Working at Virgin Trains | Glassdoor.co.uk

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Virgin Trains Overview

Work here? Get a FREE Employer Account
Birmingham, England
1001 to 5000 employees
1997
Company - Private
Transportation & Logistics
£100 to £500 million (GBP) per year
Unknown
Virgin Trains is the brand name of Virgin Rail Group (VRG), which is owned by Virgin Group (51%) and Stagecoach (49%). Virgin Group was rated #7 in LinkedIn's Top Companies list. Virgin Trains has operated the West Coast franchise for 20 years, serving key UK ... Read more

Mission: We want our customers to become loyal fans, by offering them amazing experiences as well as a journey.
We encourage our people to be delightfully surprising, using their natural curiosity to put the customer at the heart of everything.
We want to be amongst ... Read more

Virgin Trains Reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Phil Whittingham
18 Ratings
  • "Life so Far!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Crewe, England
    Current Employee - CSA in Crewe, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Trains full-time (Less than a year)

    Pros

    Companies work ethic is based on customer interaction and quality of service. This is what matters to me, we both think the same way.
    Colleagues at all locations I have worked couldn't be more enjoyable or fun to work with.

    Cons

    None to speak of. To complain for complaining sake is not what I do. There's been nothing that has arisen that has not been resolved.

See All 41 Reviews

Virgin Trains Photos

Virgin Trains photo of: Virgin Trains at the UK Rail Industry Awards
Virgin Trains photo of: The Board Room, HQ Birmingham
Virgin Trains photo of: Kitchen facilities at HQ, Birmingham
Virgin Trains photo of: The reception area at HQ, Birmingham
Virgin Trains photo of: Our HQ Offices in Birmingham
Virgin Trains photo of: Some of the team collecting our Employee Engagement Awards
See All PhotosSee All

Virgin Trains Interviews

Experience

Experience
56%
6%
37%

Getting an Interview

Getting an Interview
86%
13%

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Customer Service Assistant Interview

    Anonymous Employee in Birmingham, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Virgin Trains (Birmingham, England) in July 2017.

    Interview

    Team building and then one-to-one interview. Process took around 4 hours. There were around 15 people at the interview for a part-time, pro rata contract and then for other applicants to enter into the Talent Bank.

    Interview Questions

    • Why did I want to work for Virgin?   1 Answer
See All 16 Interviews

Virgin Trains Awards & Accolades

  • Investors in People Accreditation (Gold Standard), Investors in People, 2015
  • Apprentice Development Scheme, UK Rail Industry Awards, 2015
See More

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