Working at Virgin Trains |

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Virgin Trains Overview

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Birmingham, England
1001 to 5000 employees
Company - Private
$100 to $500 million (USD) per year
Virgin Trains is the brand name of Virgin Rail Group (VRG), which is owned by Virgin Group (51%) and Stagecoach (49%). Virgin Group was rated #7 in LinkedIn's Top Companies list. Virgin Trains has operated the West Coast franchise for 20 years, serving key UK ... Read more

Mission: We want our customers to become loyal fans, by offering them amazing experiences as well as a journey.
We encourage our people to be delightfully surprising, using their natural curiosity to put the customer at the heart of everything.
We want to be amongst ... Read more

Virgin Trains Reviews

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Phil Whittingham
22 Ratings
  • "thumbs up"

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Virgin Trains full-time (Less than a year)


    great oportunities to progress within the company


    hours and shifts can be challenging

See All 51 Reviews

Virgin Trains Photos

Virgin Trains photo of: Virgin Trains at the UK Rail Industry Awards
Virgin Trains photo of: The Board Room, HQ Birmingham
Virgin Trains photo of: Kitchen facilities at HQ, Birmingham
Virgin Trains photo of: The reception area at HQ, Birmingham
Virgin Trains photo of: Our HQ Offices in Birmingham
Virgin Trains photo of: Some of the team collecting our Employee Engagement Awards
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Virgin Trains Interviews



Getting an Interview

Getting an Interview





    Customer Resolutions Team Leader Interview

    Anonymous Interview Candidate in Crewe, England
    No Offer
    Negative Experience
    Average Interview


    I applied online. The process took 4 weeks. I interviewed at Virgin Trains (Crewe, England) in March 2018.


    Applied on the 2/2/18 and had an email 2 weeks later informing me I had progressed to the video interview stage.

    30 seconds to answer 3 questions. Passed that then got requested to attend Virgin Trains Talent Centre in Crewe two weeks later for an assessment day and interview.
    Even though the job was based in Birmingham I understood the reasoning £36 pounds for travel later I arrived at 8.30am. Assesment was due to start at 9.30am however it was delayed by lateness until 10:15 (not the best start!) All teh candidates were genuinely lovely and from a range of backgrounds.

    First test was a group presentation to the assessors and hiring manager highlighting how Virgin trains behaviours were applied to the role you were applying for.
    After 20 minutes of prep and 10 minutes of presenting you were told to wait in t kitchen for your 'mini interview' unfortunately it was lunch time and employees filled the kitchen so we were left to stand the entire hour and a half and were given no lunch just tea and coffee. 2 hours later the mini interview begun. I will list questions separately but it was good very conversational and light no too intrusive but more of genuine interest to be honest.
    3pm came and myself and 2 other guys were taken into a room and told we were not going any further.
    Whilst I appreciate being told there and then that I hadnt progressed to the final part which was a role play, it took 7 hours to tell me that and a hour train to Crewe. In addition and as equally important the guys that didn't get the job found a correlation we were all between 20-25 and the people that got threw week 30+ whilst I do not think there was any kind of discrimination as that's a heavy term to use I did find this interesting as the hiring manager was around 50+ and clearly found common ground easier with the older candidates.

    Nevertheless Virgin trains seemed like a fantastic company to work for, I do think the process for Team Leader roles need to change as 7 hours to decide you are not the best fit due to whatever reason is frustrating

    Interview Questions

    • Can you describe a time you had to meet a deadline dealing with more than one task at a time?   Answer Question
See All 19 Interviews

Virgin Trains Awards & Accolades

  • Investors in People Accreditation (Gold Standard), Investors in People, 2015
  • Apprentice Development Scheme, UK Rail Industry Awards, 2015
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