Working at Virgin Money |

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Virgin Money Overview

Newcastle upon Tyne, England
1001 to 5000 employees
Company - Public
£500 million to £1 billion (GBP) per year
Small changes can add up to make a big difference. Especially when it comes to your money. In our quest to make things better, we never stop looking at how every bit of banking works.

We know there are lots of things we can change, however small &ndash ... Read more

Mission: We believe a bank should be about more than just money – there’s a bigger role for us to play. That’s why you’ll hear a lot about our ambition to build a bank that makes everyone better off.

Company Updates

  • Whether you are in our boardroom, the office floor or the games arcade, you will often hear the questions "Is this EBO?" Take a look at how our company ethos helps us steer Virgin Money in the right direction.

    Everyone's Better Off at Virgin Money - My Virgin Money

    You may have noticed in some of our articles we have been mentioning our company ethos of making "Everyone Better Off" or "EBO" for short. Making everyone better off is what we at Virgin Money aim to achieve - every one of us, every day in the work we do.

  • Our People Director, Matt Elliott, recently attended the launch of the Delivering Diversity report. In this article we share that report and our own BAME diversity journey at Virgin Money.

    Delivering Diversity - My Virgin Money

    We are proud to have contributed to and be part of the Delivering Diversity Report which was launched yesterday at the Houses of Parliament. Published jointly by the Chartered Management Institute (CMI) and the British Academy of Management (BAM). The report finds that businesses need to apply the lessons from recent progress on gender diversity, including ...

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Virgin Money – Why Work For Us?

Changing banking for the better

We’re a new kind of bank. We believe that managing money doesn’t need to be complicated. So we offer a wide range of straightforward financial products that are easy to understand, set up and manage. These include savings, mortgages, credit cards, current accounts, investments, pensions and insurance.

We put our customers at the heart of everything we do. Traditional branches have made way for stores where customers can come in for a coffee, take a comfy seat and have a chat to sort out their money matters, quickly and easily. There’s no fuss and no hard sell. Just great value products and excellent service.

And now we’ve taken this experience even further by introducing Virgin Money Lounges to Edinburgh, Glasgow, London, Manchester and Norwich - with more Lounges in more cities planned for the future.

Virgin Money Lounges are welcoming places where our customers and their guests can relax, and local communities can meet. While our customers use our ATMS, free Wi-Fi, make use of our iMacs or iPads or simply relax with newspapers and magazines, they’re offered complimentary tea, coffee, soft drinks and snacks. There are even kids' play areas, and toilets with baby changing facilities.

See for yourself by watching our Lounge film. And you’ll see that this is no ordinary bank to work for, either.


Changing banking is a huge ambition, but one which we believe we have the passion to achieve.

‘Everyone’s Better Off’ isn’t a slogan. It’s something we aspire to achieve every day in the work we do. After all, we all share the responsibility to have a positive impact on people, inside and outside the company. We encourage an environment where people can be their true self at work.

You’ll see us doing the important things you’d expect of a bank, but you’ll also see us doing things other banks don’t. And looking at things in ways that other banks won’t. Because we have a bigger idea behind our business - a different ambition.

How are we making Virgin Money different?

  • By genuinely caring about our customers and their money, not rushing in to sell to them.
  • By putting customer service ahead of cost-cutting, and people ahead of account numbers.
  • By creating straightforward, no-nonsense products with the reassurance that there’s no sting in the tail.
  • By making a fair profit, not an excessive one.
  • By using our expertise with money to do some good in the world.

Wonderful things can happen when brilliant people come together.

So come to Virgin Money. Come and work your Brilliant. And while you’re creating experiences that mean more for our customers and communities, we’ll be the enterprising, fun and innovative workplace that brings out the absolute best in you.


Picking the best

We want to give you every chance to show us how brilliant you are when you apply, so here are a few pointers to help you through our recruitment process.

When you apply

When you apply for a job, relax and take your time.

Be honest too. We want to hear about your past experience to learn about what you’ve accomplished, so that we can celebrate that.

Before your interview

Know your stuff. And ours too.

Take some time to go over your CV and think of specific examples that will show us just how brilliant you are.

Make sure that you’ve had a good look around this website so you know what we do, and why we do it. Check out our website to get a greater understanding of everything we do.

Practice makes perfect. Although there isn’t a set format for our interviews, there are some questions you should take some time to think about before coming along to meet us, or even before you make the decision to apply. You could also ask a friend to help you practice.

They can ask you questions like: Why do you want to work for Virgin Money? Why do you want this job in particular? Why should we hire you? What’s the best thing you’ve ever done, and why?

On the day

First impressions really count. You don’t need to buy a new outfit for your interview, but remember we work in a professional environment.

Be on time. Double check that you know where you’re going and what time you need to be there. Then you can give yourself plenty of time so you’re not all flustered before you even get through the door.

Ask us some questions. Your interview’s not an interrogation, it’s a conversation. We want to get to know you. And we hope you’re just as interested in us. So think about what else you’d like to know about the job or the team you’d be joining.

Most of all, don’t worry. Just be yourself, and be honest. And take a breath before you answer, so that you can think before you speak. (Oh, and don’t forget to turn your mobile off too.)

Good luck!

Virgin Money Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Jayne-Anne Gadhia
44 Ratings
  • "Generally good role"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Wolverhampton, England
    Former Employee - Customer Assistant in Wolverhampton, England
    Positive Outlook
    Approves of CEO

    I worked at Virgin Money full-time (More than 3 years)


    Good benefits, pay reviews and bonus- depending on performance. Small teams which means good relationships with team. Nice modern offices, with good IT and in house systems. Nice face to face environment with customers


    Little opportunity to progress as due to a small team there a limited amount of roles to be taken unless you willing to travel. There is travel required where you have to cover other areas of the business at short notice

    Advice to Management


See All 80 Reviews

Virgin Money Photos

Virgin Money photo of: Haymarket Lounge
Virgin Money photo of: Sir Richard Branson pays the office a visit
Virgin Money photo of: EBO Hall of Fame
Virgin Money photo of: Edinburgh Office
Virgin Money photo of: The Street
Virgin Money photo of: Reception area
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Virgin Money Interviews



Getting an Interview

Getting an Interview





    Customer Service Assistant Interview

    Anonymous Interview Candidate in Guildford, England
    No Offer
    Neutral Experience
    Average Interview


    I applied through an employee referral. The process took a week. I interviewed at Virgin Money (Guildford, England) in March 2017.


    Start with a telephone interview, get asked some basic questions so they can find out more about you. Then they ask what do you know about the company and why do you want to work for them and what your career goal is. If they like what you say they invite you to an in-store interview. I applied for a London store but my interview was at the Guildford store.
    The interview starts with an introduction video and then moves onto 3 different scenarios:
    A radio host interview
    Dealing with a celebrity
    Interview with a superhero

    After all this didn't hear back from them despite being told i would hear the following week. contacted them but got nothing from them.

    Interview Questions

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Virgin Money Awards & Accolades

  • Grass Roots Best Use of Customer Insight Award, The Institute of Customer Service, 2017
  • Best Credit Card Provider, British Bank Awards, 2017
  • Best Newcomer, British Bank Awards, 2017
  • Best Mortgage Lender, Mortgage Strategy Awards, 2017
  • Best Remortgage Lender, Your Mortgage Awards, 2016
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Work at Virgin Money? Share Your Experiences

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