Working at Sensée | Glassdoor.co.uk

Sensée Overview

London, England
501 to 1000 employees
2005
Company - Private
Staffing & Outsourcing
Unknown / Non-Applicable
Unknown
We help leading brands — including Eurostar, Photobox and RAC — provide brilliant customer service.

We’re different because our customer service advisors work from home — we know it’s a better ... Read more

Mission: To provide brilliant service for our customers and careers for our people.

Sensée Reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Steve Mosser
45 Ratings
  • "Actual homeworking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA
    Current Employee - CSA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sensée full-time (More than 3 years)

    Pros

    Simple job, pays the bills. Schedule my own hours (within certain requirements) and a very friendly working environment.

    It's good to know that while the job is from home, it is in fact a job. It's very easy to imagine that you'd be sitting at home in your office with your feet up and the TV on while answering calls, but it's not possible. As most jobs, while it's pretty easy to actually do, you require concentration to do it properly.

    Cons

    Can feel secluded at times due to working from home. Otherwise, it's a bit monotonous but that's not really Sensée's fault - it's the job I guess.

    Advice to Management

    Promote a culture where people feel more involved with one another. Perhaps more ways to get to know people who work for different accounts/clients/departments.

See All 75 Reviews

Sensée Interviews

Experience

Experience
57%
29%
14%

Getting an Interview

Getting an Interview
100%

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Advisor Interview

    Anonymous Employee in Plymouth, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Sensée (Plymouth, England).

    Interview

    You initially have a telephone interview, then if you get through to the next stage you have a virtual one to one interview via a webcam on adobe connect. If successful with that you have a group assessment via adobe connect with timed tests , and another interview . You find out with in about 2 days

    Interview Questions

See All 7 Interviews

Sensée Awards & Accolades

  • Innovation Award for Service Virtualisation, Professional Planning Forum, 2013

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