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Royal London Overview

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London, England
1001 to 5000 employees
Company - Private
Insurance Operator
$2 to $5 billion (USD) per year
Aviva, Scottish Widows, Standard Life Aberdeen
Royal London is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £106 billion. Group businesses provide around 9.0 million policies and employ 3,449 people. (Figures quoted are as at 30 June ... Read more

Mission: Royal London is very different from its rivals, because it is owned by its customers who are members. The business is run entirely in the interests of its customers and members. There are no shareholders. Royal London competes through the quality and value for money provided by ... Read more

Glassdoor Awards

Best Places to Work: 2018 (#19)

Highest Rated CEOs: 2017 (#10)

Royal London Reviews

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  • "A great place to work, continually improving"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Positive Outlook
    Approves of CEO

    I have been working at Royal London full-time (More than 10 years)


    - Fully Supportive CEO & Exec Team, encouraging innovation and flexible working
    - Focus on development and success of individuals as well as the Group as a whole
    - Continual drive to improve
    - Supportive and friendly work family (employees)
    - Open, honest and transparent environment where feedback is welcomed


    - There are some pockets across the group where the above pros may not be recognised by all employees. This is disappointing/frustrating and can only be changed/influenced by the leaders in those areas.

    Advice to Management

    - Commitment to the company can lead to the high performers over-working and sometimes compensating for others. This can result in poor home-life balance and is something which should be addressed. Some people may need help to switch off.

See All 123 Reviews

Royal London Photos

Royal London photo of: Royal London Banner ad
Royal London photo of: Phil Loney - CEO, meeting the Wilmslow Corporate Responsibility Champions and the charity partner, The Joshua Tree
Royal London photo of: Phil Loney, CEO, discussing with the Wilmslow Corporate Responsibility Champions
Royal London photo of: Staff Roadshow 2017
Royal London photo of: Staff Roadshow 2017
Royal London photo of: Staff Roadshow 2017
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Royal London Interviews



Getting an Interview

Getting an Interview





    Customer Service Consultant Interview

    Anonymous Interview Candidate in Edinburgh, Scotland
    No Offer
    Positive Experience
    Difficult Interview


    I applied online. The process took 3 weeks. I interviewed at Royal London (Edinburgh, Scotland) in October 2017.


    There was 4 parts, introduction, group discussion, 121 telephone role play and competence based questions , which there were quite a few and there were no uestiobs to ask why I would like to change from what Ian doing at the moment to a customer serivce consultant ☹️

    Interview Questions

See All 13 Interviews

Company Updates

  • We are proud of our achievements in the first six months of our new partnerships including fundraising and volunteering in our local communities.


    Royal London H1 2017 results press release

    All the latest detail on how Royal London is performing and our views about pensions, life assurance and investments.

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Royal London Awards & Accolades

  • Company of the Year, FTAdviser Online and Innovation Service Awards, 2016
  • Company of the Year, Money Marketing Financial Services Awards, 2016
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