Working at Trailfinders | Glassdoor.co.uk

Trailfinders Overview

London, England
1001 to 5000 employees
1970
Company - Private
Travel Agency
Unknown / Non-Applicable
Experts in tailormaking itineraries worldwide, Trailfinders offers unbeatable value and exceptional service.

Trailfinders was founded in 1970 by former SAS officer Mike Gooley with a staff of four. The company remains privately owned but today has a staff of ... Read more

Mission: Our aim is to always exceed the expectations of our clients, staff and suppliers.

Company Updates

  • Christine, a Travel Consultant from our Manchester Travel Centre and her mum shared a unique encounter with an elephant from Thailand at Elephant Hills Tented Camp.

  • Send us your amazing travel photos for the chance to win a luxurious seven night holiday in the Maldives for two including flights, transfers and half board or a three night Lisbon city break.

    All you need to do is upload your image to our website by 30 April for a chance to win this fantastic holiday. Ts and Cs apply.

    http://glassdoor.com/slink.htm?key=vMX3L

    Travel Photography Competition | Trailfinders

    Photo Competition Prize. The prize is a 7 night holiday to the Maldives for two people, consisting of 7 nights' accommodation at Velassaru Maldives including half board and speedboat transfers and return economy class flights from London Heathrow, Birmingham, Manchester, Edinburgh or Cardiff with Qatar Airways.

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Trailfinders – Why Work For Us?


Experts in tailormaking itineraries worldwide, Trailfinders offers unbeatable value and exceptional service.

Trailfinders was founded in 1970 by former SAS officer Mike Gooley with a staff of four. The company remains privately owned but today has a staff of over 1000 and has made travel arrangements for over 15 million clients.

32 travel centres are staffed by the most expert travel consultants in the industry. On hand 7 days a week we are located throughout the UK and Ireland.

With a worldwide reputation, we have the widest range of flights, tours, hotels, cruises, car & motorhome hire across the globe. From budget to luxury our prices are amongst the lowest you will find anywhere.

As the pioneers of tailormade travel we believe there's no substitute for one-on-one, bespoke service. Our travel consultants have between them travelled to over 96% of the world's countries. As a result the service and advice they offer is second to none.

We aim to always exceed the expectations of our clients,
staff and suppliers.

At Trailfinders our aim is

To exceed the expectations of our clients, colleagues and suppliers.

Trailfinders' unrivalled reputation for offering an efficient and friendly service to our clients is attributed entirely to the knowledge, enthusiasm and commitment of our staff.

You would be working for an award winning company, continually recognised by readers of The Guardian & Observer, WHICH?, The Times & Sunday Times, The Telegraph and the Cruise Industry in their annual awards.

We look for well travelled, confident people who are keen to develop a career in sales whilst maintaining a strong focus on client relationships. In return we offer a friendly working environment as well as brilliant travel opportunities and one of the industry's best remuneration packages.

At Trailfinders we sincerely believe that our greatest asset is our staff.

Yes we have high expectations of our staff but we also genuinely reward excellence. 
In return for your hard work we offer our Travel Consultants…

  • The most competitive salary in the industry; after two years’ service we would expect Worldwide Consultants to be earning in excess of £33,000 including an uncapped incentive scheme.

  • The best induction training in the industry as well as supportive and comprehensive ongoing coaching and development.

  • Performance related promotions and real career advancement opportunities based on a policy of internal promotion for all specialist and senior sales positions and internal recruitment for many of our head office roles in London.

  • Excellent worldwide travel opportunities including a dedicated Staff Travel Team on hand to assist with your holiday bookings, a generous leave allowance (up to 40 days per year), the opportunity for sales staff to take a period of sabbatical leave and educational trips: this year 50% of Consultants will take part in an educational trip.

  • Annual trip and awards ceremony for our top performers.

  • A friendly and professional environment working with like-minded people who love travel.

  • Great socialising opportunities including supplier functions, team nights out and subsidised departmental Christmas and summer parties.

  • Daily lunch provided on the premises.

  • Corporate Clothing provided to each member of sales and frontline support staff.

  • Contributory pension scheme.

  • Eye-care vouchers.

  • Interest free season ticket loan on public transport.

At Trailfinders we sincerely believe that our greatest asset is our staff.

To maintain our unrivalled and award winning reputation we do have high standards and we need individuals
who have what it takes to exceed expectations.

To succeed at Trailfinders as a Travel Consultant you will have:

  • A confident approach to building rapport and forging exceptional client relationships.

  • Ideally successful experience of working in a target based sales role; otherwise the drive to succeed in an environment designed to reward excellence with proven persuasive and influencing skills and a results orientated nature.

  • A strong worldwide geographical awareness as well as extensive and recent first hand travel experience, with particular preference for travel in Australia & New Zealand, America & Canada or Asia. A sound geographical knowledge of Europe only is required for our specialist Europe Department in Kensington.

  • Previous experience of working in a busy, pressurized office environment, competent PC and keyboard skills with the ability to effectively and quickly manage multiple software applications simultaneously.

  • A good standard of education, ideally to degree level, and the ability to multi task and quickly interpret a large volume of complex information whilst communicating effectively with clients over the phone and face to face.

  • Strong organisational and time management skills, a close attention to detail and the ability to thrive in a corporate working environment.

Trailfinders Reviews

4.4
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Trailfinders CEO Toby Kelly
Toby Kelly
35 Ratings
  • Featured Review

    Helpful (1)

    "A Great Company To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Team Leader in Bath, England
    Current Employee - Sales Team Leader in Bath, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time (More than 10 years)

    Pros

    Trailfinders is a great company to work for, and one of the standout employers in the travel industry. The salary is substantial (especially with bonuses factored in), the opportunity to travel excellent, and you get to work with a great bunch of like minded people. They only promote from within so the potential for promotion and advancement is high. The atmosphere amongst staff is top notch, and there are plenty of opportunities to travel whilst working here. I've worked for Trailfinders for more than ten years, and genuinely look forward to going to work each day. No one day is the same, and I've had plenty of opportunities to try new roles and work in different locations over the years. Trailfinders invests heavily in its staff, and with a great training programme and local support network there's no reason not to succeed in a career here.

    Cons

    The hours can be long, and sometimes unsociable, but hey that's retail for you. The directors have recently made big improvements to flexibility in the working roster following feedback from staff, and I can think of very few downsides to working for this great company.

See All 179 Reviews

Trailfinders Photos

Trailfinders photo of: A recent educational group heading to Thailand with a cheeky stop in Helsinki on the way.
Trailfinders photo of: Staff relaxing after at the end of the day during an education to Western Australia 2018
Trailfinders photo of: Group shot in Kensington from our recent photo shoot
Trailfinders photo of: Taking a well deserved rest after a gruelling day inspecting hotels in the Seychelles
Trailfinders photo of: The Worldwide team practise their downward dog during a spot of yoga
Trailfinders photo of: Relaxing on a houseboat in the Kerala Backwaters on the 2017 India Educational trip
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Trailfinders Interviews

Experience

Experience
57%
20%
23%

Getting an Interview

Getting an Interview
94%
3%
3%

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (1)  

    Travel Consultant Interview

    Anonymous Employee in Oxford, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Trailfinders (Oxford, England) in November 2017.

    Interview

    Started with a telephone interview, then progressed to a psychometric test stage, then the final stage is an in person interview and finally a geography/ maths test.
    At the telephone and psychometric stages you only progress if your results are satisfactory.

    Interview Questions

    • Why Trailfinders?
      Name a time when you paid close attention to detail.   Answer Question
See All 35 Interviews

Trailfinders Awards & Accolades

  • Best Tour Operator, The Times, The Sunday Times and The Sunday Times Travel Magazine, 2018
  • Best Tour Operator, The Times, Sunday Times & Sunday Times Travel Magazine, 2017
  • Best Travel Company, National Geographic Traveler, 2017
  • Most Trusted Travel Brand, The Guardian, 2016
  • Top High Street Agency, Celebrity Cruises, 2018
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Work at Trailfinders? Share Your Experiences

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