Working at NICE inContact | Glassdoor.co.uk

NICE inContact Overview

Sandy, UT (US)
1001 to 5000 employees
1997
Company - Public (NICE)
Computer Hardware & Software
£100 to £500 million (GBP) per year

NICE inContact – Why Work With Us?



As a leader in the emerging cloud contact center software industry, our company is part of something bigger than contact center technology. We are all about the people. Our technology transforms the interactions consumers have with companies.

It’s our mission to help make a difference in the customer journey, including our customers’ lives, our customers’ agents’ lives and their customers’ lives every day.

Our company supports the lives of our employees by offering a diverse, sophisticated and growing work place. All of us together are able to collectively make a difference for millions of people one interaction at a time every single day.

Are you ready to make a difference with us?

Fun Facts about NICE inContact:

Over 12 years in the cloud
Over 120 Fortune 500 or Global 2000 customers
Over 2,000 implementations
Over 100 countries
More than 200,000 agents
6+ billion interactions
99.99% guaranteed uptime
Here’s what sets NICE inContact apart from the competition:

Carrier-grade network enables software growth
Enterprise-class service & implementation model
Open customizable platform, comprehensive developer portal
Market-leading cloud innovation: Contact Routing, Proactive Outbound, Workforce Optimization Solutions
Largest distribution channel for cloud contact center
Vibrant inCloud partner ecosystem
Pure play cloud market share leader

Our Locations:

Sandy, Utah (Headquarters)

Columbus, Ohio

Manila, Philippines

Cochabamba, Bolivia

Why Work at NICE inContact?

We could give you the easy answer: because we're a lot of fun, but there's more to it than that. We're big enough to give you lots of career opportunities, but small enough you can bend an executive's ear to pitch an idea. You'll know exactly what value you're adding, and how your actions make a difference to the company. We're in a fast growth, global market, so we want people who can pivot on a dime, execute on great ideas, and be valued members of our team.

Who's a Good Fit for NICE inContact?

We look for sharp folks who are drivers and innovators, not followers. Our company is nimble and dynamic so you need to be flexible, adaptable, and a pro at embracing change. Customer service should be part of your DNA, because it's highly valued around here. And lastly, a fun and engaging attitude is a big plus, because we play as hard as we work.

Our Corporate Philosophy on Fun

Although we take our work seriously, we believe it's equally important to have fun. We regularly plan employee activities like seasonal parties, going to a local amusement park with our families, and off-beat events like chili cook-offs. We also believe it's important to give back to our community so we do quarterly service projects to benefit local non-profits.

What Our Employees Say

“For me working at NICE inContact has been great due to the technology that I get to work on a daily basis – you get to touch a whole lot of different new technologies which keeps the work challenging and lots of fun. Never a dull moment!” Zack Macharia, Network Architect

"I’ve worked at NICE inContact for a long time. It has been amazing to be a part of the rocket-like growth we’ve had, but it is equally satisfying to see how we’ve maintained our entrepreneurial culture.  NICE inContact gives its employees the training, empowerment and coaching that you need, while continuing to push you to take on more challenging assignments." Debbie Draper, Vice President of Professional Services

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NICE inContact operates in two segments: Software and Technology

NICE inContact is the World leading SaaS provider of cloud-based cross-platform applications for contact center management, virtual telco connectivity and actionable business intelligence.  

Our engineering teams focus on building remarkable technology scalable enough to handle millions of simultaneous transactions with 99.99% uptime and .001 seconds of latency. Our engineers are obsessed by precision with the customer experience always in mind.

NICE inContact developers design and building software in various object oriented and dynamic languages such as:  AWS, HTML5, TFS, MVCv3, C#, WCF, SQL, and Python. 

Various data storage mechanisms and open source technologies are also utilized including; Relational DB, Cloud Storage, SQL and Hadoop.

To be an incontact developer you must have a Passion for test driven development, modular designs, and quality code.

NICE inContact developers and architects code in a complex application that requires vast amounts of collaboration, problem solving,  focus, discipline, endless testing, experimentation and persistence.

The complexities of being an industry leader in cloud solutions lies in the ability to provide our clients quality products and applications supported by a predictable and dependable network.

Network, Voice and Telecommunication support at NICE inContact means operating in a rapidly evolving environment driven by the adoption of cutting-edge technology such as:

  • Next Generation Firewalls
  • Network Virtualization
  • Server Virtualization
  • WebRTC

When you are ready to join a winning team we will count you (in)!

                    


Did we mention sweet benefits:

  • Enough money to feed your consumer addictions (oh, and medical benefits for those who believe in doctors)
  • Onsite clinic at our Sandy, UT headquarters
  • Free employee gym
  • Time off to lay on the beach or backpack through Europe (3.5 weeks your first year)
  • No sneezing at work rule, flexible work schedules for immune deficient folks
  • Calorie counters be warned, we purchase your love and affection through gratuitous amounts of food and confections
  • All the snacks you can eat and a soda fountain sent from the heavens
  • Company outings, family celebrations, giveaways and recognition programs (for those who like to have a bit of fun)

            

Here is what you need to know:

  • Our culture is awesome, mainly because our people are welcoming, helpful, believe in team member success and are as versatile as a Subaru Forster being driven by MacGyver on his way to a Swiss Army Knife trade show.
  • We are a growing software company that was a start-up four years ago. Now we have 1,300 employees and a cult following.
  • We use next generation technology and hire Mensa smart people to perfect cloud technology and build software for contact centers.
  • We are not a contact center, we just make software and technology that allows contact centers to create the best customer experiences possible. 
  • We pay competitive and reward you for meeting goals... also known as pay for performance. 
  • We believe in developing people by sharpening their skills through certification programs, conferences, internal training, mentoring and lets not forget meaningful and challenging good ole' fashioned work!

NICE inContact Reviews

  • Featured Review

    Helpful (7)

    "Great Place to Develop Professionally and Advance Your Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Manager in Columbus, OH (US)
    Current Employee - Quality Assurance Manager in Columbus, OH (US)
    Recommends
    Positive Outlook

    I have been working at NICE inContact full-time (More than 3 years)

    Pros

    The company really seems to take an interest in partnering with employees to develop their skills. We solve interesting technical challenges in an industry that demands innovation and directly impacts the lives of billions of people. This is one of the smartest and most technically capable groups of people I've worked with, and they work well together due to strong personal bonds as well.

    Free downtown parking and right on the C-BUS line. Easy on/off the freeway and near Audubon Park. Kroger next door has whatever you need during the day.

    Cons

    It's downtown and there are a lot of panhandlers. Dealing with traffic every day can be a hassle - especially in the winter when the weather is bad. Sometimes people make a big deal over little policy changes and spend a lot of time railing against it, looking for things to be upset about.

    Advice to Management

    Keep on focusing on helping your people to develop and encouraging them to embrace and explore new technologies. Hire people with a positive attitude who will help others grow in their roles.

See All 354 Reviews

NICE inContact Photos

NICE inContact photo of: inContact Corporate Headquarters
NICE inContact photo of: Employees can utilize our on-site fitness center, which includes weights, cardio equipment, showers, group classes, yoga, and a dedicated personal trainer.
NICE inContact photo of: We're excited to welcome our new team members to the NICE inContact family.
NICE inContact photo of: As a part of the summer activities, employees step away for a themed #socialhour! The event is the perfect opportunity to get to know everyone and share weekend plans.
NICE inContact photo of: #EVERYone
NICE inContact photo of: We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products. #EVERYone. 🌈
See All PhotosSee All

NICE inContact Interviews

Experience

Experience
54%
10%
36%

Getting an Interview

Getting an Interview
55%
26%
13%
3
2
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    TAM Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1+ week. I interviewed at NICE inContact in February 2020.

    Interview

    It was a panel interview with a couple of hiring managers. It felt like a conversation more than an interview. There was also a technical review at the end. It was more of a skills assessment then a test.

    Interview Questions

See All 94 Interviews

NICE inContact Awards & Accolades

  • 2014 CRM Rising Star Award Winner, CRM Magazine, 2014
  • Software 500, Software Magazine, 2014
  • Leader in Gartner Magic Quadrant, Gartner, 2018
  • Leader in the Forrester Wave, Forrester, 2018
  • Customer Satisfaction Leader, DMG Consulting LLC, 2017
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