Rightio Overview

  • www.rightio.co.uk
  • Birmingham, United Kingdom
  • 51 to 200 Employees
  • 2010
  • Company - Private
  • General Repair & Maintenance
  • $10 to $25 million (USD)

CompetitorsBritish Gas, HomeServe UK, Local Heroes
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Back in 2010, Chris Carswell and Karl Tulloch had a vision. To build a home and business maintenance company that did things right; to put the customer at the heart of everything we did. Rightio has grown rapidly to become one of the busiest and most respected home repair ...
Mission: We’ll take care of your home. That’s our promise. No matter how big or small the problem, you can trust us to fix it and put your peace of mind at the heart of everything we do Whether it’s fitting a new boiler, finding an electrical fault or fixing a leaky tap, we will get ...

Rightio Reviews

3.9
77%
Recommend to a Friend
88%
Approve of CEO
Karl Tulloch and Chris Carswell
Karl Tulloch and Chris Carswell
36 Ratings
21 Sep 2020
Rightio icon

"Good place to start"

Current Employee - Logistics in Birmingham, England

I have been working at Rightio full-time for more than 3 years

Pros

Good working environment, you gain great life skills

Cons

YEarly meeting would be good - a 121
See All 52 Reviews

Diversity & Inclusion at Rightio

4.0
(1 Review)

Rightio Photos

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Rightio Interviews

Experience
Positive17%
Negative50%
Neutral33%
Getting an Interview
Applied online50%
Other17%
In Person17%
Difficulty
1.6
Average
HardAverageEasy

  1. [employerShortName] icon

    Complaint Handler Interview

    Anonymous Employee in Birmingham, England
    Accepted Offer
    Positive Experience
    Easy Interview
    Application

    I applied online. I interviewed at Rightio (Birmingham, England) in Jun 2019

    Interview

    The interview process was relaxed whilst still remaining professional formal

    Steve made me feel at ease but had no issue asking challenging questions to ensure I was correct for the role

    I enjoyed it
    Interview

    Give me an example of good customer service

    Answer Question

See All 6 interviews

Company Updates

Company Logo for Rightio

Rightio

3 Feb 2020

January Business Update January 2020 has marked the start of a new decade, and here at Rightio we are excited to take upon all the goals and challenges that lie ahead. In January we set up our annual business and marketing plan, and the goals we’ll be aiming to achieve in 2020 are ambitious and innovative. In January two Care Club members and two employees won 4x family cinema tickets, simply by registering for our dedicated company discounts portal, and the competitions are about to get even better. This year we’ll also be celebrating our 10th anniversary – a huge milestone for what started as a small local company. In the last 10 years we’ve expanded to cover all of the UK, and we directly employ over 150 staff.

Company Logo for Rightio

Rightio

17 Jan 2020

Service delivery quality for our customers remains a big focus. We made our NPS score really visible and our Customer Services and QA team are focused on challenging the business. It is important to remember that our purpose is to serve all of our customers all of the time. Rightio is a family and we’re all part of it and we all share the great moments and feel the pain when things don’t go quite right. Our biggest asset are our people, and we couldn’t do what we’ve done without the hard work and the commitment that they’ve shown to the business and our customers every single day.

Rightio Awards & Accolades

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Rightio FAQ

(12 Questions)

All answers shown come directly from Rightio Reviews and are not edited or altered.

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How are senior leaders perceived at Rightio?

...The company has been very transparent with the staff regarding its current state and the future aspirations....

15 March 2019

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