Smartly.io

Pros

The culture at Smartly.io is unmatched in terms of transparency, continuous feedback, and personal growth. If you are a go-getter and want to see your contributions make an impact while at the same time not be pushed until you burn out at work, Smartly.io is really worth considering working at.

When I joined half a year ago, the company was experiencing a growth spurt in terms of head-count, but the very humane (humanist?) culture continues to be intact and spreading to new hires. This is not by chance but by design.

I remember very clearly once when someone made an anonymous comment at a global kick-off meeting that was quite offensive towards an individual. It is against our company values to hide behind anonymity and not give feedback directly when it is due. So when it happened, someone from the leadership team immediately spoke out about it, firmly suggesting that if "you cannot give such feedback to the person directly, maybe you should work somewhere else". That was the moment I realised that this company is different. Good workplace culture is truly a priority here.

Apart from culture, work is varied and there is quite a lot of autonomy when it comes to selecting (and suggesting and leading) projects, especially for a role like Service Operations. We hold one another accountable in a supportive way and own up to mistakes openly, and we all share learnings (via "#knowledgeshare" in our internal communications software) so that we as a team/company don't repeat them again.

The twice-a-year company-wide offsite is a thing I look forward to because I'd be able to meet new Smartlies, catch up with existing colleagues, and most importantly, be able to have a say in what the company's focus should be in the next half of the year. This gives me the feeling like I'm able to contribute in a meaningful way to the company's growth.

Advice to Management

- Keep ensuring that employees can tell that you put company culture and values as a top priority as we scale. You're already doing an incredible job and I hope that it continues this way.
- Continue to keep the hiring standard high so that we can continue to work with smart, hardworking, and kind people.