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Network Rail Overview

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Milton Keynes, England
10000+ employees
Non-profit Organisation
Construction, Repair & Maintenance
Unknown / Non-Applicable
Amey, Bechtel National
The railway is vital to Britain’s future economic success. That’s why Network Rail manages more engineering projects and employs more specialists than other UK organisations. Our work programme for the next five years will have major benefits for the whole ... Read more

Mission: Our vision is a better railway for a better Britain. This means delivering a railway that is safer, more reliable and more efficient than ever before, and that will help to build a thriving, sustainable economy.

At Network Rail we believe that outstanding ... Read more

Network Rail Reviews

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Approve of CEO
Network Rail CEO Mark Carne
Mark Carne
94 Ratings
  • Helpful (4)

    "Great Company - Poor Management"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Section Supervisor in London, England
    Current Employee - Section Supervisor in London, England
    Positive Outlook
    Approves of CEO

    I have been working at Network Rail full-time (More than 5 years)


    Very relaxed company to work for depending on what role.

    If you are stressed or injured you will get all the time off you need with full pay.

    Pension Scheme is one of the best to be honest.

    There are so many jobs you can go for internally. There is so much progression if you are willing to move and travel. On the flip side if you decide you want to settle there's no issue in that too

    There is discounted travel which isn't the best travel scheme, but when factored in it's worth it. Especially if you live in London

    There is lots of training available to those who want it. And for managers who are willing to sacrifice time and energy into their staff.

    Pretty much impossible to lose your job. Even if you don't do the work. You'll get told off. But the only way you could lose your job is by breaking a life saving rule deliberately. And they have to prove that.

    The unions are good. I suggest you join. Not only for your sake, but for the sake of sticking together when employees are being paid unfairly.

    Good apprenticeship scheme. One of the best in the country. If you put your 100% into it. I promise you. You will go far.

    The same goes for the graduate scheme. All depends on what you want out of it.

    The pay can be good. And depending on what contract you get, you could be paid as much as a director. I've known guys who are band 5 on 6 figures.


    The management isn't the best. There is no real management training. People seem to walk into managerial positions and have no idea how to manage staff. They are too focused on finances and less focused on people.

    There is so much paperwork in regards to safety is unbelievably unreal. We spend more on printing and we do on actual assets.

    Local rules within depots seem to come from people who have never worked in the environment.

    To add to that point. A lot of high level managers do not have a background in what their role consists of. They make decisions on things they really have no understanding about and end up doing more harm than good. It seems they just employ high level managers because of what their resume says instead of what they can actually do for the company.

    I've witnessed someone on the ground seriously injured and the level of support was so poor I almost reported them.

    There are people who work for network rail and look down on others. They feel that their position or role entitles them to behave in a certain way. Some of the roles in this company really do not need to exist. It's hugely over inflated.

    Some people are paid way too little for what they do. And others are paid an exorbitant amount of money for doing nothing.

    People work the system in the company and will be off work for stress and sickness for years on full pay. Which hinders others from progressing.

    Depending on what area you work for you can get a different contract. This also depends on what role too. So essentially you and a friend could be the same job title and grade, but work in different areas. And they could earn 20K more than you. There really isn't a set standard for pay for people under band 5.

    No inventive to move from a band 5 higher. Because you will have to take a massive pay cut or they will have to give you a job in band 2/3 or something which is never happening.

    Advice to Management

    I think that management really do not have a full understanding of the department they run sometimes. I think it's best to get out on the ground and actually see what's happening and be part of the team without being pompous or judgemental. Have an understanding of others without making people feel like they will get the sack.

    Stop focusing so much attention on KPIs and League Tables and think of the people. Too much talk about finances and budget constraints, this isn't an investment bank. It's the railway. It's expensive. It will always be expensive.

    Do more to recognise talent and praise hard working people. Pay people what they are worth. Don't think about what's going to make you look good if you skim off here and there.

See All 347 Reviews

Network Rail Photos

Network Rail photo of: Network Rail Tamper
Network Rail photo of: Birmingham New Street Station
Network Rail photo of: Apprentices at Network Rail
Network Rail photo of: work
Network Rail photo of: Cotton Centre
Network Rail photo of: Dinting Train approaching Piccadilly vista
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Network Rail Interviews



Getting an Interview

Getting an Interview





    Customer Service Assistant Interview

    Anonymous Interview Candidate in Birmingham, England
    No Offer
    Negative Experience
    Easy Interview


    I applied online. The process took 3+ months. I interviewed at Network Rail (Birmingham, England).


    Applied end of July 2017 this was via an online application, followed by an online multiple choice questionnaire. It was the beginning of August that I got communication to say that I was successful and that I had been invited to an assessment centre end of August 2017. The date that they had given me was not changeable and had to be done on that date as there was no over alternative dates. 1 day after the assessment centre was told I was successful and was invited to a final round interview which consisted of a panel with the Customer Service Manager for the end of September 2017 again there was no alternative dates for the interview apart from the one stated.

    A week later was told I was unsuccessful. However was confused as to why I didn't get the job as I have worked in customer service for many years. So I was fully competent with the questions they asked me. Also, the job had stated for 6 customer service assistants and when I went to the assessment centre only 5 people attended which included myself in that group of five. In which I was a bit baffled as to why I didn't get the job. I did call their HR department to ask for feedback. However, there was none left by the customer service manager. Just to say I was unsuccessful. I did ask if she could contact the hiring manager as to why I was unsuccessful in which she replied it's down to the manager's discretion.

    Interview Questions

    • What do you know about the role?
      2 situational based questions based around scenarios at the station and what you would do.
      Name a time you had to deal with someone difficult?   Answer Question
See All 147 Interviews

Network Rail Awards & Accolades

  • Employer of the Year Award, Mayor’s Fund for London, 2016
  • Britain's Top 100 Graduate Employers, The Sunday Times (UK), 2012
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