Working at Trailfinders | Glassdoor.co.uk

Trailfinders Overview

London, England
1001 to 5000 employees
1970
Company - Private
Travel Agencies
Unknown / Non-Applicable
Experts in tailormaking itineraries worldwide, Trailfinders offers unbeatable value and exceptional service.

Trailfinders was founded in 1970 by former SAS officer Mike Gooley with a staff of four. The company remains privately owned but today has a staff of ... Read more

Mission: Our aim is to always exceed the expectations of our clients, staff and suppliers.


Glassdoor Awards

Top CEOs: 2019 (#11)

Company Updates

  • We may not have as many stamps in our passports this year as we would have liked but don't let it stop you planning! We are busy booking our clients' trips for 2021 as well as educational travel for our consultants; watch this space for photos from Botwana, Peru, Cuba, Japan, Borneo, Madagascar, Egypt and Iceland.... just for starters!

  • Our 39th travel centre opened its doors in Solihull this week at 83 High Street. Even in these challenging times TF continues to expand; stop by and say hello to Alice and her team.

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Trailfinders – Why Work With Us?


Experts in tailormaking itineraries worldwide, Trailfinders offers unbeatable value and exceptional service.

Trailfinders was founded in 1970 by former SAS officer Mike Gooley with a staff of four. The company remains privately owned but today has a staff of over 1000 and has made travel arrangements for over 15 million clients.

32 travel centres are staffed by the most expert travel consultants in the industry. On hand 7 days a week we are located throughout the UK and Ireland.

With a worldwide reputation, we have the widest range of flights, tours, hotels, cruises, car & motorhome hire across the globe. From budget to luxury our prices are amongst the lowest you will find anywhere.

As the pioneers of tailormade travel we believe there's no substitute for one-on-one, bespoke service. Our travel consultants have between them travelled to over 96% of the world's countries. As a result the service and advice they offer is second to none.

We aim to always exceed the expectations of our clients,
staff and suppliers.

At Trailfinders our aim is

To exceed the expectations of our clients, colleagues and suppliers.

Trailfinders' unrivalled reputation for offering an efficient and friendly service to our clients is attributed entirely to the knowledge, enthusiasm and commitment of our staff.

You would be working for an award winning company, continually recognised by readers of The Guardian & Observer, WHICH?, The Times & Sunday Times, The Telegraph and the Cruise Industry in their annual awards.

We look for well travelled, confident people who are keen to develop a career in sales whilst maintaining a strong focus on client relationships. In return we offer a friendly working environment as well as brilliant travel opportunities and one of the industry's best remuneration packages.

At Trailfinders we sincerely believe that our greatest asset is our staff.

Yes we have high expectations of our staff but we also genuinely reward excellence. 
In return for your hard work we offer our Travel Consultants…

  • The most competitive salary in the industry; after two years’ service we would expect Worldwide Consultants to be earning in excess of £33,000 including an uncapped incentive scheme.

  • The best induction training in the industry as well as supportive and comprehensive ongoing coaching and development.

  • Performance related promotions and real career advancement opportunities based on a policy of internal promotion for all specialist and senior sales positions and internal recruitment for many of our head office roles in London.

  • Excellent worldwide travel opportunities including a dedicated Staff Travel Team on hand to assist with your holiday bookings, a generous leave allowance (up to 40 days per year), the opportunity for sales staff to take a period of sabbatical leave and educational trips: this year 50% of Consultants will take part in an educational trip.

  • Annual trip and awards ceremony for our top performers.

  • A friendly and professional environment working with like-minded people who love travel.

  • Great socialising opportunities including supplier functions, team nights out and subsidised departmental Christmas and summer parties.

  • Daily lunch provided on the premises.

  • Corporate Clothing provided to each member of sales and frontline support staff.

  • Contributory pension scheme.

  • Eye-care vouchers.

  • Interest free season ticket loan on public transport.

At Trailfinders we sincerely believe that our greatest asset is our staff.

To maintain our unrivalled and award winning reputation we do have high standards and we need individuals
who have what it takes to exceed expectations.

To succeed at Trailfinders as a Travel Consultant you will have:

  • A confident approach to building rapport and forging exceptional client relationships.

  • Ideally successful experience of working in a target based sales role; otherwise the drive to succeed in an environment designed to reward excellence with proven persuasive and influencing skills and a results orientated nature.

  • A strong worldwide geographical awareness as well as extensive and recent first hand travel experience, with particular preference for travel in Australia & New Zealand, America & Canada or Asia. A sound geographical knowledge of Europe only is required for our specialist Europe Department in Kensington.

  • Previous experience of working in a busy, pressurized office environment, competent PC and keyboard skills with the ability to effectively and quickly manage multiple software applications simultaneously.

  • A good standard of education, ideally to degree level, and the ability to multi task and quickly interpret a large volume of complex information whilst communicating effectively with clients over the phone and face to face.

  • Strong organisational and time management skills, a close attention to detail and the ability to thrive in a corporate working environment.

Winning Service!

We have just been awarded 'Best Travel Brand 2019' by the consumer group Which?.  

We have also been named Best Tour Operator by readers of The Times Newspaper Group and voted Most Trusted Travel Brand at The Guardian & Observer Travel Awards. 

Trailfinders Reviews

  • Featured Review

    "A company that cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Travel Consultant in City of London, England
    Current Employee - Senior Travel Consultant in City of London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time (More than 3 years)

    Pros

    I have been in the travel industry for over 15 years and Trailfinders are, by far, the best employer within this sector. Apart from the excellent pay, free lunches, travel opportunities and resources, the company has really shone for me on a personal note. During the corona pandemic they fully supported my need to be furloughed to shield my Mother who I live with and is high risk. I am returning to work on Monday from home, and once again this has been managed quickly and without any hesitation. I really recommend Trailfinders as an employer, I feel valued, supported and respected. If you are passionate about travel and a hard worker I really don't think you could work for better.

    Cons

    You will be required to work weekends and bank holidays, however these are distributed fairly and Travel is an industry which always has an element of unsociable hours.

See All 235 Reviews

Trailfinders Photos

Trailfinders photo of: A recent educational group heading to Thailand with a cheeky stop in Helsinki on the way.
Trailfinders photo of: Staff relaxing after at the end of the day during an education to Western Australia
Trailfinders photo of: Group shot in Kensington from our recent photo shoot
Trailfinders photo of: Taking a well deserved rest after a gruelling day inspecting hotels in the Seychelles
Trailfinders photo of: The Worldwide team practise their downward dog during a spot of yoga
Trailfinders photo of: Relaxing on a houseboat in the Kerala Backwaters on an India Educational trip
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Trailfinders Interviews

Experience

Experience
62%
22%
16%

Getting an Interview

Getting an Interview
96%
2%
2%

Difficulty

3.3
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Travel Consultant Interview

    Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Trailfinders (Dublin, Co. Dublin (Ireland)) in January 2019.

    Interview

    Although a fairly long and thorough process, the recruiter was very pleasant and easy to communicate with. The company's values and working expectations are clearly set from the beginning of the interview process. A great emphasis is given on the support provided to the consultants during their training and first months in the centres.

    4 steps interview:
    1. online application form
    2. online assessment which takes 15 minutes
    3. telephone interview
    4. formal interview at travel centre (3 hours long)

    Interview Questions

    • Tell me about yourself/ Why should we hire you for the role?
      What qualities and skills do you think are necessary for the role?
      Why did you choose Trailfinders?
      What are your career goals?
      What do you need in a job?
      How do you tackle a complicated task?   Answer Question
See All 51 Interviews

Trailfinders Awards & Accolades

  • Best Travel Brand 2019, Which?, 2019
  • Best Tour Operator, The Time, The Sunday Times & The Sunday Times Travel Magazine Awards, 2019
  • Best Travel Agency, Silver Travel Advisor Awards, 2019
  • The Big Operator, National Geographic Traveler, 2019
  • High Street Travel Agency of the Year, CLIA Cruise Excellence Awards, 2018
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Work at Trailfinders? Share Your Experiences

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