Working at Southwest Airlines

Southwest Airlines Overview

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Websitewww.southwest.com

HeadquartersDallas, TX (US)

Size10000+ employees

Founded 1967

Type Company - Public (LUV)

Industry Airline

Revenue $10+ billion (USD) per year

Competitors Unknown

In our 47th year of service, we continue to stand apart from other air carriers with exemplary Customer Service delivered by more than 56,000 Employees to more than 150 million Customers annually. We started with just three cities, and by the end of 2016, we serve over ... Read more

Mission: The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.

Southwest Airlines Reviews

4.3

StarStarStarStarStar

Rating TrendsRating Trends

Recommend to a friend

Approve of CEO

Gary C. Kelly

1,078 Ratings

19 Oct 2018
"As good as its reputation"
StarStarStarStarStar
Work/Life Balance
Culture & Values
Career Opportunities
Comp & Benefits
Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook
Approves of CEO
I have been working at Southwest Airlines full-time
Pros
Growth opportunities
long and short term comp
generous PTO
great culture
Cons
i have a tough commute
Southwest Airlines 2018-10-19 09:15 PDT

See All 1,765 Reviews

Southwest Airlines Photos

Southwest Airlines photo of: Without a Heart, it's just a machine.

Southwest Airlines photo of: Take your Career to new heights

Southwest Airlines photo of: Not just a Career, a cause

Southwest Airlines photo of: Rooting for Team Southwest

Southwest Airlines photo of: Technology Command Center and some great Employees

Southwest Airlines photo of: Halloween Celebrations

See All PhotosSee All

Southwest Airlines Interviews

Experience 1,028 Ratings

Experience

Positive

81%

Neutral

11%

Negative

Getting an Interview 1,056 Interview Reviews

Getting an Interview

Applied Online

82%

Recruiter

Employee Referral

In Person

Other

Campus Recruiting

Recruitment Agency

Difficulty 1,028 Ratings

2.6

Average

Difficulty

Hard

Average

Easy

6 Mar 2018

Agent Interview
Anonymous Interview Candidate
No Offer
Neutral Experience
Easy Interview
Application
I applied online. I interviewed at Southwest Airlines.
Interview
Great process, interview went great. 2nd interview over the phone went great as well. Wanted me to fly to Dallas by the end of the week for in person interview at my own expense.
Interview Questions
How long have you worked in customer service 1 Answer
Southwest Airlines 2018-03-06 16:01 PST

See All 1,056 Interviews

Company Updates

You may have heard some of the awesome and quirky things about working at Southwest. Here are a few of our favorites.
—30+ days ago
Eight Straight! Eight Years as a Best Place to Work
"Where do you work?" Many of our Employees have shared with us that they love answering this question, because their response is typically met with something along the lines of, "Oh, really? I love Southwest!" That's why honors like being named to Glassdoor's Best Places to Work list for the eight...
57 Likes
We're among the 10 top-rated workplaces for millennials!
—30+ days ago
The 10 best places to work, according to millennials
Few generations have been analyzed, scrutinized and critiqued as much as the millennial generation. One characteristic of this generation that makes up 35 percent of the U.S. workforce is that they have high standards for the places they work - but these standards may be misunderstood.
7 Likes

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Southwest Airlines Awards & Accolades

+ Add Awards

Best Places to Work, Glassdoor, 2017
World’s Most Admired Companies, Fortune, 2018

2017
Best Places to Work, Glassdoor, 2017
2018
World’s Most Admired Companies, Fortune, 2018
Top Rated Workplaces: Best of the Best (#2), Indeed, 2018
Best Employers for Women, Forbes, 2018
2016
Best Places to Work, Glassdoor, 2016
2016 Fortune World's Most Admired Companies, FORTUNE, 2016
Best Companies for Leaders, Chief Executive Magazine, 2016
Forbes 2016 America's Best Employers, Forbes, 2016
2017
Top Military Friendly Employers, Military Friendly, 2017
2016
Top Military Friendly Employers, Military Friendly, 2016
2015
Top Military Friendly Employer, Military Friendly, 2015
2014
Top Military Friendly Employers, Military Friendly, 2014
2013
Top Military Friendly Employers, Military Friendly, 2013
2012
Top Military Friendly Employers, Military Friendly, 2012
2011
Top Military Friendly Employers, Military Friendly, 2011
2010
Top Military Friendly Employers, Military Friendly, 2010
2016
Most Valuable Employers (MVE) for Military, CivilianJobs.com, 2016
Best of the Best - Top Veteran-Friendly Companies, U.S. Veterans Magazine, 2016
2017
Fortune's World's Most Admired Companies, Fortune, 2017
Most Valuable Employer (MVE) for Military, RecruitMilitary, 2017
Best Places to Work, Indeed's, 2017
The Candidate Experience (CandE) Award, The Talent Board, 2017
Best Places to Work, Disability Equality Index (DEI), 2017
Extraordinary Employer Support Award, Employer Support of the Guard and Reserve (ESGR), 2017
The 250 Most Effectively Managed U.S. Companies, The Wall Street Journal, 2017
2018
Top-Rated Workplaces by Millennials, Indeed, 2018
Best Place to Work for Disability Inclusion, Disability Equality Index (DEI), 2018
Military Friendly Employer, Military Friendly, 2018
America's Best Employers for New Graduates, Forbes, 2018
Top 25 Employers in the East Bay, San Francisco Business Times, 2018
Forbes Global 2000: World's Best Employers, Forbes, 2018
Candidate Experience Award, The Talent Board, 2018
2014
World's Most Admired Companies, Fortune, 2014
2011
Employees’ Choice - 50 Best Places to Work(# 2), Glassdoor, 2011
2010
Employees’ Choice - 50 Best Places to Work, Glassdoor, 2010
2009
World’s Most Admired Companies, Fortune, 2009
50 Most Innovative Companies, BusinessWeek, 2009
America's Top Companies, Forbes, 2009
Barron's 500, Barron's, 2009
Top Entry Level Employers, CollegeGrad, 2009
2008
World’s Most Admired Companies, Fortune, 2008
Best Companies for Leaders, Chief Executive Magazine, 2008
Best Companies for Leaders(#7), Chief Executive.net, 2008
Best Employers for Latinos to Work for, Latinos for Hire, 2008
2007
The Corporate 100, Hispanic Magazine, 2007
2011
World’s Most Admired Companies(#4), Fortune, 2011
2012
Employees’ Choice - 50 Best Places to Work, Glassdoor, 2012
2013
Employees' Choice -50 Best Places to work, Glassdoor, 2013
2014
Glassdoor’s Employees’ Choice Award - Top 50 Large Companies, Glassdoor, 2014
2015
Best Places to Work, Glassdoor, 2015

Work at Southwest Airlines? Share Your Experiences

Southwest Airlines

Southwest Airlines

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"As good as its reputation"

Experience 1,028 Ratings

Getting an Interview 1,056 Interview Reviews

Difficulty 1,028 Ratings

Difficulty

Agent Interview

Work at Southwest Airlines? Share Your Experiences