Mission: Everything we do at Metro Bank is to enhance our customers’ banking experience and turn them into fans.
We continue to work towards our 2020 vision of two million customers, served by 5,000 colleagues across more than ...
We're absolutely thrilled to be in the top 25 of @Glassdoor's 'Best Places to Work in 2019' . Thank you to all our colleagues that voted for us, you’re amazing . Want to #LoveYourJobAtLast? You can find out more about our roles here ▶ http://glassdoor.com/slink.htm?key=vQhg0 . If you see something you like, go on and click that apply button.
Enjoy talking to customers? Do you love helping businesses grow? We're looking for a Telephone Business Manager to join our thriving customer contact centre. Find out more and apply here ▶ http://glassdoor.com/slink.htm?key=vQqaP
What makes us so exceptional? It's our people of course. We ‘hire for attitude and train for skill’, so it means that we choose the right people and then invest in them so they reach their full potential.
With our ambitious growth targets, there are always exciting opportunities for great people at Metro Bank. Our colleagues are passionate about delivering amazing customer service and that has enabled us to grow to where we are today.
We're proud of the career development opportunities:
Supporting local communities where we’re based is really important to us. In 2017 we hosted over 2,500 events across our stores, including everything from business networking events; to seasonal activities such as pumpkin carving at Halloween; children’s craft events at Easter and Christmas; and our Grand Opening extravaganzas to celebrate launching new stores.
As well as charitable fundraising and events, our colleagues are each given a ‘Day to Amaze’, where they have one day a year to support a charity or causes close to their heart. Our comprehensive financial education programme for children also helps us support our local communities, where we teach key stage 2 children money basics, including the importance of budgeting and saving. Since launching the programme it has helped 100,000 young people become more confident around money.
We know that everyone is equal and it’s our inclusive approach that celebrates diversity. Our colleagues represent the communities we serve and the locations we are based in. We know that our supportive culture is one of the reasons we can attract, retain and develop our colleagues, and importantly allow everyone to bring their whole selves to work.
At Metro Bank, we have a number of colleague networks including WOW (Women on Work), Mpride for our LBGT+ colleagues and our most recent group Mbrace for our Black, Asian and Minority Ethnic (BAME) colleagues. All our groups actively welcome all colleagues, regardless of race, gender or sexual orientation and all have the single aim of ensuring that everyone can be at their very best.
We’re not all talk, we actually make things happen. From being the first UK bank to enable customers and colleagues who do not identify with a specific gender to choose MX as a title and non-binary as a gender, to holding events throughout the year to raise awareness, teach and share different aspects of our diverse colleague and customer base.
I have been working at Metro Bank full-time (More than 5 years)
- The incredible people that you get to work with every day. Colleagues genuinely care about doing the right thing for customers... they put the customer first, which is why Metro Bank is so different to other banks
- They encourage everyone to be their true self to work, whilst everyone works hard, everyone has lots of fun - there is a quiz every Friday, weekly bake offs for charities, a choir (The MetroNomes), lots of events through the various D&I networks, everyone enjoys working here!
- All jobs are advertised internally so existing colleagues have the opportunity to progress and develop their careers. The Recruitment team hold internal careers evenings to help educate colleagues on all of the wonderful opportunities available to them
- Colleagues are promoted into new roles all of the time, I think it's around 25/30% of colleagues that get promoted every year! The opportunities to grow and develop are endless!
- Teams are diverse, there is a real strong sense of inclusion and that everyone is equal, everyone is talented
- The Executive Leadership Team and Senior Managers are visible - they walk the floors, they ask colleagues how they are, they respond to questions on the internal communication portal, they genuinely care for their teams
- It's fast paced and not for the feint hearted! The bank is growing, and growing quickly, so there is always lots to do! You will work hard and be challenged - but no two days are the same and you will learn more here than anywhere else!
Advice to Management
- Don't let standards slip - continue to be relentless about the culture... attending to every detail and putting the customers first. The rest will follow...
I applied online. The process took 2 weeks. I interviewed at Metro Bank in April 2018.
1) GIA test
-You'll need a good reaction time
-Prioritise accuracy over speed
-Just try a few mock tests before you do the real one
2) Telephone Interview
-They're looking at how well you know the company
-If you can genuinely appreciate how unique metro bank is let that show when speaking to the recruiter
-You really need to sell yourself when it comes to customer service, I hope you have relevant experience
3) M-factor Audition
There's four stages of this phase:
-Presentation: You learn about the bank, it's values and how you'll be expected to behave if you're successful, pay attention it'll help with later stages
-Written assessment: Just read carefully, it's not too difficult you're only expected to show attention for detail over here as well as your basic knowledge of the bank processes
-Interview: The most important part, have plenty of examples for AMAZE prepared and use the STAR method when explaining what you've done, have a good time, there's nothing wrong with having a fun chat before or after the interview has started.
-Role play: They don't expect you to know any bank procedures, just smile, introduce yourself and make sure the "customer" isn't put under pressure and is always comfortable. Speak clearly, be empathetic and make sure to introduce yourself
Overall just revise the AMAZE values, be yourself and if you're a right fit you will get the job. I got called back the next day and was told I scored 100%. I only prepared a few days early, practice role play and interview questions out loud to yourself and a friend.
P.S. there's a neat surprise at the end.