Working at Reynolds American |

Reynolds American Overview

Winston-Salem, NC (US)
5001 to 10000 employees
Company - Private
Consumer Products Manufacturing
£5 to £10 billion (GBP) per year


Reynolds American Reviews

  • Helpful (3)

    "Account Manager - look elsewhere"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time (More than 5 years)


    Not many currently looking at what other companies offer. Here are some :
    -Flexible schedule
    -Personal Gas
    -Masters Degree reimbursement
    -Car wash stipend


    Plenty of cons;
    -Poorly paid versus the competition
    -Workload of 2017 - Home Office is completely out of touch with the reality in the field.
    -Promotion structure - expect you to put your life on hold for a phone call and 30 days notice to move. No say at all in where you go. They expect your whole family to up and move their life for an average pay increase
    - Promotion process - you are at the mercy of management individuals who may have spent 1 or 2 days with you. Many are reluctant to promote.
    - Company hiring externally when many employees are ready for Promotion.
    - Company cares more about diversity statistics over hiring the right person.
    - Management cannot handle any type of challenging or criticism but expect TMs to take ALL feedback and implement without question.
    - Rigid progression path - not everyone wants to go the route RAI has mapped out. Be flexible not everyone wants to be a DM. Give the opportunities for varied career progression.
    - Technology in the company and given to employees is terrible. The job takes longer daily because of the poor technology. Get it right and spend money on a proper IT department!
    - Your career depends solely on having a good DM or KAM. If you don’t get this you will never get promoted

    Advice to Management

    You have to change the Promotion structure. What is the timeframe and options candidates may have?
    It’s time for so many DMs to go, plenty that are just picking up a pay check and taking a position of somebody who is wanting to progress through the company.

See All 974 Reviews

Reynolds American Photos

Reynolds American photo of: Corporate Headquarters
Reynolds American photo of: Corporate Headquarters
Reynolds American photo of: R.J. Reynolds Manufacturing – Atrium in Tobaccoville, NC
Reynolds American photo of: Corporate Headquarters
Reynolds American photo of: RAI Headquarters
Reynolds American photo of: Research and Development
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Reynolds American Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Human Resources Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at Reynolds American in April 2020.


    I applied online and received an email to schedule a phone interview. After this, they reached out to conduct a virtual interview over the computer given the current pandemic situation. In this interview, the first half was based on the business side of things with two people. The second half was regarding the people side of things with a different set of people. I received an offer the next week over a phone call and accepted their verbal offer, and received the written offer the same day.

    Interview Questions

    • One question they asked is to tell them about a time in which I was able to collaborate with others to find a solution to a problem.   1 Answer
See All 306 Interviews

Company Updates

  • Learn more about how we're taking action.

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Reynolds American Awards & Accolades

  • Best Companies for Millennials, Women's Choice Award, 2019
  • 20 Best Workplaces in Manufacturing and Production, Fortune, 2018
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