Mission: It's our ambition to be the most trusted water company by 2020 by delivering an outstanding customer experience, the best value service and environmental leadership.
I worked at Severn Trent Water full-time (More than 3 years)
Well paid, pension, terms and conditions, sharesave, nice people
Support mechanisms not great, work life balance, stressfull, fast paced company, promotion opportunities
Advice to Management
I applied online. The process took 8 weeks. I interviewed at Severn Trent Water (Warwick, West Midlands, England) in November 2017.
The standard online application phase with relatively straightforward motivation questions. Followed by psychometric tests, which if you are used to doing are not difficult, a report from CAPP is then sent to you with strengths I demonstrated during these tests. I found out quite far in advance that I am invited to an assessment centre in their Warwick office, the home of the sewage works. It was only a half day assessment, that began with a group exercise, where we had to decide on a project Seven Trent should go forward with and justify why.
This was followed by a 'role-play' situation where you had 20 minutes to prepare for a pretend meeting with a line manager to summarise information you are given and provide your own thoughts. Final part of that day was a pre-prepared presentation and interview delivered to one assessor. The interview is a strengths based interview, so it is worth reading the structure of these beforehand if unfamiliar. It was a relaxed atmosphere but almost a bit too much, we did not begin until 30 minutes after arriving, it was clear the interview was inexperienced in interviewing and not having the day in the office you will be working in was odd.
The interview was on a Friday and we was assured the feedback and outcome will be with us by end of play Wednesday, unfortunately did not receive any information until the following Monday. Unsurprisingly given the length it took them to get back in touch with me, I was unsuccessful. However, more disappointing than that was the lack of tangible feedback from the assessment centre. All I received is a generated email from CAPP displaying 2 strengths and weaknesses that I displayed or did not display and how these would be helpful at Severn Trent. I then requested to receive more feedback about the particular elements e.g. how I could improve my presentations etc, a week after sending that email I was told they are unable to provide any more feedback. This was a shame as Severn Trent had been helpful and easily contactable before the day but then afterwards there was no desire to help in this way, which I always think is a tad harsh given our investment into the process in time and money (no reimbursements for assessment centres).