Rightio Overview

  • www.rightio.co.uk
  • Birmingham, United Kingdom
  • 51 to 200 Employees
  • 2010
  • Company - Private
  • General Repair & Maintenance
  • $10 to $25 million (USD)

CompetitorsBritish Gas, HomeServe UK, Local Heroes
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Back in 2010, Chris Carswell and Karl Tulloch had a vision. To build a home and business maintenance company that did things right; to put the customer at the heart of everything we did. Rightio has grown rapidly to become one of the busiest and most respected home repair ...
Mission: We’ll take care of your home. That’s our promise. No matter how big or small the problem, you can trust us to fix it and put your peace of mind at the heart of everything we do Whether it’s fitting a new boiler, finding an electrical fault or fixing a leaky tap, we will get ...

Rightio Reviews

3.9
72%
Recommend to a Friend
90%
Approve of CEO
Karl Tulloch and Chris Carswell
Karl Tulloch and Chris Carswell
37 Ratings
5.0
Former Employee, more than 1 year

"Great career ladder"

Jun 15, 2021 - Acquisition Sales Representative in Birmingham, England, England
Recommends
Positive Outlook
Approves of CEO

Pros

Understanding TLs, friendly environment and fun filled challenges

Cons

Over hiring, lack of parking
See All 55 Reviews

Diversity & Inclusion at Rightio

3.9
(4 reviews)

Rightio Photos

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Rightio Interviews

Experience
Positive17%
Negative50%
Neutral33%
Getting an Interview
Applied online50%
Other17%
In Person17%
Difficulty
1.6
Average
HardAverageEasy

  1. Complaint Handler Interview

    Anonymous Employee in Birmingham, England, England
    Accepted Offer
    Positive Experience
    Easy Interview
    Application

    I applied online. I interviewed at Rightio (Birmingham, England, England) in Jun 2019

    Interview

    The interview process was relaxed whilst still remaining professional formal

    Steve made me feel at ease but had no issue asking challenging questions to ensure I was correct for the role

    I enjoyed it
    Interview

    Give me an example of good customer service

    Answer Question

See All 6 interviews

Company Updates

February 3, 2020
January Business Update January 2020 has marked the start of a new decade, and here at Rightio we are excited to take upon all the goals and challenges that lie ahead. In January we set up our annual business and marketing plan, and the goals we’ll be aiming to achieve in 2020 are ambitious and innovative. In January two Care Club members and two employees won 4x family cinema tickets, simply by registering for our dedicated company discounts portal, and the competitions are about to get even better. This year we’ll also be celebrating our 10th anniversary – a huge milestone for what started as a small local company. In the last 10 years we’ve expanded to cover all of the UK, and we directly employ over 150 staff.
January 17, 2020
Service delivery quality for our customers remains a big focus. We made our NPS score really visible and our Customer Services and QA team are focused on challenging the business. It is important to remember that our purpose is to serve all of our customers all of the time. Rightio is a family and we’re all part of it and we all share the great moments and feel the pain when things don’t go quite right. Our biggest asset are our people, and we couldn’t do what we’ve done without the hard work and the commitment that they’ve shown to the business and our customers every single day.

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Rightio FAQ

(15 Questions)

All answers shown come directly from Rightio Reviews and are not edited or altered.

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Does Rightio offer vision insurance?

...Free Breakfast Bar...

April 1, 2021

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