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Midland Heart

Engaged Employer

Midland Heart

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Midland Heart Overview

Founded in 1925, we're a trusted not for profit organisation whose social purpose drives us to invest in our customers and our homes. Everyone should feel valued and supported at work. We invest in our employees from day one, through learning and development opportunities and a ...
Mission: Our mission is to be a leading housing organisation, delivering homes and services across the Midlands that enable people to live independently.

Company Updates

Midland Heart
Company News2mo

Following our 2022 Colleague Engagement Survey, we’re delighted to be recognised nationally and regionally in the 2023 Best Companies to Work For list. In the West Midlands, we are placed within the top 40, at number 36 out of 76 organisations. Meanwhile, on a national level, within the Large Companies category we are ranked at position 90, and in 11th spot within the UK Housing sector’s top 25. Overall, to be named as one of the leading companies in the UK, and within our region and sector, is a proud moment and underlines our ongoing focus to provide a supportive, professional, and inclusive place to work #BestCompaniesAwards #BestCompanies

Midland Heart
Diversity and Inclusion2mo

As we reach the end of #BlackHistoryMonth, we wanted to share some of the activities that have taken place over this month as part of our celebrations. Shaped by colleagues across our organisation and members of Unity, our Race and Ethnicity Inclusion Network, our activities have included: • Career Development Workshops providing support to our Black, Asian and Ethnic Minority colleagues looking to progress in their career. • Hosting two Caribbean breakfast mornings at our East Midlands Hub and Booth Street offices. • Starting a food bank collection across our organisation, supporting foodbanks in our local communities, in line with ‘Giving something back’, one of the themes colleagues have chosen each year for Black History Month. • Sharing blogs from our colleagues, around topics such as the origin and importance of BHM, Black men’s mental health and wellbeing, and what it’s like to be a part of our Black Colleague Development Programme. • Celebrating music, art, culture and, of course, delicious food at our Black History Month Marketplace at our Bath Row office in Birmingham.


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Midland Heart Reviews

Midland Heart176
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Midland Heart CEO  Glenn Harris
Glenn Harris
107 Ratings
    Support Worker
    Former Employee
    Birmingham, England
    CEO Approval
    Business Outlook


    - great team - amazing leaders - chance to give your opinion and implement new ideas - you learn something everyday


    - big amount of cases, more support workers required in order to promote more direct work with customers

    See All 182 Reviews

    Midland Heart Photos

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    Midland Heart Interviews

    Getting an Interview
    Applied online84%
    In Person11%

    1. Team Leader Interview

      Anonymous Employee in Birmingham, England
      No Offer
      Negative Experience
      Difficult Interview

      I applied online. The process took 4 weeks. I interviewed at Midland Heart (Birmingham, England) in Mar 2023


      First interview was a role play including performance management with a member of staff and then advice from a phone call. Great experience, warm environment. Second interview (final stage) was a panel of three people, one of which was incredibly stand-offish, uninterested and rude. I'm not one for delving into energy, but the room felt toxic and the temperature raised. No guidance or clarification was given on the questions, of which there were four for the hour. After the second question I knew the job was not mine for the taking as they repeatedly mentioned they have a specific 'picture' in mind of who they want for this job. Never been in an interview that I felt the interviewers piercing negativity. Have been told by past employees that it is one of the most negative places to work, and they couldn't be paid enough to go back. But after my first interview I felt so positively, shame! Wish I would've called it quits after the second question as it was a waste of time. Application process good otherwise and the other staff members are friendly. Email sent as soon as I walked out of the building letting them know I have no intention of continuing with the process.

      1) Why are you leaving your current role & what can you bring to this role? 2) How can you manage the deliverables? 3) What do you think the challenges will be in this role and how will you approach them? 4) How do you ensure your staff are prepared for their workload? (something similar to that)

      Answer Question

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    Midland Heart Awards & Accolades

    • NSAI/CIPD Excellence in People Development Awards finalistCIPD People Management Awards2022

    Popular Careers with Midland Heart Job Seekers


    Midland Heart FAQ

    (26 Questions)

    All answers shown come directly from Midland Heart Reviews and are not edited or altered.

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    What is the salary like at Midland Heart?

    ...There wasn't many besides the somewhat competitive pay and a nice building....

    1 July 2022

    Read more

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    People Also Ask about Midland Heart

    Employees rate Midland Heart 3.6 out of 5 stars based on 176 anonymous reviews on Glassdoor.

    To get a job at Midland Heart, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Midland Heart and prepare for tough questions.

    Overall, 63% of employees would recommend working at Midland Heart to a friend. This is based on 176 anonymously submitted reviews on Glassdoor.

    59% of job seekers rate their interview experience at Midland Heart as positive. Candidates give an average difficulty score of 3 out of 5 (where 5 is the highest level of difficulty) for their job interview at Midland Heart.

    64% of employees think that Midland Heart has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.

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    Midland Heart Locations

    • Birmingham
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