StepChange Debt Charity Overview

  • www.stepchange.org
  • Leeds, United Kingdom
  • 1001 to 5000 Employees
  • 1993
  • Non-profit Organisation
  • Grant-Making Foundations
  • Unknown / Non-Applicable

StepChange Debt Charity is the UK's leading debt charity, giving completely free and impartial advice to around 635,000 people a year. Problem debt causes untold distress to individuals, but the damage goes much further – ruining homes and affecting whole communities. However ...
Mission: We want to create a society free from problem debt. Problem debt isn’t just an issue for individuals. It damages families and communities, and leads to wider social costs in excess of £8 billion each year. By assisting people in debt, getting them back on their feet, and ...

Company Updates

May 4, 2021
KEY NOT FOUND: company-updates.categories.company-news
After 7 years of campaigning, Breathing Space launches today! For those eligible it could pause enforcement action, interest and fees while they seek advice. Find out more about the scheme:
Shared image - Breathing Space. Debt Respite Scheme Advice. StepChange
Breathing Space. Debt Respite Scheme Advice. StepChange
www.stepchange.org
March 26, 2021
KEY NOT FOUND: company-updates.categories.culture
In the current uncertain economic climate, awareness of free and impartial debt advice matters more than ever. This week is Debt Awareness Week and we've been working hard to raise awareness of free debt advice and encourage people to take the first step to seek support with their debts. Find out more about Debt Awareness Week 2021:
Shared image - Debt Awareness Week 2021. StepChange
Debt Awareness Week 2021. StepChange
www.stepchange.org

StepChange Debt Charity Reviews

3.0
50%
Recommend to a Friend
56%
Approve of CEO
Phil Andrew
Phil Andrew
111 Ratings
Featured Review
5.0
Current Employee, less than 1 year

"A great organisation which has transformed during COVID"

Nov 11, 2020 - N/A in Leeds, England, England
Recommends
Positive Outlook
Approves of CEO

Pros

A clear ethos, a passion for doing the right thing for colleagues and clients, senior leaders who are committed and colleagues who really take pride in what they do

Cons

There is a lot to do, to continue to transform and provide a service which is digital and innovative

Advice to Management

Keep up the superb work you've done in the pandemic and continue to engage with colleagues at all levels across the organisation
See All 291 Reviews

Diversity & Inclusion at StepChange Debt Charity

3.4
(58 reviews)

Diversity & Inclusion FAQs

All answers shown come directly from StepChange Debt Charity Reviews and are not edited or altered.

Does there seem to be diversity at StepChange Debt Charity?

...The HR department are beyond hopeless, I practically begged them for help with homophobic bullying and harassment that I experienced in a back office role and they would not intervene, so there is no chance that they're going to be able to stand up to a bullying clique of managers....Read More

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StepChange Debt Charity Photos

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StepChange Debt Charity Interviews

Experience
Positive49%
Negative38%
Neutral13%
Getting an Interview
Applied online88%
Employee Referral5%
In Person5%
Difficulty
2.8
Average
HardAverageEasy

  1. Featured Interview

    Data Verifier Interview

    Anonymous Employee in Birmingham, England, England
    No Offer
    Positive Experience
    Easy Interview
    Application

    I applied online. The process took 2 weeks. I interviewed at StepChange Debt Charity (Birmingham, England, England) in Oct 2020

    Interview

    Applied for the data verifier position in Birmingham and received a telephone interview confirmation email a couple of days later. The telephone interview was a casual conversation revolving around my CV, discussing the job role in depth, and answering work related questions. Interview lasted around 25 minutes.

    Telephone interview questions:
    Are you currently employed or furloughed?
    What have I been doing during my time off employment?
    Do you have any holidays booked soon?
    Any criminal convictions?
    Why do you want to work for us?
    What do you know about the job role?
    What do you know about the company?
    Tell me about a time you were able to handle a repetitive workload?
    Tell me about a time you used your attention to detail?

    If the recruiter is impressed with your overall experience she will let you know that she will move you onto the next stage of the process which will be a face to face interview with two managers/team leaders. The interview will be done from home and you have to use Microsoft Teams to do the interview. The video interview will last an hour and a half (90 minutes but could be less) and it will be with two team leaders (one asks you questions and the other makes notes). After the 30 minute interview, you will have the Maths test and attention to detail test. These will last about 30 minutes.

    Virtual face to face interview – Lasts 90 minutes
    First part – Interview
    You need to have Microsoft Teams to do a video interview with the team leaders
    1 interviewer (who is also a team leader) will ask you questions and the other team leader will make notes.
    Video interview lasts 30 minutes and then that interviewer will leave.

    Second part – Maths test and attention to detail test
    Once the interviewer leaves, the other team leader will place the question sheet on the screen for you to see and will give you half an hour to complete both activities.
    Due to covid, you need to print out the two documents which you will need to refer to when answering all the questions. So make sure you have them!
    Make sure you have a pen and paper to jot down your calculations and answers because once the 30 minutes is finished, the team leader will tell you to give her the answers and she will type them on the question paper.
    Once the test is done, you finish and then she will let you know that you will receive the outcome within 5 working days).

    It was a very simply process from applying to the last stage of the interview.
    Interview

    What do you know about the company?

    Answer Question

See All 47 interviews

StepChange Debt Charity Awards & Accolades

  • Debt Advice Provider of the Year - Breathing Space CampaignCredit Awards2019
  • Gold Trusted Service AwardFeefo2019
  • Best PartnershipThe Institute of Money Advisers Money Advice Awards2018
  • Vulnerable Customer Support Initiative Award – Non-creditorThe Credit Collections and Customer Service Awards2016
  • Gold Trusted Service AwardFeefo2018

Popular Careers with StepChange Debt Charity Job Seekers

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StepChange Debt Charity FAQ

(40 Questions)

All answers shown come directly from StepChange Debt Charity Reviews and are not edited or altered.

See questions about:

Does StepChange Debt Charity offer vision insurance?

...Free drinks, decent pay, great people, lot of training....

December 11, 2019

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