Phoenix Group

Phoenix Group Interviews

1. Featured Interview

   Customer Operations Representative Interview

   Anonymous Employee in Edinburgh, Scotland, Scotland

   Accepted Offer

   Positive Experience

   Average Interview

   Application

   I applied online. The process took 2 weeks. I interviewed at Phoenix Group (Edinburgh, Scotland, Scotland) in Mar 2020

   Interview

   The process took around 2 weeks. I applied online. I was then called practically the next day to arrange a telephone interview for the following day. On the telephone interview they asked questions surrounding different competencies such as 'customer at the heart'. This lasted for around 30 minutes. I was then told the next day that I was successful and onto the next stage. I then was interviewed by two people via video call and this lasted for approx 1hr 30 mins. there was 40 minutes of competency based interview questions and then two different assessments. One of which was a role play assessment and the other a case study.
   

   Interview

   Tell us a time where you had to deal with a difficult customer?

   Answer Question