Working at ReCharge Payments | Glassdoor.co.uk

ReCharge Payments Overview

Santa Monica, CA (US)
51 to 200 employees
2015
Company - Private
IT Services
Unknown / Non-Applicable
Unknown
In 2015, we built ReCharge to make payments easy for everyone. By constantly finding solutions for customers to reorder products, we've helped over 10,000 online merchants dramatically grow and thrive. We have two missions at ReCharge: make it easy for people to ... Read more

Mission: We have two missions at ReCharge: make it easy for people to sell subscription products online, and create an amazing remote-first culture.

ReCharge Payments Reviews

  • Helpful (2)

    "Full Remote @ ReCharge changed how I think about work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Los Angeles, CA (US)
    Current Employee - Engineer in Los Angeles, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ReCharge Payments full-time (More than a year)

    Pros

    Not going to repeat what other reviews have said, I agree with the pros. This is the best balanced job I've had for what I want to get out of a job. A couple clarifications though:

    Comp tends to compete with what you'd get if you weren't remote. Remote first makes that happen here at ReCharge, no "remote" penalty like you see with SV/SF jobs

    Commenting on another engineering review I saw from last year, no, there's not always the career growth option you want available but that's a function of that position being needed and open, as opposed to your prior experience. As long as the company grows as fast as it has it will eventually show, just be patient.

    I have to clarify that yes, in software, sometimes there are fire drill projects. All companies do this once in a while, ReCharge is no exception, but if you are burning out they will take care of you before it gets bad.

    Most companies will pigeonhole you if you're too useful at what you're already doing and ReCharge does NOT do this. I'll say that I've seen promotions that including major shifts in job roles several times now, both inside and outside engineering, including myself. Even if you're under qualified, if you put in enough time at your starting role and have shown some progress at learning the new role on your own you will get a chance.

    It's relatively a chill vibe during the work day which is a quality rarer than it should be. props

    also: companies are looking explicitly for remote work experience now, ReCharge included. Being able to show that you have worked successfully at a remote first company is important for transitioning permanently, recharge made that possible for me.

    Cons

    Remote can tough for me. This was my first remote job and I didn't realize how much I relied on work for socialization before I got here. Not a ReCharge problem, per se, but not everybody is cut out.

    Zero commute makes it worth it - but still.

    There's no moonshot projects here, everything has a value proposition directly back to the customer that they'll see in 1-3 months. While this is good business, and good business is where the profitability to offer the flexibility and work/life balance at ReCharge comes from, a lot of companies are more eager to experiment with additional product lines, features, or tech stacks than ReCharge is. In previous jobs I'd take a downtempo project like that once in a while to chill out after pushing to complete a much harder one... not here. Don't expect to get much greenfield or conceptual work. Don't expect a project to drag on without comment because you'd like it to be more polished than it needs to be.

    Advice to Management

    We're in poorly charted waters with a fully remote engineering org this large - the tools that exist to support it have sprung up over the past few years, but the novelty of the approach means the skills needed to manage it aren't something you can hire for. Continue to support your employee's curiosity to find better ways of doing what we have been doing.

See All 29 Reviews

ReCharge Payments Photos

ReCharge Payments photo of: 2018 Company Retreat
ReCharge Payments photo of: Customer Success Team
ReCharge Payments photo of: Engineering Team
ReCharge Payments photo of: Recharge
ReCharge Payments photo of: Recharge Retreat
ReCharge Payments photo of: Office Culture
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ReCharge Payments Interviews

Experience

Experience
50%
0%
50%

Getting an Interview

Getting an Interview
50%
33%
17%

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Technical Customer Support Interview

    Anonymous Interview Candidate in Ottawa, ON (Canada)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1+ week. I interviewed at ReCharge Payments (Ottawa, ON (Canada)) in January 2019.

    Interview

    I was referred to this job by a colleague who works there and got contacted by a recruiter shortly after. The first call was casual, just trying to get to know me but got a little awkward when he kept asking me over and over why I’d want to work there, almost as if he didn’t believe me. I moved onto another interview with one of their customer support managers and had a great chat, very personable and we seemed to really hit it off. I was then sent a written exercise where I needed to answer customer questions. I put a lot of work and resources into this using the tools they provided. A few days later I received a form rejection email with no feedback. After going through 3 steps and doing this written assessment, I deserved more than just a standard email that was sent to multiple people. Feedback should be given in this day and age especially at the third stage in the process. When my referral reached out for feedback their response was “we can’t hire everybody”.

    Interview Questions

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ReCharge Payments Awards & Accolades

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