Pets at Home Overview

  • Handforth, United Kingdom
  • 5001 to 10000 Employees
  • 1991
  • Company - Private
  • Pet & Pet Supplies Stores
  • $10+ billion (USD)

Pets at Home has become the UK’s leading pet care specialist by always putting pets first. Now we want to be the best pet care business in the world. That means offering a whole ecosystem of services – from diet and lifestyle to grooming and veterinary care – all from one ...
Mission: At Pets at Home our mission is to be the best pet care business in the world.

Company Updates

10 August 2022
We’ve recently pledged more than £550,000 to Hearing Dogs For Deaf People – the biggest donation the charity has received from a corporate partner in its 40-year history. The pledge was made by our founded charity, the Pets at Home Foundation as part of its mission to create a better world for pets and the people who love them. It comes following a mega month of fundraising in July from Pets at Home customers and colleagues, which included till-point donations, money raised through special charity summer spa packages in our Groom Rooms, and a sponsored 100-mile cycle from a team of colleagues. Hearing Dogs for Deaf People is a national charity that professionally trains and provides dogs to support deaf people across the UK, helping them to leave loneliness behind and reconnect with life. The highly skilled dogs alert deaf people to important sounds such as the fire alarm, alarm clocks and intruder alarms, and provide love, companionship, and emotional support.
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29 July 2022
KEY NOT FOUND: company-updates.categories.diversity-and-inclusion
This week we were thrilled to welcome Kim (and her Hearing Dog Bear! 🐶) for the latest instalment of our Inspiring Stories series, hosted for our colleagues. Kim shared her story of how the charity Hearing Dogs For Deaf People helped her get back on her feet again after becoming profoundly deaf and feeling lonely and isolated. Hearing Dogs for Deaf People are our Pets at Home Foundation Summer Fundraiser partners this year, and are a fantastic charity working to train clever dogs to help deaf people leave loneliness behind. Last year, their services supported 3,263 deaf individuals, their family members, and it’s our hope that with our support they can help even more. A huge thank you to Kim for sharing her personal and moving story!
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Pets at Home Reviews

Recommend to a Friend
Approve of CEO
Lyssa McGowan
Lyssa McGowan
22 Ratings
Featured Review
Current Employee, more than 3 years

"Rewarding job role"

19 Oct 2021 - Dog Grooming Salon Manager
Positive Outlook
Approves of CEO


There are many pros to working for pets at home, in my opinion the top ones are as followed- Recognition of hard work Reward hub Reward schemes Shares Holiday allowance Opportunities for


There isn't many cons in my opinion but here are any I can think of, these are cons of any job to be fair- Targets are sometimes difficult but not unreachable The luck of the draw on who you will

Advice to Management

This is pretty impossible when you think of the thousands of colleagues we have but I have to write something so if I could think of anything it would be 1 to 1 meeting once a year for every collegue
See All 869 Reviews

Diversity & Inclusion at Pets at Home

(388 reviews)

Diversity Programs & Initiatives

Pets just see people

Pets embrace our differences. Whatever our background, whatever we look like, who we fancy or how we choose to express ourselves. 

Pets just see people.

And just like pets, whatever your background or heritage, how you look or choose to express yourself, we will welcome you. Whether you’re visiting our stores or applying for one of our jobs, our inclusion vision is that everyone’s welcome. We strive to break down barriers, attract and develop diverse talent and create a culture that allows everyone to be the best they can be. At Pets at Home, you’ll feel welcome, supported, and can realise your full potential.

Diversity & Inclusion FAQs

All answers shown come directly from Pets at Home Reviews and are not edited or altered.

Does there seem to be diversity at Pets at Home?

...Very little diversity and inclusivity with mental health issues cited as comorbidity rather than disabilities....Read More

Read 9 more responses

Pets at Home Photos

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Pets at Home Interviews

Getting an Interview
Applied online90%
In Person5%

  1. Featured Interview

    Groom Room Salon Assistant - Front of House Interview

    Anonymous Employee in Winchester, England
    Accepted Offer
    Positive Experience
    Easy Interview

    I applied online. The process took 1 week. I interviewed at Pets at Home (Winchester, England) in Oct 2021


    It was professional but welcoming, the staff were all friendly (which made everything a lot easier). The actual interview was relatively short but thorough, in terms of describing the role/job requirement.
    Overall, it was an easy process to complete, not at all designed to be worrying or stressful.

    Q: Have you applied for other Pets at Home locations, recently? Q: Do you have previous experience with computer systems? Q: Have you previously sold products, do you have experience with selling products? Q: Have you had experience with a team that didn’t work well, and the alternative, experience with a team that did work well? Q: How would you deal with difficult customers? (+other questions that I can quite remember exactly)

    Answer Question

See All 331 interviews

Pets at Home Awards & Accolades

  • Best Wellbeing in the Workplace Strategy: Large OrganisationGreat British Workplace Wellbeing Awards2022
  • Growth Business of the Year Award sponsored by Squire Patton BoggsPLC Awards2022
  • The Fujitsu Best Place to Work AwardRetail Week Awards2021
  • Best Retailer over £250m AwardRetail Week Awards2021
  • HR Team Of The YearPersonnel Today Awards2021

Popular Careers with Pets at Home Job Seekers


Pets at Home FAQ

(49 Questions)

All answers shown come directly from Pets at Home Reviews and are not edited or altered.

See questions about:

Does Pets at Home offer massages?

...Regular free pizza and team ethos...

26 September 2021

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People Also Ask about Pets at Home

Employees rate Pets at Home 3.7 out of 5 stars based on 869 anonymous reviews on Glassdoor.

To get a job at Pets at Home, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Pets at Home and prepare for tough questions.

Overall, 66% of employees would recommend working at Pets at Home to a friend. This is based on 828 anonymously submitted reviews on Glassdoor.

63% of job seekers rate their interview experience at Pets at Home as positive. Candidates give an average difficulty score of 2.6 out of 5 (where 5 is the highest level of difficulty) for their job interview at Pets at Home.

62% of employees think that Pets at Home has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.

Work at Pets at Home? Share Your Experiences

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