Working at Setai South Beach | Glassdoor.co.uk

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Setai South Beach Overview

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Miami, FL (US)
201 to 500 employees
Unknown
Company - Private
Travel & Tourism
Unknown / Non-Applicable per year
Unknown

Setai South Beach Reviews

2.5
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Recommend to a friend
Approve of CEO
Setai South Beach General Manager Alex Furrer
Alex Furrer
0 Ratings
  • Helpful (1)

    "Beautiful property with some questionable practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Massage Therapist
    Former Employee - Massage Therapist
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Setai South Beach full-time (More than 3 years)

    Pros

    Each room is a stunning double suite with private onyx tub, steam shower, view of the pool and beach and equipped for full service.

    Cons

    When hired service providers are told the pay is %20 plus tip.
     The bill is presented like this:
    $180 massage
    $36 service charge (%20)
    _____ tip
    $216 total
     Then guests are told "twenty percent is already added for your therapist". So most people just sign the bill and don't tip at all. They can add an additional amount but they cannot remove or lessen the service charge.

    Advice to Management

    Be honest to guests about the pay structure! If this is how things are done here then own it. Tell them "the service charge is the therapists base pay, gratuity is not included". Otherwise pay commission on the total instead of adding it as a service charge and misrepresenting it as gratuity - charge the total on one line but raise the price so the total stays the same! This will allow guests to decide whether or not to tip and how much without confusion.

See All 11 Reviews

Setai South Beach Interviews

Experience

Experience
100%
0%
0%

Getting an Interview

Getting an Interview
100%

Difficulty

2.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Chef De Cuisine Interview

    Anonymous Interview Candidate in Miami, FL (US)
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 6+ weeks. I interviewed at Setai South Beach (Miami, FL (US)) in May 2008.

    Interview

    visa issue, company will not be responsible for work visa

    Interview Questions

    • what is your salary expectation?   1 Answer
See All 1 Interviews

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