Working at Vanquis Bank | Glassdoor.co.uk

Vanquis Bank Overview

London, England
1001 to 5000 employees
2003
Company - Private
Investment Banking & Asset Management
Unknown / Non-Applicable
Vanquis helps people who are excluded by mainstream banks take control of their financial situation. Whether they’re new to credit or need a hand rebuilding their credit file to manage life better, we make sure our services are straightforward and suitable for them to ... Read more

Mission: Our purpose is to help put people on a path to a better everyday life, by offering credit to those who really need it and struggle to access it from mainstream banks.

It's the reason we all come to work. It unifies us a business and ... Read more

Company Updates

  • We recently passed 20,000 reviews on Trustpilot and we’re super proud of our ‘Excellent’ rating 🙌 We thank all Vanquis customers who have taken the time to share their feedback, and all Vanquis colleagues for providing them with brilliant products and services to make it happen! 🌟🌟🌟🌟🌟

  • How has it been over a week already since the Moneyfacts Consumer Awards?! We were super proud to have WON the ‘Credit Card App of the Year’ award and be highly commended for the ‘Credit Builder Card Provider of the Year’ 🏆

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Vanquis Bank – Why Work With Us?


Together we make work mean more

When you’re part of Vanquis – whether you walk through the door tomorrow, or you’ve been with us since the start – we’re committed to giving you the chance, challenge and support to succeed.

Our people are full of stories of success. From school-leavers to graduates, people progress from front-line roles to managerial and leadership positions. Others find new paths and fulfilling roles they’ve never even thought of. We help them do so.

For those with the right stuff, Vanquis is a real platform for progress. Grasp the opportunity.

Technology is what keeps us energised and ahead of the game in the credit market. It plays a pivotal role across all aspects of the business. From the cutting-edge products and services we offer to our customers and in the tools we offer our colleagues to make life at work easier and more enjoyable.

Meet our recent intake of Operation Leadership graduates who joined us in September 2018. Here they share their first impressions of their time on the scheme.

In 2019 we look forward to welcoming our first cohort of graduates on the Commerical Programme - updates to follow!

Data, analytics and insight is at the heart of what drives Vanquis. Our customers generate hundreds of millions of data points each month. Within each data point lies information that when understood and connected with other pieces of information allows incredible insight to be gathered that we can use to better support our customers and drive commercial value for our shareholders.

A world-class analytics business focuses on people. Transforming the traditional model of “need to know” when it comes to sharing data and replacing it with a “know to need” model. It helps and encourages employees at all levels of the organisation to think about what data and decisions are needed to make fact-based decisions, and how to take things to the next level. It makes sure there are systems in place that reward curiosity, improved analysis skills, and re-thought business processes.

Senior Marketing Analyst, Patrick shares his experience in the Analyst Community at Vanquis:

Our customers are at the heart of everything we do. That’s why it makes sense to focus as clearly as possible on our customers - and how to best meet their needs, responsibly, ethically, and fairly. Our customer contact teams are the experts in doing just that.

Vanquis Bank Reviews

  • Featured Review

    Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Centre Agent in Chatham, England
    Current Employee - Contact Centre Agent in Chatham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanquis Bank full-time

    Pros

    The business reacted really well to coronavirus and got most of us working from home really quickly without any negatives on our customers.

    Good benefits and holiday was recently increased too which is good.

    Cons

    Can be really busy and quite challenging when it's busy.

See All 151 Reviews

Vanquis Bank Photos

Vanquis Bank photo of: The entrance to Bradford
Vanquis Bank photo of: The views from our London Breakout Room
Vanquis Bank photo of: Our home in the North
Vanquis Bank photo of: Our London Office - 28th floor up!
Vanquis Bank photo of: Our Chatham office - Pembroke Court
Vanquis Bank photo of: Our Chatham office - Compass South
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Vanquis Bank Interviews

Experience

Experience
46%
19%
35%

Getting an Interview

Getting an Interview
62%
21%
17%

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    IT Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Vanquis Bank.

    Interview

    HR meeting was usual questions and they gave Vanquis a great first impression and where helpful in answering my questions. . Hiring manager interview complete opposite. Did not smile once. More like an interrogation than a chat. Quite rude and abrupt. 3 weeks later I still have had no feedback - I could not work for a manger of that ilk anyhow, which is a shame as the company seemed a positive chioice.

    Interview Questions

    • usual HR questions. Hiring manager did not seem to know my CV or refer to it at all.   Answer Question
See All 26 Interviews

Vanquis Bank Awards & Accolades

  • Best Long Term Fixed Rate Bond Provider, Savings Champion Awards, 2018
  • Credit Builder Credit Card Provider of the Year, Moneyfacts Consumer Awards, 2018
  • Credit Builder Credit Card Provider of the Year, Moneyfacts Consumer Awards, 2017
  • Best Long Term Fixed Rate Bond Provider, Savings Champion Awards, 2017
  • Credit Builder Credit Card Provider of the Year, Moneyfacts Consumer Awards, 2016
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Work at Vanquis Bank? Share Your Experiences

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