Working at Selfridges | Glassdoor.co.uk

Selfridges Overview

London, England
1001 to 5000 employees
1909
Company - Private
Department, Clothing, & Shoe Shops
£1 to £2 billion (GBP) per year
The business was founded by American entrepreneur Harry Gordon Selfridge in 1909 and is widely regarded as the first and best example of a modern department store.

In 2018, Selfridges has been recognised as the Best Department Store in the World for an ... Read more

Mission: Our vision is to be the destination for the most extraordinary customer experience, and our people are central to achieving this. Team members across our business maintain our vision through the values we live day-to-day and the unique Selfridges spirit we bring to every ... Read more


Glassdoor Awards

Best Places to Interview: 2017 (#48)

Company Updates

  • This year, we decided to bring the Selfridges Strategy to life for our team members and brand partners like never before, surprising, amazing and amusing them with an immersive multimedia exhibition called Open House. The 40 minute experience includes audio prompts, a map, tour guide and nine themed 'rooms', each bringing a different element of our business strategy to life. Feedback has been really positive so far and with it running over three weeks, it means we can reach more of our people than ever before and inspire them with our plans for 2019!

  • You may already be aware that our iconic Selfridges Yellow Bags are created using recycled coffee cups... Well did you also know that our reusable sustainable garment cover bags are made from 100% recycled plastic bottles! Want to be part of a team that champions and coordinates these sustainability initiatives? http://glassdoor.com/slink.htm?key=vQZfQ

    Jobs and careers with Selfridges

    Jobs and careers with Selfridges

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Selfridges – Why Work For Us?


In 1906, Harry Gordon Selfridge arrived in London from Chicago with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfridges flourished under the direction of its charismatic Chief. Harry Gordon Selfridge's spirit of innovation and creativity lives on through its owners today.

Since 2003, W. Galen Weston and his family have owned and operated the business. The only store to be named the Best Department Store in the World three times, Selfridges today is more than just the sum of its products - it's a shopping experience that promises to surprise, amaze and amuse its customers by delivering extraordinary customer experiences. And, to this day, as Harry Gordon Selfridge said, 'Everyone is welcome'​.

Our vision is to be the destination for the most extraordinary customer experience, and our people are central to achieving this. Team members across our business maintain our vision through the values we live day-to-day and the unique Selfridges spirit we bring to every project. Just as we create an extraordinary experience for our customers, we are dedicated to making Selfridges an exciting, inspiring and fun place to work. Being part of the Selfridges community offers many opportunities and unique experiences. As Harry Gordon Selfridge once said, ‘There’s no fun like work!’

At Selfridges we can offer you a rewarding and supportive environment to develop your career. We want you to have the most enriching experience which will allow you to fully immerse yourself in your role. As well as providing a great induction programme and on-the-job training, you can also take advantage of a wide variety of training, workshops and programmes, designed to help you develop your particular service, enhance your technical knowledge or management skills.

We operate an open and inclusive culture which encourages colleagues from across our business to share ideas on how we can continue to lead and improve. To achieve this, we engage a network of extraordinary communities to represent our team members. Our Values Ambassadors continually strive to explore ways to inspire us to live our values across every part of the business. Our Values Leadership Group are responsible for working together to strengthen our culture and drive our values forward.

 

Our vision is to be the destination for the most extraordinary customer experience, and our people are central to achieving this. Team members across our business maintain our vision through the values we live day-to-day and the unique Selfridges spirit we bring to every project.


Just as we create an extraordinary experience for our customers, we are dedicated to making Selfridges an exciting, inspiring and fun place to work. Being part of the Selfridges community offers many opportunities and unique experiences. As Harry Gordon Selfridge once said, ‘There’s no fun like work!’

GETTING THE RIGHT PEOPLE, IN THE RIGHT PLACE, AT THE RIGHT TIME, IS VITAL TO OUR SUCCESS.

At Selfridges, ensuring an extraordinary customer experience across every facet of our business is at the core of our vision. That’s why, in every department and at every level, we look for people who combine talent and expertise with passion and enthusiasm for their role.


Just like the teams within our stores, our head office departments bring together people from a wide variety of backgrounds, cultures and ages. And from our buying managers to our digital designers, there are some distinctive personal qualities that make a great Selfridges team member.


What we look for are people who will live the Selfridges values in everything they do. That means that as well as being friendly, helpful and professional, you’ll also be positive, energetic and adaptable. You will take responsibility to see through things through and will care passionately about doing them well.

Selfridges Reviews

3.6
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Recommend to a friend
Approve of CEO
Selfridges Managing Director Anne Pitcher
Anne Pitcher
110 Ratings
  • Featured Review

    "11 out of 10"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Selfridges full-time (More than a year)

    Pros

    I moved over from one of our group businesses last year and it was one of the best decisions I've ever made. You get full ownership and accountability of your work, you work with fun, creative, likeminded people and the discount is AMAZING. As is the holiday allowance. The benefits for staff are brilliant here - flexible working, great charity initiatives and fundraising things to get involved in.

    Cons

    No cons that I can think of, it's a great place to work

    Advice to Management

    Not really no.

See All 358 Reviews

Selfridges Photos

Selfridges photo of: Oxford Street Store
Selfridges photo of: Gift wrapping for Centrepoint
Selfridges photo of: Centrepoint Sleepout
Selfridges photo of: Oxford Street Accessories Hall
Selfridges photo of: Oxford Street Accessories Hall
Selfridges photo of: Oxford Street Accessories Hall
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Selfridges Interviews

Experience

Experience
68%
22%
10%

Getting an Interview

Getting an Interview
72%
9%
5%
4
4
4
2

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Christmas Sales Associate Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Selfridges (London, England).

    Interview

    Online application was quick and easy, was contacted within a few days via email asking me to do a video interview, this was very easy with some great questions like "apart from your Christmas jumper what sets you apart from your friends" and "can you name all the gifts in the 12 days of Christmas". This was relaxed and something to have fun with to let your personality shine. I was contacted within a few days inviting me to a group interview in store, this was again a great experience with amazing management who were incredibly friendly and made the environment very relaxed and positive. The interview consisted of telling "my stories" in turns then a scenario based activity. My story is something they ask you to bring with you so that you can talk about yourself and how you are a good candidate for a Christmas role. The scenarios were also very relaxed and easy, we were separated into smaller groups and given a scenario to prepare a solution to, it's important to talk about things like link selling and how you will make the customers experience magical. I wasn't even asked any questions like why I want to work selfridges during the interview, but it's important you answer any questions like that within your my story so that they don't need to ask.Overall it was an incredibly positive interview process where management mainly focus on employing out going chatty people, skills seem to be less important than personality.

    Interview Questions

    • Apart from your Christmas jumper, what sets you apart from your friends   Answer Question
    • How will you make sure that the customer has a magical Christmas experience   Answer Question
    • Can you name all the gifts in the 12 days of Christmas   1 Answer
See All 113 Interviews

Selfridges Awards & Accolades

  • Best Department Store in the World, IGDS, 2010
  • Best Department Store in the World, IGDS, 2012
  • Best Department Store in the World, IDGS, 2014
  • , Top Attractors: Where the World Wants to Work Now, LinkedIn, 2016
  • World’s Best Sustainability Campaign by a Department Store, lobal Department Store Summit 2016, 2016
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