Mission: We want our customers to become loyal fans, by offering them amazing experiences as well as a journey.
We encourage our people to be delightfully surprising, using their natural curiosity to put the customer at the heart of everything.
We want to be amongst ...
there an amazing employer to work for
no cons there an amazing employer
Advice to Management
I applied online. The process took 2 weeks. I interviewed at Virgin Trains.
Applied online and was subsequently invited to their "Talent Academy" for a group interview morning. I noted at the time that the staff member I was in contact with was very slow to reply and never acknowledged my confirmation saying I would attend.
Wasn't sure what to expect so did a lot of research prior on the company, their ethics and their social media pages, etc. When I arrived there was about 6 people in total. The morning was split into three sections:
-A written test where you are given example tweets that customers might send and you have to reply as if you were in control of their social media account.
-A two on one interview following a regular format. They ask you to tell them about yourself, why you applied for the position, examples of when you have dealt with a customer well, etc. Reasonably informal but there are tough questions and you have to be well prepared and think on your feet.
-A group task following a similar format to the written test with tweets from customers, but this time everyone works on the sheet together. You have to work as a group to prioritise which tweets from customers you would reply to first, and how. There were about 5 staff watching the group and taking notes and they said it was to see our thought process and how we interacted with each other more than how we answered the tweets.
**Our group had a disagreement about one tweet so afterwards I asked the interviewers how they would have replied to it and none of them remembered what I was talking about. Which suggested to me they hadn't really been listening very closely.
At the end of all that they informed us out of nowhere that there was another group interview happening the following week (so prob 12 applicants overall) and they wouldn't get back to us until at least two weeks after that and that successful candidates wouldn't start until over a months time.
The interview day was easy enough but the group aspect is undoubtably intimidating. Especially in my case as it turned out two people in my group already worked in the Social Media Guru role at the company but were on temporary contracts so were re-applying.
Despite my interview going well I never heard back from them. I emailed a month after the interview asking them to send me a courtesy rejection email but they just ignored it. Pretty poor since they have a whole recruitment department and the audacity to call it a "Talent Academy". It was all a bit arrogant, and put me off ever applying to work in a role at Virgin again.
As I didn't get any feedback I can't tell what exactly what they were looking for but they seemed favour prior working experience in the field. It was a well-paying job and they were confident that it was a brilliant career move for applicants, so be prepared to demonstrate a working knowledge and fight for your spot. Interview morning wasn't very well organised and there was a lot of waiting around for things to happen. Took about 3 hours in total