Sky

Application

I applied online. I interviewed at Sky (Warrington, North West England, England).

Interview

Online application followed by online test which involved a psychometric assesment, if you pass this stage (you will notified by email at the end of the vacancy date and sky will email you to let you know and a telephone interview will be arranged (usually at their own convinience). Questions will be why do you have a passion for customer service and tell me a time when youve worked as as a team (stuff like that) If you pass the telephone interview (they tell you on on the phone) you will then wait a few days for another call to tell you an assessment date (again at skys own convinience, so be prepared to be available whenever) assesment day normally at a hotel not too far from your home for me Liverpool it was Warrington holiday inn, woolston grange. Assesment day included an external assessor and 2 fairly local team engineers and the assesor who did not work for sky he was just a contractor who sky hire for job interviews he had never picked up a tool in his life so he or she will be looking for strength based candidates and someone who is good on the day regardless of how you will perform on the job! So be outgoing, be confident and basically stand out but in a professional manner. The day took 3.5 hours roughly and consisted of a online intro to the sky role (which you can just youtube yourself) then moving tables out of the way to look at how you move furniture, then we Had to build a Meccano set with random pieces and no details of what to build and how to build in our groups (there was only 2 of us) so we split up back to back facing away from each other and relay the instructions to the other candidate' so he can build what i built from nothing then vice versa i built his set by him telling me the instructions, Then we compared. Then we had to do a job schedule excercise puttin your days jobs in order from a-h with hazards and other issues like texts from customers so rearrange as needed, you need to use time scales and dont forget to include your lunch hour allocation on this task(which is critical to the assessor) and the text from FRED at the bottom of the sheet asking for help!!!Then role play to the assessor in another room about were about you would install satellite dish on the given housing diagram (which you have 15 mins to look at plan before hand before you actually do the role play) then by jotting down hazards of the property(which may affect your task installing the dish and wiring.In the role play the assessor acting as the customer will ask awkward questions like but i dont want the dish in that location why cant it be in this place and you need to be quick thinking for this as its just like speaking to a customer (so again be confident people) .Then after this task you will need to tick off 10 stength based questions why you like helping others tick either thats me or thats a bit like me or not very much like me but then again in anothe room the assessor will go over everything you have ticked and question why you ticked it so if the one of the questions is for example 'why do you like helping others?' Dont tick its a bit like me, because he will ask ok then so whats you makes you believe its only a bit like you so theres two sides to each answer to explain when he asks. If at the end you are offered a position, you will have to go a do medical with a nurse who told me you have to do give a urine sample to test for glucose which is weird as you already tell then beforehand any medical conditions! So it will be a drug test more like so if youve been to Amsterdam and smoked legally or smoke just like people like to drink alcohol on the weekends, then youll have to detox for the interview as they test for THC aswell as other drugs. Be confident, theyre not bothered about your practical skills even if your a fully qualified electrician! Be confident and prep your strength based questions and stand out but in a good way also try to look for job schedule assesments online and practice!!!