South Western Ambulance Service Overview

Work Here? Claim your Free Employer Profile
  • www.swast.nhs.uk
  • Chippenham, United Kingdom
  • Unknown
  • 2013
  • Government
  • Healthcare Services & Hospitals
  • Unknown / Non-Applicable

CompetitorsUnknown

South Western Ambulance Service NHS Foundation Trust (SWASFT) works to provide ambulance services to the people of the south-west of England in a way that is supportive of the NHS Constitution and upholds best practice.

The latest conversations about Healthcare

Join the conversation on

Healthcare

40.1K Members 

Ask candid career questions

Chat with the community.

-1 - https://www.fishbowlapp.com/bowl/medicine-2/posts?cf=gd&utm_medium=Glassdoor&utm_source=glassdoor.co.uk&utm_campaign=Overview&utm_content=Industry-content-integrated-Overview&utm_term=South Western Ambulance Service~763480
Join the conversation on

South Western Ambulance Service Reviews

3.3
58%
Recommend to a Friend
39%
Approve of CEO
5.0
Current Employee

"SWAST"

Jun 9, 2022 - Paramedic
Recommends
Neutral Outlook
Approves of CEO

Pros

Patient care and staff welfare

Cons

Better incentives for staff, recognition of longer service, 25 yrs, 30 yrs etc

Advice to Management

NA
See All 52 Reviews

Diversity & Inclusion at South Western Ambulance Service

3.7
(29 reviews)

Diversity & Inclusion FAQs

All answers shown come directly from South Western Ambulance Service Reviews and are not edited or altered.

Does there seem to be diversity at South Western Ambulance Service?

...The management are disappointing at best, mismanaged and bullying culture exists and is a large reason for the high turnover...Read More

Read 4 more responses

South Western Ambulance Service Photos

+ Add Photo
South Western Ambulance Service photo of: MISSING VALUESouth Western Ambulance Service photo of: MISSING VALUE

South Western Ambulance Service Interviews

Experience
Positive67%
Negative33%
Getting an Interview
Applied online100%
Difficulty
3.0
Average
HardAverageEasy

  1. 999 Emergency Call Handler Interview

    Anonymous Employee in Bristol, England
    No Offer
    Negative Experience
    Average Interview
    Application

    I applied online. The process took 2 months. I interviewed at South Western Ambulance Service (Bristol, England) in Sep 2017

    Interview

    You can tell a lot about an organisation from its recruitment process and this was a wholly negative, disorganised experience with poor communications throughout.

    * Shortlisted candidates were invited to call a number to arrange to go in and listen to some incoming 999 calls as part of the interview preparation process. Great idea and very worthwhile, but unfortunately the phone was never answered and no-one actioned messages left on the voicemail. One of the managers apologised for this at the interview but it's not really good enough considering another manager had promised to sort out the issue two weeks earlier when this problem was raised at the open day. This system clearly had not been properly thought through.
    * Candidates were asked to attend an open evening before the interview. This was a useful and interesting event. Although not compulsory, clearly attendance was expected from anyone who wanted their application to be taken seriously.
    * The interview invitation letter asked candidates to report to reception at the Bristol operations centre. However, there is no staffed reception in the building and no-one was present to greet candidates, which seemed a bit inconsiderate and thoughtless.
    * The interview started very late, so there was a fair bit of waiting around, which unnecessarily added to pre-interview pressure.
    * Candidates were asked to perform a 'listening assessment' at the start of the interview. This seemed rather hurried, presumably because the interview schedule was running so late.
    * The recruiting managers conducting the interview were both pleasant and encouraging.
    * During the interview it became clear that the position initially only guaranteed 'relief shifts' which means a variable shift pattern planned six weeks in advance. This is despite the fact that candidates were told in the open day and also by the HR department that many different shift patterns were available (the strong implication being that successful candidates could choose a pattern that best suited them from the outset). SWAST would be much better off being upfront with this information as variable shifts make planning childcare a bit of a nightmare. Certainly, I would have withdrawn earlier in the process if SWAST had made this rather important fact clear.
    * Despite promising that all candidates would be told of their success or failure in the process within an agreed timescale, SWAST failed to inform me of the outcome of the interview putting me in the uncomfortable and embarrassing position of having to chase them for confirmation after about two weeks.

    Despite one or two plus points, all in all this was a really disappointing process that has left me with a negative view of an organisation that I previously held in high regard. It seemed like the whole process was inadequately resourced and poorly managed. This isn't 'sour grapes' because I was unsuccessful, I'm posting this feedback because I think it's important for people to go in with their eyes open before applying for a job and understand how they might be treated.
    Interview

    Competency-based interview questions.

    1 Answers

See All 3 interviews

South Western Ambulance Service Awards & Accolades

Let us know if we're missing any workplace or industry recognition

Popular Careers with South Western Ambulance Service Job Seekers

JobsSalariesInterviews

South Western Ambulance Service FAQ

(19 Questions)

All answers shown come directly from South Western Ambulance Service Reviews and are not edited or altered.

See questions about:

Does South Western Ambulance Service offer unlimited holiday?

...Frequent abuse from callers, exposure to horrible things and when it is busy you are made to feel like you're letting the team down if you need to take time off after a bad call....

July 25, 2021

Read more

See 3 more answers

Work at South Western Ambulance Service? Share Your Experiences

or