Working at Virgin Trains | Glassdoor.co.uk

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

Virgin Trains Overview

Work here? Get a FREE Employer Account
Birmingham, England
1001 to 5000 employees
1997
Company - Private
Transportation & Logistics
$100 to $500 million (USD) per year
Unknown
Virgin Trains is the brand name of Virgin Rail Group (VRG), which is owned by Virgin Group (51%) and Stagecoach (49%). Virgin Group was rated #7 in LinkedIn's Top Companies list. Virgin Trains has operated the West Coast franchise for 20 years, serving key UK ... Read more

Mission: We want our customers to become loyal fans, by offering them amazing experiences as well as a journey.
We encourage our people to be delightfully surprising, using their natural curiosity to put the customer at the heart of everything.
We want to be amongst ... Read more

Virgin Trains Reviews

3.8
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Phil Whittingham
16 Ratings
  • Helpful (1)

    "csa"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Euston, England
    Current Employee - CSA in Euston, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Virgin Trains full-time (More than 10 years)

    Pros

    accountable authority to make decisions

    Cons

    impatience with deficiencies of staff

    Advice to Management

    put yourselves in the shoes of your staff

See All 37 Reviews

Virgin Trains Interviews

Experience

Experience
53%
7%
38%

Getting an Interview

Getting an Interview
83%
16%

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Onboard Interview

    Anonymous Employee in Euston, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Virgin Trains (Euston, England) in May 2017.

    Interview

    Team exercise, pitch presentation for 5 minutes and then finally they make a one to one interview. The team of recruiters were very friendly and helpful and make everyone feel at ease. There was so much great hospitality that they offered us snack and drinks free the whole day. The process started to finish from 10 am to 3pm. They allowed you to go for lunch in between sessions.

    Interview Questions

See All 13 Interviews

Virgin Trains Awards & Accolades

  • Investors in People Accreditation (Gold Standard), Investors in People, 2015
  • Apprentice Development Scheme, UK Rail Industry Awards, 2015
See More

Work at Virgin Trains? Share Your Experiences

Virgin Trains
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or