Working at New Look | Glassdoor.co.uk

New Look Overview

London, England
10000+ employees
1969
Company - Private
Department, Clothing, & Shoe Shops
Unknown / Non-Applicable
Since New Look was founded in 1969, we’ve become one of the UK's leading fashion brands. We’re all about bringing the latest trends to the high street and celebrating self-expression. At New Look, everything we do is for the love of fashion ... Read more

Mission: Our motto? Keep it simple. Be brave. Think customer. Act with pace. Take responsibility. That’s the New Look way. If that sounds like you, we’d like to have you on our team! We’re always searching for enthusiastic and dedicated individuals to take ... Read more

New Look – Why Work For Us?


At New Look, we do everything for the love of fashion.

The key to our success has always been our people and the way that we continuously strive to improve how we do business. Our motto? Keep it simple, be brave, think customer, act with pace and take responsibility- that’s the New Look way!

New Look started as a small market store in the south west of England, and developed into being a British high street icon. We believe that your career, too, can grow and flourish in the same way – who knows where an opportunity with us might take you.   

In our quest to be the go-to high street and online fashion destination, we have to ensure that we recruit the best of the best. Therefore, we are looking for candidates with passion, determination and courage – individuals who will help to take New Look to new places.

With  over 500 stores, we’re a leader in all things fast-fashion and fast-moving. Does working at this pace excite you? If so, we think that you’ll love our live vacancies. 

 

Who we are

New Look is one of the UK’s leading fashion retailers, and has been bringing the latest trends to the high street since 1969. Our product lines cover womenswear, footwear, accessories,  beauty, menswear, girls’ fashion and home accessories. We dress over 1.1 million customers every week, via our expanding network of more than 500 stores, and through our fast-growing digital footprint.

How we work

New Look is fast-paced and diverse. All of our employees have an important role to play, from our design to digital and shop floor teams. We ensure that we nurture our talent at every stage of their career, and provide the support that they need to grow and maximise their potential.

Alongside our very own New Look Academy – where we provide access to high-quality learning at any time and on any device – we also partner with leading retail organisations such as Oxford Summer School.

Ethics and sustainability

We’ve actively taken many steps to fulfil our commitment to sustainability, ethical trading, and animal welfare.

We believe fashion should be a force for positive change. As a future-facing retailer, we work tirelessly to improve the way that we operate. This means taking all aspects of our industry into account, from improving the lives of the people we work with to lowering our environmental impact. To ensure our employees and suppliers meet the standards set in our Code of Business Ethics, we maintain a close working relationship with them.

Diversity & Inclusion

We believe in giving everyone a chance to discover and develop their natural abilities. Therefore, we invest in our talent and help them to reach their full potential. As an equal opportunities employer, we champion diversity and promote an open and inclusive culture.


At New Look our values are here to guide and inspire us daily, do you think these are values you could live by?

Keep it simple – We like to have clarity and understanding at every opportunity. Prioritise, as we believe less is sometimes more. Work with clear outcomes in mind.

Be Brave – We have big ambitions, so have belief and confidence. We love our entrepreneurial spirit and teamwork. We like to share ideas at all levels, so don’t be afraid to speak up.  

Think customer – Put the customer first at the heart of decisions and ask ‘Will that make a difference”. We need to listen and act on what they say. We have internal customers too, so respect and understand

Act with pace – Our mantra is act with pace not haste, so plan well with our vision in mind. Think, evaluate and make considered decisions. Don’t be afraid to think differently and breakdown barriers.  

Take Responsibility – It’s up to you to make it happen, so act with conviction, and take accountability to see the outcomes through and beyond. We always try to get it right. When we do, celebrate. When we don’t, learn for next time.

Head Office

Our headquarters’ main function is to support our physical and online stores around the world. In the UK, we have two locations London and Weymouth with departments such as HR, IT and Finance working side by side with Designers, Buyers and other creative outlets. 

Stores 

Our stores are at the heart of our business, and the sales teams keep the whole company beating! On starting, we provide enjoyable and informative induction and training plans. As you reach key milestones within the company, to keep you at the top of your game, we have schemes in place to help inspire, drive and enhance your New Look career.

Distribution Centre 


Where are they based?

New Look boasts two state-of-the-art distribution centres located in Newcastle-Under-Lyme and Staffordshire.

Why are they important?

Our distribution centres are crucial to everything we achieve at New Look: they keep our stores well stocked, and deliver fast and accurate orders to our online customers.

How do they operate?

Our centres have over a one million square foot capacity – so pretty huge! They handle more than three million units per week, and operate 24-hours a day, 365 days a year.

We’re always expanding, and on the lookout for team members, so watch this space! If you like tackling big operations, and enjoy working on a large scale, become a part of it. Come and join us.

Early careers

If you’re looking for your very first role in the workplace, then this one’s for you…

New Look prides itself on its ability to nurture people – which is why we were awarded Best Graduate Recruiter by London College of Fashion. We were also featured in the Job Crowd’s Top 100 Companies to work for. We have a wide range of opportunities for individuals who love fashion, and are interested in a career in a fast-paced, ever-changing environment.

There are so many ways to that you can kick-start your career with us. Here are just a few bright ideas. You’re welcome.

You can:

  • Begin a work experience placement
  • Join our Apprenticeship Scheme
  • Complete an industrial work placement
  • Enrol on our exciting Graduate Scheme

 

Rewards and Recognition at New Look:

There’s a lot to be excited about… we offer bonus schemes, season ticket loans, a huge staff discount of 40% and amazing deals across a number of different businesses.  

If you’re still not convinced, add these to the list:

  • Every Friday we finish at 4pm – hello weekend!
  • You’ll receive monthly privilege vouchers for family and friends to enjoy 25% off – spread the love!
  • Grab yourself a bargain at our quarterly sample sales – when the discount isn’t enough!
  • Receive 24/7 access to the Retail Trust, a confidential and independent service for people in retail – because your mental health is important to us!
  • Agile working environment - we have open break out spaces and state of the art coffee and tea stations throughout our offices – we know the importance of a diverse environment!

Still want to be a New Looker? We guessed you would! Apply now to find out more.

New Look Reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Alistair McGeorge
43 Ratings
  • Featured Review

    "Fab place to work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning and Development Partner in London, England
    Current Employee - Learning and Development Partner in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New Look full-time (Less than a year)

    Pros

    Great Colleagues - One of the first things I noticed about working at New Look is how great the people are who work here. When I was interviewing my recruiter and new manager were just so nice and fun that I kept thinking that if they're the kind of people that work at New Look then I want to be a part of that. When I started I hoped everyone would live up to this expectation and they really have.

    Great Perks - Staff discount is 40% which just means I shop nowhere else but New Look. Huge bundles of clothes go with me to the tills and then I'm always shocked at the bargain price I'm getting it all for. Then on top of that there are loads of additional benefits and discounts that we can get elsewhere. Plus little cute initiatives here and there that make me feel really valued.

    Great Atmosphere - this company really lives up to it's ambition of 'Fun in the Now' and it really feels like good vibes only in the office.

    Career Opportunities - There is so much opportunity to progress here, New Look really tries to support internal talent, and is great at offering things like secondments to employees.

    Cons

    Hmmm, this is a hard one. Occasionally certain processes are quite complicated, however you can see lots of internal initiatives to innovate and simplify which is really encouraging.

See All 608 Reviews

New Look Photos

New Look photo of: Having a ball (no pun intended) thanks to our DeltaV Partners for teaching us about the importance of wellbeing in the workplace, fitness and nutrition in the workplace!!
New Look photo of: Ready, Steady, BAKE!
New Look photo of: International Happiness Day @ New Look Weymouth
New Look photo of: Yoga at our London Support Centre
New Look photo of: New Look's Great Ormond Street Easter egg drop
New Look photo of: Weymouth Running Club 2019
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New Look Interviews

Experience

Experience
70%
18%
12%

Getting an Interview

Getting an Interview
52%
34%
7%
3
2
1
1

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (3)  

    Junior Merchandiser Interview

    Anonymous Interview Candidate in London, England
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at New Look (London, England) in March 2017.

    Interview

    Most unprofessional interview I've ever been to. They didn't introduce themselves, didn't have set list of questions (they only asked 3), made no notes and rushed me out of the door, didn't ask if Inhad any questions at the end. Had to do a presentation followed by some questions and answers, then they asked a few competency questions. It's been a week and still haven't had feedback. Clearly hiring internally and doing external interviews because they have to.

    Interview Questions

See All 168 Interviews

New Look Awards & Accolades

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