Working at Ulster Bank | Glassdoor.co.uk

Ulster Bank Overview

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Belfast, Northern Ireland
5001 to 10000 employees
1836
Subsidiary or Business Segment
Banks & Building Societies
£1 to £2 billion (GBP) per year
Competitors

Unknown

Ulster Bank is a bank for all of Ireland. Serving retail and commercial clients in both Northern Ireland and the Republic of Ireland, Ulster Bank offers personal and small business banking products such as savings and checking accounts, as well as loans, mortgages, credit cards ... Read more

Mission: Our key focus is putting our customers’ interests at the heart of everything we do.

Ulster Bank Reviews

  • "Good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Officer in Belfast, Northern Ireland
    Former Employee - Customer Service Officer in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ulster Bank full-time (More than 10 years)

    Pros

    Attractive Salary good holidays variety in work

    Cons

    Monitored on how much you sell

See All 125 Reviews

Ulster Bank Photos

Ulster Bank photo of: Ulster Bank Headquarters, Dublin
Ulster Bank photo of: Ulster Bank, Donegall Square East, Belfast
Ulster Bank photo of: Office
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Ulster Bank Interviews

Experience

Experience
69%
12%
19%

Getting an Interview

Getting an Interview
58%
12%
12%
12
6

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Belfast, Northern Ireland
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Ulster Bank (Belfast, Northern Ireland) in September 2019.

    Interview

    1 hour and 15 minutes, competency questions, just a bit about yourself, your educational background, precious job roles, and then you get told to wait in the waiting area for 10-15 mins while they tally up your points, and if you’re successful at this point they invite you in for a telephone role play, basically they call you from another line and you’re given a sheet with an of customers bank statement and you have to go through that with the customer over the phone, be empathetic and also offer as many alternatives as possible.

    Interview Questions

    • Why do you want to work for UB?
      When did you give excellent customer service?
      Name a time when you had to work to a dead line?
      Tell us about a time you had a co-worker you didn’t necessarily get along with and how did you solve this problem?   Answer Question
See All 17 Interviews

Ulster Bank Awards & Accolades

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Ulster Bank
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