Working at Shop Direct |

Shop Direct Overview

Liverpool, England
1001 to 5000 employees
Company - Private
Other Retail Shops
£2 to £5 billion (GBP) per year
Hey, we’re Shop Direct!

We’re the business behind, and We’re the UK’s 2nd biggest pureplay etailer, home to over 1,800 famous brands including Apple, Ted Baker, Nike and ... Read more

Mission: We exist to make good things easily accessible to more people, our department store range provides everything from clothing and footwear, the latest gadgets and tech, to furniture and bedding for our 5 million happy customers. Combine that with our market-leading e-commerce and ... Read more

Company Updates

  • Don't cha wish your office was... looking like this today! ��
    The gorgeous Nicole Scherzinger popped in to HQ to tell us about her exciting new perfume 'CHOSEN' out now. We love it! hashtag#colleagueperks

  • At Shop Direct we love to celebrate diversity and inclusion, and are proud to join our LGBT+ colleagues and customers for the festivities right across the UK.
    We've enjoyed a week of celebrations at our Liverpool HQ, sharing stories of what pride means to us, and tomorrow we'll be cheering on our teams marching at Liverpool pride. The London Sky Vic team kick-started the party a few weeks ago, and our Manchester sites will continue the fun over August... we hope everyone has an amazing time! ��️‍��❤️��️‍��❤️��️‍��
    #pride #loveislove #alltogethernow

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Shop Direct – Why Work For Us?

Transforming digital retail, one amazing shopping experience at a time.

Our story began in Liverpool in the 1930s with the Littlewoods catalogue. We gave our customers the choice of shopping from the comfort of their homes and the ability to buy the products they wanted by spreading the cost. Fast forward to 2003, Littlewoods joined forces with Great Universal Stores, a fellow catalogue retailer based in Manchester, to create Shop Direct.

Since then, our business has been transformed, old-fashioned catalogue brands were merged, processes were redesigned and customer shopping experiences reimagined - and that was just scratching the surface.

In the last five years alone, we've become one of the most successful, award winning online retailers in the industry, proud home to, and and we're looking for people just as ambitious to join us!

The culture of Shop Direct is something you really need to experience to believe; it’s tricky to contain such energy and spirit in a couple of paragraphs of text. But, we’ll give it our best shot!

Shop Direct is a business with ambitions to become a world class digital retailer. If you don’t know this before you walk through our Head Office doors, you’ll feel it and see it the minute you do. There’s a real buzz about the place. People walk with a purpose and talk at pace. There’s an undercurrent of excitement. Because everyone who works here, knows that they’re a part of an organisation that’s really special. And that feels good!

After all, where else are you likely to be invited to fabulous fashion shows; a fun fair in the car park; summer BBQs or Nintendo Wii competitions in the office? 

You see we work hard at Shop Direct but we have a lot of fun doing it. Quite simply, we love what we do and it shows.


A competitive salary and bonus are just the beginning here at Shop Direct. Our working environment puts people first, and here’s a quick rundown of all the good stuff we offer in return…

If you’re happy, we’re happy

  •  Power up your skills: learning and development is a huge part of everyday life. We encourage and enable self-led, social and peer to peer learning; giving you the power to fuel your skills in a way that suits you. Digital is at the heart of all learning, available to everyone, anywhere and at any time.
  •  Stress free journeys to work: we want you to enjoy your commute as much as you enjoy your working day, so we offer a brilliant cycle to work scheme and season ticket loans.
  •  Making good things easily accessible to you, too: everyone in the business can take advantage of a fantastic 25% off clothing and fashion, 15% on home and electrical, and great discounts on Very Exclusive luxury fashion and beauty.

Get involved

  •  Community is key: our people organise all kinds of communities on Yammer, from running groups to parent diaries to dog clubs. So if you’ve got an interest the chances are you’ll find some like-minded colleagues to share it with!
  •  Play as hard as you work: we like to mix a bit of fun into our working day, which is why we also offer an onsite gym or gym membership discount, games spaces (location dependent), chill out zones and much more.
  • Benefits tailored to you: whether you want to boost your pension pot, make sure you’re covered for life’s little emergencies, or even buy extra holidays for a well-earned break, you can adjust your benefits package exactly how you want to.

Have your say

  • Find your voice: everyone in the business has a say when it comes to suggesting new ideas, raising issues, and developing fresh ways or working with the business and we give you the tools and forums to make your voice heard. 
  • Let everyone shine: with our digital Shine tool, you can recognise the great work and super collaboration of your colleagues who make Shop Direct such a great place to work. The more you play to our values, the more you’re recognised and you can even build up recognition points to exchange for vouchers – spend them with us or, well, anywhere really! You could even gift them to your favourite charity!

Underpinning our purpose are our clear set of values. Developed by our colleagues who told us what motivates them and how they think we should work together to achieve our purpose and ambitions, these values are authentic to us and the DNA of our business, uniting all 4,000 people together. They’re not a pick and mix, they’re all real and relevant to everyone no matter where they fit in to our business.

People joining us are assessed and hired against our values as they form part of every-day life here . They guide us in the way we reward colleagues and above else they help us create our unique culture and environment:
Trusted: we act fairly, honestly and responsibly
Ambitious: we are the best we can be
Proud: we are proud of the part we play in people’s lives
Innovative: we thrive on new ideas and learn from our mistakes
Together: we succeed together

We recently opened a data and tech hub right in the heart of London Victoria... just 10 steps away from the tube to be precise! The 25,000 sq ft space, opened July 2017 and has the capacity for up to 250 ambitious, talented colleagues.

Our goal? To create world class shopping experiences across our consumer brands,, Littlewoods and Very Exclusive.

Based in Victoria, the space reflects everything we stand for as a business. Somewhere that gives our teams the tools and space they need to collaborate, somewhere we can continue to develop the kind of innovation that makes good things easily accessible to more people.

Dont believe us? Check it out for your self below, or better still, you can find out more about the team right here: 

Shop Direct Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Henry Birch
5 Ratings
  • Featured Review

    "Great company to work for"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Technologist in Liverpool, England
    Current Employee - Product Technologist in Liverpool, England
    Positive Outlook
    Approves of CEO

    I have been working at Shop Direct full-time (More than 10 years)


    Worked for the company in different roles for nearly 18 years
    Always been encouraged to progress within the company
    Great team of people to work with
    Company very keen on flexible working and work life balance
    Pay and Benefits are very competitive
    Fun and friendly environment to work in.


    It can be frustrating and can take a while to implement changes/ ideas within the business .

See All 108 Reviews

Shop Direct Photos

Shop Direct photo of: Retail Week winners - 3 years in a row!
Shop Direct photo of: We're in the September Issue of Vogue
Shop Direct photo of: Pink Pong!
Shop Direct photo of: Behind the scenes at our dog photo shoot!
Shop Direct photo of: Our 'Shop Direction' Choir singing over the Christmas period
Shop Direct photo of: They liked it that much they bought it twice!
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Shop Direct Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Buying Interview

    Anonymous Employee in Liverpool, England
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 1 day. I interviewed at Shop Direct (Liverpool, England) in March 2017.


    Assessment day- Consisted of a few of the current colleagues giving talks about various roles within the company, followed by talks about the company background, history, ethos, values etc

    This is then followed by a group task, which consisted of a scenario or question that is then discussed and everyone gets involved and then findings are discussed and put together and presented back to everyone, which isn't as daunting as it sounds.

    This is then followed by tours of the office buildings and the spaces, between one on one interviews with staff from the selected role you have applied for, you should by this stage know who will be interviewing you, as everyone is in the cube with you throughout the day and there is ample time to go around and network and ask plenty of questions.

    Interview Questions

    • What unique attributes would you bring to Shop Direct?   1 Answer


    Wasn't one

See All 15 Interviews

Shop Direct Awards & Accolades

  • Best Employer, Retail Week, 2018
  • Tech Team of the Year, Retail Week Tech Awards, 2017
  • Best digital team – Shop Direct, Drapers Digital Awards, 2016
  • Retailer of the year – Shop Direct, Retail Systems awards, 2016
  • The OC&C Strategy Consultants Pure Play Etailer of the Year – Shop Direct, Retail Week Awards with Oracle, 2017
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