Working at Phoenix Group |

Phoenix Group Overview

London, England
5001 to 10000 employees
Company - Public (PHNX)
Insurance Operators
Unknown / Non-Applicable
Phoenix is the UK&rsquo;s largest long term savings and retirement business.<br/><br/>Our customer brands include SunLife, Standard Life, Phoenix Life, ReAssure and Ark Life. While we have a thriving &lsquo;open&rsquo; business through the Standard Life ... Read more

Company Updates

  • Start the next phase of your actuarial career with Phoenix. Join us as Senior Actuarial Reporting Technician and challenge your skills

    Senior Actuarial Reporting Technician,Wythall (South Birmingham) | Phoenix Group

    Want to be at the heart of Actuarial Reporting at the Phoenix Group? Then read on!The RoleThe successful applicant will be joining our Production Support team, a technical team that is responsible...

  • Looking for a career in a unique environment? We might have just the place. Join Phoenix:

    What we offer | Phoenix Careers

    So yes, working with Phoenix is professionally rewarding. It promises to be personally worthwhile too. We offer very competitive salaries as well as Annual Incentive Plans, and enhanced pension and sharesave schemes. We also appreciate that you have a life - a very important life - outside of work.

See AllSee All

Phoenix Group – Why Work With Us?

Colleagues walking and talking

Join the Phoenix Group, and you join a unique organisation. We have offices around the UK as well as operations in Dublin and Frankfurt. As one of Britain’s Top Employers, we offer opportunities for you to challenge and develop yourself in a company that looks after our colleagues, customers and communities.

To find out about the wide range of career paths we offer and see our current vacancies, visit our Careers website


We've been listed as one of the UK's Top Employers for nine years running. We're immensely proud to be in such great company, and to be recognised as a responsible, sustainable employer; one that values and rewards the contribution that our people make to our business.


Our values are informed by our past and underpin our future. They really matter to us and build on a foundation of trust, integrity and team. We’ve developed them in partnership with our people, so we can attract, develop and retain the best talent for our long-term success.

  • Passion - We make a positive impact by caring about customers, colleagues and communities.
  • Responsibility - We do the right thing by taking personal ownership.
  • Growth - We succeed through learning, experimenting and adapting.
  • Courage - We innovate by challenging ourselves and others to do better.
  • Difference - We collaborate and find strength through respecting and embracing new perspectives.


Our sustainability framework is based on our sustainability vision of "Committing to a sustainable future" and this will be delivered through four sustainability commitments: Deliver for our customers, Foster responsible investment, Reduce our environmental impact, and Be a good corporate citizen.

Visit our Group website to find out more about our approach to sustainability. 


At Phoenix, we’ve built a hugely successful, well respected and rapidly developing business by putting our people first. Because we believe attracting, developing, motivating and inspiring exceptional people benefits our customers, our shareholders and ultimately, our performance.

So, join us and you can look forward to challenging and rewarding work, alongside highly skilled, expert colleagues. And, wherever you’re based, you can expect excellent career development opportunities, outstanding rewards and benefits, and an unrivalled working environment.

 To learn more about what we offer, visit our Careers site.


We’ve a wide range of benefits here at Phoenix to reward you for the work you do. Our core benefits include our pension scheme, life assurance, private medical insurance and our annual incentive plan, to name a few. You can also choose from a wealth of flexible benefits to suit your lifestyle, such as share schemes, travel insurance, cycle to work and leisure discounts.


We want all our people to enjoy their time at Phoenix. So, we encourage flexible working whenever possible to suit your needs and help you find the right balance. We’re committed to supporting our working parents and carers to manage their work and home lives. You can also benefit from paid time off each year for voluntary work.


We're passionate about enabling our people to be the best they can be and provide a wide range of learning and development tools to help you achieve your full potential. You can decide on formal learning, gaining on-the-job experience, coaching or mentoring, or you can dive into our online learning journeys to drive your own development.

It all starts with a development plan. Working with your manager, you’ll create a plan that sets out your development goals in your current role, as well as how to build your career. By setting challenging but achievable personal goals and reviewing them regularly with your manager, you’ll always have a good idea of how well you’re performing and progressing.

Whatever your goals and ambitions, we offer opportunities for professional, management and personal development to help you fulfil your potential. 


We aim to be a responsible corporate citizen, benefitting the communities in which we are based. And everyone who works here has a part to play. From working with our corporate charity partners (which are selected by our colleagues), to volunteering in our local communities or matched fundraising, there are lots of opportunities to make a difference.

Colleagues sitting in chairs

At Phoenix we value difference, and we want all our colleagues to be themselves. Our strategy is based on four pillars: gender, ethnicity, disability and social mobility. We’ve introduced various initiatives to create a friendly, welcoming and fair work environment, because we know that diverse organisations perform better. Bringing together people with different perspectives, ideas and experiences always leads to better discussions, decisions and results for everyone. Creating an environment where everyone feels welcome and appreciated for their unique contribution helps us retain great people – and it’s the right thing to do.


Through our thriving colleague networks we create connections, raise awareness, support each other and celebrate success. They’re run by colleagues, for colleagues, and are open to all. Our networks include:

  • Affinity – for our LGBT+ colleagues and Allies
  • Armed Forces - supporting our veterans, reservists, cadets, and all those with an interest in or connection to the Forces
  • Balance - promoting an inclusive and gender-balanced working environment
  • Carers Network - supporting employees with caring responsibilities and raising awareness of the issues they face
  • Ignite - a force for change to enhance the experience of  colleagues and customers
  • Mind Matters (mental health) - raising awareness of mental healthissues and supporting each other
  • MOSAIC – bringing the business closer together by enhancing our cultural awareness of black, Asian and minority ethnic (BAME) communities​
  • Phoenix Young Professionals Network - supporting those in the early part of their career through development, networking and outreach opportunities


We take wellbeing seriously and our approach is based on three pillars – physical, mental and financial.

From sports clubs and onsite facilities (in Wythall), to free health checks and flu jabs, we make it easy for you to stay fit and healthy. 

Mental wellbeing is very important to us too, and we offer a range of initiatives to support colleagues – including our Employee Assistance Programme, trained mental health first aiders and free access to the Headspace mindfulness app.

We also run regular events to help improve your financial knowledge. 

Phoenix Group Reviews

  • "Great company"

    Current Employee - Department Head in Birmingham, England
    Current Employee - Department Head in Birmingham, England
    Positive Outlook
    Approves of CEO

    I have been working at Phoenix Group full-time


    Down to earth people, strong focus on performance


    IT is out of date and clunky

See All 46 Reviews

Phoenix Group Photos

Phoenix Group photo of: A view over our Wythall site, near Birmingham
Phoenix Group photo of: Edinburgh office
Phoenix Group photo of: Edinburgh colleagues
Phoenix Group photo of: Edinburgh colleagues
Phoenix Group photo of: London colleagues
Phoenix Group photo of: Wythall colleagues
See All PhotosSee All

Phoenix Group Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview


    I applied online. The process took 2 weeks. I interviewed at Phoenix Group in July 2020.


    The interview process seemed far too complex for an entry level call centre role. They demand a lot of your time, a 1 hour phone interview and then, if successful, another 2 hours for a video call which included role play and a case study. I understand this would normally be done in person, so I praise them for their adaptability, however, personally it felt like even with my years of experience in customer service, no matter what examples of my work I gave, it wasn't enough to satisfy the requirements. There just seemed to be a lot of repetition in the interview process and a lot of the material seemed to bare very little relation to the job I was applying for. It seemed like the kind of interview you'd expect for an internal promotion or applying for a much higher graded job than the one I was actually interested in.

    I understand they have high standards but the amount of work and time needed to prepare for this interview did not seem proportionate to the role or pay grade on offer.

    Interview Questions

    • Heavy focus on customer service experience.   1 Answer
    • Learn plenty about phoenix group.   1 Answer
See All 3 Interviews

Phoenix Group Awards & Accolades

  • Top Employer, Top Employers Institute, 2016
  • Top Employer, Top Employers Institute, 2015
  • Britain's Top Employers, Top Employers Institute, 2017
  • Britain's Top Employers, Top Employers Institute, 2018
  • Britain's Top Employers 2019, Top Employers Institute, 2019
See More

Work at Phoenix Group? Share Your Experiences

Phoenix Group
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate