Mission: We provide simple, manageable financial services for people whose needs are not always met on the high street.
I have been working at Provident Financial full-time (Less than a year)
Rate of pay, chance to make a difference in people's lives
poor hours, lack of work life/balance. disconnect between head office and field staff
Advice to Management
Stop passing the buck to field staff for issues that should have been corrected well before deployment of a new system
I applied through a staffing agency. The process took 3+ weeks. I interviewed at Provident Financial (Bradford, Yorkshire and the Humber, England) in September 2014.
I applied for the role through an Employment Agency in Leeds, Fruition IT, who were outstanding and kept me informed at all stages of the process, sadly I would learn Provident are far less professional.
On the Day of my Interview I arrived ten minutes ahead of time, the Receptionist signed me in and I was left sat in the Reception area for forty-five minutes. When collected from Reception by the Hiring Manager who then proceeded to spend the next five Minutes blaming the Agency for not properly scheduling the Interview.
Delays in collecting me from Reception not withstanding the Interview process was easy and relaxed, although for a technical role the lack of technical questions was a little concerning. I tried compensate a little for this by sprinkling technical answers around Active Directory and the suchlike throughout our conversation.
I did pick up that the Service Desk is very small and as such anyone that is there in a Management position should be prepared to do their fair share of second and third-line support as well as man-Management duties. To this end given what they were asking for experience in; Active Directory, DHCP, DNS, SAN Storage, WDS and VMWare the Salary on offer was FAR below the standard and I feel what they were expecting Candidates to have for the Salary on offer will leave the role vacant for quite some time.
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