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Royal London Overview

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London, England
1001 to 5000 employees
Company - Private
Insurance Operator
$2 to $5 billion (USD) per year
Aviva, Scottish Widows, Standard Life Aberdeen
Royal London is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £106 billion. Group businesses provide around 9.0 million policies and employ 3,449 people. (Figures quoted are as at 30 June ... Read more

Mission: Royal London is very different from its rivals, because it is owned by its customers who are members. The business is run entirely in the interests of its customers and members. There are no shareholders. Royal London competes through the quality and value for money provided by ... Read more

Glassdoor Awards

Best Places to Work: 2018 (#19)

Highest Rated CEOs: 2017 (#10)

Royal London Reviews

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  • "Fantastic place to work!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmslow, England
    Current Employee - Anonymous Employee in Wilmslow, England
    Positive Outlook
    Approves of CEO

    I have been working at Royal London full-time (More than a year)


    Having been with Royal London for 2 years (and having worked for a number of similar sized organisations before), I can honestly say this is one of the best (if not the best) employers I have worked for in my career.

    Being a mutual, thus not being owned/ accountable to external stakeholders, the organisation works solely in the interest of its customers/ members and prides its self on its customer service, which is 2nd to none. This is evident from the various awards it wins in its business sector year after year.

    The organisation has some really strong values/ ethos that you can easily relate to (both at work and in personal life) and it genuinely tries to embed this within the culture of its workforce top-down from the Chief Exec (Phil Loney), who I must say come across a humble man and an all round 'alright bloke'. (Keep up the good work Phil 👍).

    The organisation respects diversity and individuality and really get it in terms of people management and that having a happy workforce is a productive one.

    I work in IT (in Group, Technology & Change) and my management are really supportive and let me get on with my job and help me develop without ever feeling micro-managed. The company also has a good recognition scheme where you can be nominated by your colleagues and end up with some monetary vouchers at the end of it! The company recognises and rewards hard work and has a generous bonus and pensions scheme as well.

    The Wilmslow site (where I am based) also has a good onsite restaurant and gym for those who want to use it.


    None . If I have to be picky, the parking facilities at the Wilmslow site are not large enough to accommodate the workforce but I know this is being looked into.

    Advice to Management

    Keep up the good work in terms of looking after your workforce and don't ever lose sight that they are your most important assets! I hope you continue to do this even when the chips are down.

See All 143 Reviews

Royal London Photos

Royal London photo of: Royal London Banner ad
Royal London photo of: Wilmslow Roadshow 2018 Joshua Tree
Royal London photo of: Wilmslow Roadshow 2018
Royal London photo of: London Roadshow 2018
Royal London photo of: London Roadshow 2018
Royal London photo of: London Roadshow 2018
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Royal London Interviews



Getting an Interview

Getting an Interview





    Customer Service Consultant Interview

    Anonymous Interview Candidate in Edinburgh, Scotland
    No Offer
    Positive Experience
    Difficult Interview


    I applied online. The process took 3 weeks. I interviewed at Royal London (Edinburgh, Scotland) in October 2017.


    There was 4 parts, introduction, group discussion, 121 telephone role play and competence based questions , which there were quite a few and there were no uestiobs to ask why I would like to change from what Ian doing at the moment to a customer serivce consultant ☹️

    Interview Questions

See All 16 Interviews

Royal London Awards & Accolades

  • Company of the Year, FTAdviser Online and Innovation Service Awards, 2016
  • Company of the Year, Money Marketing Financial Services Awards, 2016
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