Recommend to a friend
Sensée Overview
London, England
501 to 1000 employees
2005
Company - Private
Staffing & Outsourcing
Unknown / Non-Applicable
Unknown
We help leading brands — including Eurostar, Photobox and RAC — provide brilliant customer service.
We’re different because our customer service advisors work from home — we know it’s a better ... Read more
We’re different because our customer service advisors work from home — we know it’s a better ... Read more
Mission: To provide brilliant service for our customers and careers for our people.
Sensée Reviews
Sensée72Approve of CEO
Steve Mosser
45 Ratings
![Sensée Logo]()
"Actual homeworking"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Sensée full-time (More than 3 years)
Pros
Simple job, pays the bills. Schedule my own hours (within certain requirements) and a very friendly working environment.
It's good to know that while the job is from home, it is in fact a job. It's very easy to imagine that you'd be sitting at home in your office with your feet up and the TV on while answering calls, but it's not possible. As most jobs, while it's pretty easy to actually do, you require concentration to do it properly.Cons
Can feel secluded at times due to working from home. Otherwise, it's a bit monotonous but that's not really Sensée's fault - it's the job I guess.
Advice to Management
Promote a culture where people feel more involved with one another. Perhaps more ways to get to know people who work for different accounts/clients/departments.
Sensée 2018-11-16 03:50 PST
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Sensée Interviews
Experience
Experience
57%
29%
14%
Getting an Interview
Getting an Interview
100%
Difficulty
2.7
AverageInterviewing at Sensée
- Accepted OfferPositive ExperienceAverage InterviewSensée 2017-01-13 14:39 PST
Application
I applied online. The process took 4 weeks. I interviewed at Sensée (Plymouth, England).
Interview
You initially have a telephone interview, then if you get through to the next stage you have a virtual one to one interview via a webcam on adobe connect. If successful with that you have a group assessment via adobe connect with timed tests , and another interview . You find out with in about 2 days
Interview Questions
- Tell me when you have had to deal with a difficult customer Answer Question
- How do you deliver a good customer service Answer Question
Sensée Awards & Accolades
- Innovation Award for Service Virtualisation, Professional Planning Forum, 2013
Work at Sensée? Share Your Experiences
