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Metro Bank – Why Work For Us?


What makes us so exceptional? It's our people of course. We ‘hire for attitude and train for skill’, so it means that we choose the right people and then invest in them so they reach their full potential.

With our ambitious growth targets, there are always exciting opportunities for great people at Metro Bank. Our colleagues are passionate about delivering amazing customer service and that has enabled us to grow to where we are today.

We're proud of the career development opportunities:

  • We promote from within: we always look for internal candidates before searching externally and last year promoted 25% of colleagues who had been with us for a year or more.

  • We offer colleagues the opportunity to gain a professional qualification: we’re the only bank that offers all our store and contact centre advisors the chance to gain qualification with the Chartered Banker Institute.
  • We have fantastic training facilities: our dedicated internal training centre, Metro Bank University, offers over 75 different classroom-based courses and more than 130 e-learning modules.

  • We have an established and growing apprenticeship programme: With around 100 places available, we offer sector-specific programmes across IT, HR and cashiering. With the schemes accredited by either City and Guilds or The Chartered Banker Institute, apprentices will receive a recognised qualification at the end of the 12-36 month programme.


Supporting local communities where we’re based is really important to us. In 2017 we hosted over 2,500 events across our stores, including everything from business networking events; to seasonal activities such as pumpkin carving at Halloween; children’s craft events at Easter and Christmas; and our Grand Opening extravaganzas to celebrate launching new stores.

As well as charitable fundraising and events, our colleagues are each given a ‘Day to Amaze’, where they have one day a year to support a charity or causes close to their heart. Our comprehensive financial education programme for children also helps us support our local communities, where we teach key stage 2 children money basics, including the importance of budgeting and saving. Since launching the programme it has helped 100,000 young people become more confident around money.


We know that everyone is equal and it’s our inclusive approach that celebrates diversity.  Our colleagues represent the communities we serve and the locations we are based in.  We know that our supportive culture is one of the reasons we can attract, retain and develop our colleagues, and importantly allow everyone to bring their whole selves to work.

At Metro Bank, we have a number of colleague networks including WOW (Women on Work), Mpride for our LBGT+ colleagues and our most recent group Mbrace for our Black, Asian and Minority Ethnic (BAME) colleagues. All our groups actively welcome all colleagues, regardless of race, gender or sexual orientation and all have the single aim of ensuring that everyone can be at their very best.

We’re not all talk, we actually make things happen. From being the first UK bank to enable customers and colleagues who do not identify with a specific gender to choose MX as a title and non-binary as a gender, to holding events throughout the year to raise awareness, teach and share different aspects of our diverse colleague and customer base.

Metro Bank Reviews

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Recommend to a friend
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  • Featured Review

    Helpful (1)

    "Brilliant place to work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Positive Outlook
    Approves of CEO

    I have been working at Metro Bank full-time (More than 3 years)


    The culture at Metro Bank is second to none. People genuinely care about the job that they are doing and care about doing it the right way for customers.

    Career opportunities are excellent at Metro Bank. I’m personally in my third role in nearly four years here. There are numerous fast-track training programmes which allow colleagues to progress in many different areas of the bank. The classroom and e-learning training available to all colleagues is superb. All new colleagues will have at least 5 days of training when they first start before they join their team, which is a brilliant introduction to the culture and job-specific training.

    Diversity is really celebrated here and the great work that the various colleague-led networks do really helps to make sure that we work in an inclusive environment. Diversity and inclusion aren’t just buzz words, they matter and it really helps that members of the executive leaderships are really visible sponsors of the networks, and Craig Donaldson (CEO) is regularly seen at events run by the networks and always makes time to say a few words.

    Salaries are fair and the huge range of benefits for colleagues really makes a difference. The pension scheme is really good, and the optional benefits available are great. You can opt into private medical insurance, a health cash plan (cash back when paying for a huge range of treatments), critical illness cover and dental insurance. There’s also access to a brilliant discount portal.

    Family friendly leave is so, so good. All new parents, regardless of gender, are entitled to up to 14 weeks of fully paid parental leave. I don’t know of many other organisations that treat both genders equally in this regard and it is great that new parents have a choice when it comes to taking the parental leave.

    The work/life balance at Metro Bank is pretty good. All full-time colleagues get at least 23 days holiday a year, plus bank holidays and this will go up based on service and job level. Metro Bank is a 24/7 bank which means that there are always teams of people working round the clock and it can feel like there is always work to be done (which is a good thing as it’s never boring!). It is easy to work more than the hours that you’re paid for, but management are good at either allowing you to claim lieu time, or encouraging you to start later the next day if you’ve worked late the day before.

    The visibility of senior managers is excellent and you feel like you can approach them whenever you need to, even if it’s a small question. The “Bump up” culture at the bank is definitely real – you are encouraged to ask questions if you don’t know the answer to something and there will always be someone who can help you.


    As we have grown there is a risk that the culture is being diluted.

    The culture won’t be for everyone and the expectations of you as a colleague are really high (they need to be given what the bank wants to achieve). If you don’t have high expectations of yourself and what you want to achieve then it won’t be the place for you.

    Advice to Management

    Protect the culture, it's what makes us different (and better) than other organisations.

See All 367 Reviews

Metro Bank Photos

Metro Bank photo of: Happy Magic Friday
Metro Bank photo of: Inspiring, Game Changing and Making Every Wrong Right
Metro Bank photo of: Putney Grand Opening
Metro Bank photo of: MPride's first birthday breakfast
Metro Bank photo of: Professional CSR Banker Certification Graduation
Metro Bank photo of: Monday Night Metro Bank Bootcamp
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Metro Bank Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (23)  

    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 2 weeks. I interviewed at Metro Bank in April 2018.


    1) GIA test

    -You'll need a good reaction time
    -Prioritise accuracy over speed
    -Just try a few mock tests before you do the real one

    2) Telephone Interview

    -They're looking at how well you know the company
    -If you can genuinely appreciate how unique metro bank is let that show when speaking to the recruiter
    -You really need to sell yourself when it comes to customer service, I hope you have relevant experience

    3) M-factor Audition

    There's four stages of this phase:
    -Presentation: You learn about the bank, it's values and how you'll be expected to behave if you're successful, pay attention it'll help with later stages

    -Written assessment: Just read carefully, it's not too difficult you're only expected to show attention for detail over here as well as your basic knowledge of the bank processes

    -Interview: The most important part, have plenty of examples for AMAZE prepared and use the STAR method when explaining what you've done, have a good time, there's nothing wrong with having a fun chat before or after the interview has started.

    -Role play: They don't expect you to know any bank procedures, just smile, introduce yourself and make sure the "customer" isn't put under pressure and is always comfortable. Speak clearly, be empathetic and make sure to introduce yourself

    Overall just revise the AMAZE values, be yourself and if you're a right fit you will get the job. I got called back the next day and was told I scored 100%. I only prepared a few days early, practice role play and interview questions out loud to yourself and a friend.

    P.S. there's a neat surprise at the end.

    Interview Questions

    • Where do you see yourself in 2 years ?   2 Answers
See All 218 Interviews

Metro Bank Awards & Accolades

  • Most People-Focused CEO, HR Magazine, 2017
  • Most Trusted Financial Provider, Moneywise Customer Service Awards, 2017
  • Best Mobile Banking App, Moneywise Customer Service Awards, 2017
  • New Challenger of the Year Award, Leasing World, 2015
  • Best Branch Strategy Award, Retail Banker International, 2015
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