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Mumbai (India)
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Company - Private
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ResellerClub Reviews

  • Helpful (2)

    "Web Solutions Specialist"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Solutions Specialist (L1 Technical Support) in Goregaon East (India)
    Former Employee - Web Solutions Specialist (L1 Technical Support) in Goregaon East (India)
    Recommends
    Positive Outlook

    I worked at ResellerClub (More than a year)

    Pros

    -Every day is Casual Friday! Wearing comfortable clothing is a big plus here.
    -A lot to learn about domains and web hosting (For a limited time only)
    -The HR has a very good incentive program for referrals. I made INR 11500 three times for each respective referral who got the Job.
    -The management is very serious about the quality of facilities. As a result, the cafeteria has a nice variety and the food is good quality, hygienic and tastes good.
    -The ergonomic high-quality chairs, desks and climate control add to the overall comfort of working for long hours.
    -The management is very friendly and highly accommodating upto a reasonable extent.
    -Since the cafeteria is closed on weekends, you get a meal allowance.

    Cons

    -Very stressful working environment due to lots of product failures.
    -The management does not have proper knowledge of the products they are selling.
    -The products are marketed in a highly deceptive manner and customers are not made aware of critical performance limitations before purchasing them. We are instructed to lie about them.
    -Lying to customers who are technically sound is so difficult, but if you don't lie to them you get marked down on quality scores for revealing internal information about the product's limitations. (Which is seriously bad for the consumers)
    -Continue to sell products that have a high rate of failure and take no responsibility after failure. Reimbursements are given in some cases but they are mostly nothing as compared to how much loss the customers face.
    -The products they have to offer are not reliable enough for the company's own requirement. They host on services like Amazon AWS due to better reliability.
    -Incompetency is rewarded. Mainly because the management is more concerned about escalating issues to the L2 support to solve rather than trying to solve it themselves. After the issues go to L2 support, it may take days for the problems to be resolved. In some cases weeks and in rare cases upto many months.
    -Very odd shifts, only one weekend off and one weekday at random.
    -Very long Notice period (2 months, non-negotiable)
    -No scope for career growth. Good as a starter job, no incentive to stay working here.

    Advice to Management

    -Learn about the products you sell and make sure everyone is giving the same correct information to avoid customers coming back because the issues persist.
    -Make sure issues are fixed permanently. Improve the reliability of services.
    -Do not ask the support team to give false information to customers because it is hard fooling clients and also very unethical.

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