Working at The Co-operative Bank |

The Co-operative Bank Overview

Manchester, England
1001 to 5000 employees
Company - Private
Banks & Building Societies
£500 million to £1 billion (GBP) per year
The co-operative values on which our Pioneers built the bank over 145 years ago still stand today. They are more than the foundations of the bank, they are what connect us together – colleagues, customers, the businesses who bank with us, charities we support and the ... Read more

Mission: We’re committed to leading the way on ethical, environmental and community matters. In fact, we were established specifically to serve the interests of our customers, colleagues and communities. That’s why today, we’re more focused than ever on ... Read more

Company Updates

  • We're delighted our Capability & Innovation Fund Pool B bid was successful. Visit our website, where our CEO Andrew Bester sets out our exciting investment plans to improve our services and support SMEs, your customers and the communities you serve:

    £15M in BCR Funding Awarded to The Co-Operative Bank | The Co-operative Bank | The Co-operative Bank

    14 May 2019 The Co-operative Bank has been awarded £15m by Banking Competition Remedies (BCR) following its successful application for funding from Pool B of the Capability and Innovation Fund as part of the RBS alternative remedies package.

  • There's only one week left until our IT & Change Talent Event at The Federation, Manchester. It's a free event starting from 6pm to 8pm - no registration required. We're looking forward to seeing you there! More details:

    #ForPeopleWithPurpose #IT #Transformation #Technology #Digital #Recruitment #Careers #Jobs

    Are you an IT or Change professional with ambitions greater than your current role? | The Co-operative Bank

    Are you an IT or Change professional with ambitions greater than your current role? We're looking for 'people with purpose' to join us. Exciting times lie ahead. We're looking for people like you, to join us and help deliver our transformation.

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The Co-operative Bank – Why Work For Us?

We are the bank for people with purpose

Our bank was born from the co-operative movement over 145 years ago. Where others saw obstacles, we saw opportunity; a chance to make what worked for one, work for all.

A purpose built on co-operative values

These co-operative values are still important to us today; they are more than the foundations of the bank, they are what bring us together – colleagues, customers, the businesses who bank with us, the charities we support and the issues we stand for.

We are a community of people that get involved rather than stand on the side-lines. We are the colleagues that are committed to helping our customers. We are the co-operatives, credit unions, charities and small businesses who have proven that our combined strength can build both a stronger economy and society. We are the customer views shaping our ethical policy – steering our choices in who we provide banking to. We are the bank that believes in the power of “we”.

We go the extra mile when it comes to giving a fair chance to all and sharing opportunity with everyone. We just think it’s the right thing to do. And that’s why we’re 100% focused on creating an inclusive and diverse environment where all our colleagues are supported to reach their full potential. This means promoting a working culture that engages the talents, beliefs, backgrounds, capabilities and ways of working of all our unique individuals. And building a sense of belonging in which people genuinely feel valued and respected.

Through our inclusion and diversity strategy, policies and strong colleague communication, we actively work towards achieving this. Our membership of external diversity advisory bodies (such as Inclusive Employers and Stonewall) and our enthusiastic colleague inclusion networks, Elevate, Proud Together and Access, also help to further develop our commitment to inclusion.                                   

Our people are helping us to lead the inclusion and diversity charge. This is what they have to say:

We’ve achieved a lot over the past couple of years... 

Here are some of the highlights:

  • Refreshed our diversity data capture throughout our recruitment processes and in our annual colleague engagement survey, allowing us to have a true picture of the demographics of our colleagues and  focus on how we can increase diversity across our business
  • Worked with our diversity networks and Inclusive Employers to introduce an interactive mandatory Inclusion and Diversity elearning module, incorporating unconscious bias  
  • One of the first Banks to sign up to the HM Treasury Women in Finance Charter with a clear commitment to increase the number of women in senior roles by 2020. Making strong progress currently through a number of initatives
  • Refreshed our parental, maternity and adoption policies and toolkits and launched a parental workshops programme to further support colleagues and leaders
  • Continued to support our flourishing colleague network groups - Proud Together (LGBT) and Elevate (women’s career development)
  • Launched a third inclusion network this year, Access, to support those with disabilities, long-term health conditions, mental health conditions and caring responsibilities
  • Continued to be a Disability Confident employer (level 2)
  • Strengthened our relationship with the Social Mobility Foundation by hosting work experience and ‘taster days’ for SMFc students as well as taking part in the e-mentoring programme
  • Implemented a career confidence programme for 300 colleagues across our Bank, aimed at women but open to all. Business acumen and mentoring included as part of the programme
  • Relaunched our recruitment policy and toolkit to attract more candidates from a diverse background
  • Rolled out a wellbeing programme across the Bank

Find out more about:

Our colleague inclusion networks
Our commitment to HMT Women in Finance
Our work around social mobility

Community Work

Our co-operative values are what connects us all together – colleagues, customers, businesses who bank with us, the charities we support and the issues we choose to stand up for. We are people that get stuck in rather than stand on the sidelines, so volunteering is an integral part of our culture – and it’s why every colleague is given two paid working days a year to volunteer to help good causes that are close to their heart.

Community case studies

Find out more about some of the projects our people have been busy working on over the past few years.

Centrepoint Sleep Out

Homelessness is hard, devastating, dangerous, and isolating. And it affects around 150,000 young people across the UK each year. It’s a big reason for our ongoing partnership with Centrepoint, the UK’s leading youth homelessness charity. They support young people aged 16 to 25 who are homeless or at risk of becoming homeless, by providing them with accommodation, access to health services, life skills training and a route to employment.

In 2017 and 2018 we sponsored Centrepoint’sManchester Sleep Out, which saw hundreds of people swap their beds for sleeping bags to raise funds to tackle youth homelessness, including almost 200 of our colleagues. These are fantastic events that mix entertainment, live music, and an opportunity to hear inspiring stories from young people who have received help from Centrepoint. Our main mission however, was to raise money through braving the cold and, while these events don’t aim to replicate the experience of being homeless, they do give participants a taste of what it can be like to sleep rough.

Our colleague Chloe Stafford took part in the event and shared her experience: “Trying to sleep on the cold, damp, hard floor, with nothing but a sleeping bag was tough, and a real eye-opener to the realities of homelessness.”

Sleeping Out is often described as a humbling experience by our fundraisers. But at the end of it, they know they are lucky enough to be going home to a warm and comfy bed. A luxury that too many young people across UK don’t have. These events highlight the amazing work Centrepoint does to support young, vulnerable people, and show how important it is to carry on raising awareness and money to tackle youth homelessness.

We’re so proud of our colleagues for taking part in Sleep Out and many other fundraising events to raise funds to tackle youth homelessness. Together with our customers and colleagues we have now raised over £1 million for Centrepoint. These vital funds are being used to support the Centrepoint Helpline, a national service for young people who are worried about their housing situation, and to support around 2,000 homeless young people in Greater Manchester every year.

We’re big thinkers with big ambitions at The Co‑operative Bank – and we’re investing heavily in the projects and people who’ll make our technology the best it can be. That means plenty of scope to innovate as we strengthen the IT infrastructure that underpins every aspect of our Bank.

Our customers and colleagues deserve the best. That’s where our specialist IT professionals make a difference. They’re developing and delivering a huge portfolio of projects that are crucial to the future success of our business. It’s their job to safeguard our service, protect it from threats and provide innovative solutions that will overhaul the way we take care of our customers. In the past, we’ve won awards for our online banking service. This is your chance to help us recapture that glory. Grow your IT skills. And be part of an exciting new generation of a bank that’s committed to values and ethics – and doing the right thing, every single day. 

What's New:

Are you an IT or Change professional with ambitions greater than your current role? We’re looking for ‘people with purpose’ to join us

Exciting times lie ahead. We’re looking for 100+ new permanent people to join the IT & Change function and help deliver our technology and digital transformation.

Come and meet with us to find out more about the opportunities we have and what it’s like to work for the Co‑operative Bank

Click here to view our open positions 

Remi Jeffers

Customer Services Team Leader                    

Team Leaders are given the chance to become ‘champions’ in an area that interests them and have time set aside from our ‘day job’ to do the best we can. For me, it’s charity. Most of my time as a champion goes to a local food bank. It’s incredibly rewarding and I want us to help in any way we can – from organising who’s going that week to pack parcels and organise stock rooms, to supporting a sanitary drive for young girls. That really hit home, as it’s something most women take for granted. Some people have financial difficulties, so we help with that too – which is a great opportunity to use our skills. 

Everyone at The Co‑operative Bank gets two days off a year for charity, so we make the most of it! It helps you make a bigger impact on the local area. It makes me feel good that my employer lets us do that and it’s amazing knowing we can make a real difference.

The Co-operative Bank Reviews

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The Co-operative Bank CEO Andrew Bester
Andrew Bester
9 Ratings
  • Featured Review

    "Flexible and dedicated to employees"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Acquisition Coordinator in Manchester, England
    Current Employee - Acquisition Coordinator in Manchester, England
    Approves of CEO

    I have been working at The Co-operative Bank full-time (Less than a year)


    Refreshing to work within such a dedicated team and positive working environment. It is obvious from the outset that everyone feels valued for their work and opinions. Everyone is really passionate about the Co Op Bank's values which is really nice to see. From day one I have been given great exposure to different areas of the business and I was surprised by the number of internal opportunities available to existing employees. The flexible working policy is fantastic. It means that I can work around my family without compromising on my work or time at home. Who says you can't have both!


    None encountered as of yet

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The Co-operative Bank Photos

The Co-operative Bank photo of: Reception at Manchester HQ
The Co-operative Bank photo of: Northern Power Women Awards 2019
The Co-operative Bank photo of: Commended Co-operative Bank sponsored Agent of Change Award
The Co-operative Bank photo of: Winner of Co-operative Bank sponsored Agent of Change Award
The Co-operative Bank photo of: Andrew presents at Northern Power Women Awards 2019
The Co-operative Bank photo of: Women's career network event for International Women's Day 2019
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The Co-operative Bank Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Statistician Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at The Co-operative Bank.


    Emailed potential manager/ boss CV, covering letter and a piece of coding obtained from statistical software. Invited to face-to-face interview with two employees of Co-op bank where I had to answer a number of competency- based questions.

    Interview Questions

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The Co-operative Bank Awards & Accolades

  • Branch Network of the Year, Consumer Moneyfacts Awards, 2018
  • Best Service from a Business Bank, Business Moneyfacts Awards, 2018
  • Best Charity Banking Provider, Business Moneyfacts Awards, 2018
  • Best Charity Banking Provider, Business Moneyfacts Awards, 2017
  • Best Service from a Business Bank, Business Moneyfacts Awards, 2017
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