Working at Metro Bank | Glassdoor.co.uk

Metro Bank Overview

London, England
1001 to 5000 employees
2010
Company - Public (MTRO)
Banks & Building Society
Unknown / Non-Applicable
A Revolution in Banking 

Metro Bank launched back in 2010 as the first new high street bank in more than 100 years. We’re the revolutionary UK bank that offers personal, business, commercial and private banking services, with a focus on ... Read more

Mission: Everything we do at Metro Bank is to enhance our customers’ banking experience and turn them into fans.

We continue to work towards our 2020 vision of two million customers, served by 5,000 colleagues across more than ... Read more


Glassdoor Awards

Best Places to Work: 2019 (#21), 2018 (#45)

Top CEOs: 2018 (#9), 2017 (#33), 2016 (#1)

Company Updates

  • We're absolutely thrilled to be in the top 25 of @Glassdoor's 'Best Places to Work in 2019' ����. Thank you to all our colleagues that voted for us, you’re amazing ��. Want to #LoveYourJobAtLast? You can find out more about our roles here ▶ http://glassdoor.com/slink.htm?key=vQhg0 . If you see something you like, go on and click that apply button.

  • Enjoy talking to customers? Do you love helping businesses grow? We're looking for a Telephone Business Manager to join our thriving customer contact centre. Find out more and apply here ▶ http://glassdoor.com/slink.htm?key=vQqaP

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Metro Bank – Why Work For Us?


  

What makes us so exceptional? It's our people of course. We ‘hire for attitude and train for skill’, so it means that we choose the right people and then invest in them so they reach their full potential.

With our ambitious growth targets, there are always exciting opportunities for great people at Metro Bank. Our colleagues are passionate about delivering amazing customer service and that has enabled us to grow to where we are today.

We're proud of the career development opportunities:

  • We promote from within: we always look for internal candidates before searching externally and last year promoted 25% of colleagues who had been with us for a year or more.
  • We offer colleagues the opportunity to gain a professional qualification: we’re the only bank that offers all our store and contact centre advisors the chance to gain qualification with the Chartered Banker Institute.
  • We have fantastic training facilities: our dedicated internal training centre, Metro Bank University, offers over 75 different classroom-based courses and more than 130 e-learning modules.
  • We have an established and growing apprenticeship programme: With around 100 places available, we offer sector-specific programmes across IT, HR and cashiering. With the schemes accredited by either City and Guilds or The Chartered Banker Institute, apprentices will receive a recognised qualification at the end of the 12-36 month programme.


  

Supporting local communities where we’re based is really important to us. In 2017 we hosted over 2,500 events across our stores, including everything from business networking events; to seasonal activities such as pumpkin carving at Halloween; children’s craft events at Easter and Christmas; and our Grand Opening extravaganzas to celebrate launching new stores.

As well as charitable fundraising and events, our colleagues are each given a ‘Day to Amaze’, where they have one day a year to support a charity or causes close to their heart. Our comprehensive financial education programme for children also helps us support our local communities, where we teach key stage 2 children money basics, including the importance of budgeting and saving. Since launching the programme it has helped 100,000 young people become more confident around money.

   

We know that everyone is equal and it’s our inclusive approach that celebrates diversity.  Our colleagues represent the communities we serve and the locations we are based in.  We know that our supportive culture is one of the reasons we can attract, retain and develop our colleagues, and importantly allow everyone to bring their whole selves to work.

At Metro Bank, we have a number of colleague networks including WOW (Women on Work), Mpride for our LBGT+ colleagues and our most recent group Mbrace for our Black, Asian and Minority Ethnic (BAME) colleagues. All our groups actively welcome all colleagues, regardless of race, gender or sexual orientation and all have the single aim of ensuring that everyone can be at their very best.

We’re not all talk, we actually make things happen. From being the first UK bank to enable customers and colleagues who do not identify with a specific gender to choose MX as a title and non-binary as a gender, to holding events throughout the year to raise awareness, teach and share different aspects of our diverse colleague and customer base.

Metro Bank Reviews

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  • Featured Review

    Helpful (2)

    "The MOST incredible place to work! So grateful to be part of the revolution in British Banking!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Metro Bank full-time (More than 5 years)

    Pros

    - The incredible people that you get to work with every day. Colleagues genuinely care about doing the right thing for customers... they put the customer first, which is why Metro Bank is so different to other banks
    - They encourage everyone to be their true self to work, whilst everyone works hard, everyone has lots of fun - there is a quiz every Friday, weekly bake offs for charities, a choir (The MetroNomes), lots of events through the various D&I networks, everyone enjoys working here!
    - All jobs are advertised internally so existing colleagues have the opportunity to progress and develop their careers. The Recruitment team hold internal careers evenings to help educate colleagues on all of the wonderful opportunities available to them
    - Colleagues are promoted into new roles all of the time, I think it's around 25/30% of colleagues that get promoted every year! The opportunities to grow and develop are endless!
    - Teams are diverse, there is a real strong sense of inclusion and that everyone is equal, everyone is talented
    - The Executive Leadership Team and Senior Managers are visible - they walk the floors, they ask colleagues how they are, they respond to questions on the internal communication portal, they genuinely care for their teams

    Cons

    - It's fast paced and not for the feint hearted! The bank is growing, and growing quickly, so there is always lots to do! You will work hard and be challenged - but no two days are the same and you will learn more here than anywhere else!

    Advice to Management

    - Don't let standards slip - continue to be relentless about the culture... attending to every detail and putting the customers first. The rest will follow...

See All 325 Reviews

Metro Bank Photos

Metro Bank photo of: Happy Magic Friday
Metro Bank photo of: Inspiring, Game Changing and Making Every Wrong Right
Metro Bank photo of: Putney Grand Opening
Metro Bank photo of: MPride's first birthday breakfast
Metro Bank photo of: Professional CSR Banker Certification Graduation
Metro Bank photo of: Monday Night Metro Bank Bootcamp
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Metro Bank Interviews

Experience

Experience
79%
8%
13%

Getting an Interview

Getting an Interview
90%
3%
2%
2
2
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (18)  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Metro Bank in April 2018.

    Interview

    1) GIA test

    -You'll need a good reaction time
    -Prioritise accuracy over speed
    -Just try a few mock tests before you do the real one

    2) Telephone Interview

    -They're looking at how well you know the company
    -If you can genuinely appreciate how unique metro bank is let that show when speaking to the recruiter
    -You really need to sell yourself when it comes to customer service, I hope you have relevant experience

    3) M-factor Audition

    There's four stages of this phase:
    -Presentation: You learn about the bank, it's values and how you'll be expected to behave if you're successful, pay attention it'll help with later stages

    -Written assessment: Just read carefully, it's not too difficult you're only expected to show attention for detail over here as well as your basic knowledge of the bank processes

    -Interview: The most important part, have plenty of examples for AMAZE prepared and use the STAR method when explaining what you've done, have a good time, there's nothing wrong with having a fun chat before or after the interview has started.

    -Role play: They don't expect you to know any bank procedures, just smile, introduce yourself and make sure the "customer" isn't put under pressure and is always comfortable. Speak clearly, be empathetic and make sure to introduce yourself

    Overall just revise the AMAZE values, be yourself and if you're a right fit you will get the job. I got called back the next day and was told I scored 100%. I only prepared a few days early, practice role play and interview questions out loud to yourself and a friend.

    P.S. there's a neat surprise at the end.

    Interview Questions

    • Where do you see yourself in 2 years ?   2 Answers
See All 179 Interviews

Metro Bank Awards & Accolades

  • Most People-Focused CEO, HR Magazine, 2017
  • Most Trusted Financial Provider, Moneywise Customer Service Awards, 2017
  • Best Mobile Banking App, Moneywise Customer Service Awards, 2017
  • New Challenger of the Year Award, Leasing World, 2015
  • Best Branch Strategy Award, Retail Banker International, 2015
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Work at Metro Bank? Share Your Experiences

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