Best Places to Interview: 2017 (#20)
Serving Britain's shoppers a little better every day
Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them.
That's why we've chosen 'Serving Britain's shoppers a little better every day' as our new core purpose. As a business, serving customers is at the heart of everything we do – from colleagues in our stores to those of us in supporting roles.
In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.
No one tries harder for customers
Understanding people – customers, colleagues, communities – and what matters to them, and then trying to make those things better, is at the heart of Tesco. It's about listening to people and talking to them using all the tools at our disposal – from Clubcard data to social media – and then acting by changing and innovating to meet their needs.
We treat people how they want to be treated
We know that looking after our colleagues in a culture of trust and respect is essential to the success of Tesco. Where colleagues feel recognised and rewarded for the work they do together, where they have the opportunity to get on and where they are supported in their development as they move through their careers in the business – they in turn try their hardest for customers.
Every little help makes a big difference
Every little help makes a big difference – it’s the value we live by to ensure we serve our customers, colleagues and their communities a little better every day. It really captures how, when we add up all the small things we do, Tesco can make a big difference to the issues customers, colleagues, communities and wider society care about.
It covers the little things we do every day as well as linking these things together to contribute to the bigger global initiatives in which we are involved. It helps us take the right actions to restore trust and transparency in our business.
Since we first introduced our Tesco Values more than a decade ago, they have become a vital part of our culture – and an essential underpinning of our growth and success. They ensure that every person at Tesco understands what is important – about how we work together as a team and how customers are at the centre of what we do. They are universal values, which have helped guide our people as Tesco has grown into new markets and new countries.
Our colleagues serve our customers and distribute our products every day. It really matters that we give them the greatest possible support to do their work and develop as individuals. We want all our colleagues to be proud of what they achieve and feel supported to put customers first in everything they do.
good for students
can be expected to work every holiday
I applied online. The process took 2 weeks. I interviewed at Tesco.
The process involved a group interview where a range of situational questions were asked. We were then taken onto the shop floor for 20 minutes for a work sample and given an understanding of what our job would involve.