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Voyage Care Overview

Lichfield, England
5001 to 10000 employees
1988
Company - Private
Healthcare
Unknown / Non-Applicable
Voyage Care provides person centred support for people who have complex needs, including learning disabilities, autism, physical disabilities, mental health needs and acquired brain injuries. We have 300 care homes across England, Scotland and Wales as well as a number of day ... Read more

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Voyage Care – Why Work For Us?


Voyage Care is a UK wide company with over 25 years’ experience of providing healthcare, social care and support to a range of vulnerable people. We have a proven track record and a national reputation for delivering innovative, high quality responsive and flexible services.

We are committed to developing positive lifestyles for people with disabilities and associated problems, including those who have complex behaviours and behaviours that challenge services.

We offer a range of support and care services within:
 

  • Community based environments (Supported Living and Outreach)
  • Care home environments (with or without nursing, including day care and respite services)

 
We work primarily with younger adults and adults who have complex needs, who may also have a primary diagnosis of one of the following:
 

  • Learning disability
  • Autistic spectrum disorder
  • Acquired brain injury
  • Huntingdon’s disease


Some of the people we support often have associated:

  • Physical disabilities
  • Underlying general health problems
  • Mental health issues
  • Behaviour’s that challenge services
  • Drug and/or alcohol misuse problems
  • Forensic histories, such as offending behaviour

Vision and Values

Our vision is to improve the quality of life for our:

  • Service users
  • Customers
  • Staff
  • Investors

Our mission is to deliver world class outcomes for people with disabilities in the highest quality residential homes by providing innovative flexible and individual support.

We realise this by:

  • Creating an energy framework that encourages staff to achieve their full potential
  • Consistent year on year improvements in quality outcomes
  • Sustained long term profit growth

Our five core values are:

  1. Passion for care, passion for business – We are intensely passionate about delivering personal outcomes for individuals. We place their safety, security and equality above all else. We are equally passionate about delivering sustained profit growth because that is how we prosper.
  2. Positive energy –We take great pride in delivering outstanding results. We consistently work to inspire each other. We are resilient and we never give up. We seek out bold new ideas and enthusiastically share them with our colleagues.
  3. Freedom to succeed – We are a mutually supportive team and we give each other the space and support to succeed. We are empowered to use our initiative and to make decisions close to our service users and customers, because that’s where we make the best decisions.
  4. Edge – We face up to reality. We trust and respect each other equally and we are not afraid to challenge. We fix our internal stresses and take tough decisions needed to achieve outstanding results.
  5. Thank you! – We search for every opportunity to celebrate great results and recognise the attitude, effort and insight required to improve quality of life.


OUR AIM AND OBJECTIVES

The overarching aim of our service provision is to provide high quality responsive and flexible support, care and/or treatment programmes that are designed to meet the assessed needs and personal aspirations of individuals’, regardless of the environment this is delivered in.

Our objective is to achieve positive outcomes by applying the least restrictive approach whilst maintaining and/or improving the individuals’ current abilities, and protecting their rights as ordinary citizens.

Quality and Compliance

We have our own internal quality and compliance tools that enable managers/operations managers and quality and compliance managers to audit the services by using the same tools to ensure quality is at the forefront of the service delivery.

Managers monitor the quality of the service provided by undertaking planned local auditing every business quarter in order to identify a quality score and generate an action plan for any identified requirements. All quarterly audits are then verified by the responsible Operations Manager. All services are audited annually by a Quality and Compliance Manager, who also provides advice and guidance to all services through the Quality and Compliance Duty Desk which is available during office hours.

Additional audits are conducted by our property and health and safety departments and operational teams. Operations managers visit all of the services they are responsible for regularly and are happy to discuss any issues or concerns that people who live at the service or staff may have.

Our annual service review process gives the people we support, their families and our staff a formal opportunity to offer their views on the service. 

All of our services are inspected by the appropriate regulatory bodies for England, Scotland and Wales. You can find details of recent CQC inspections on the website page for each of our services in England.

Care Quality Commission - England
Care Inspectorate -  Scotland
Care and Social Services Inspectorate Wales - Wales

Complaints

We have a full procedure for complaints as well as a whistleblowing policy entitled 'See Something, Say Something'. This has been communicated to all staff to ensure they are aware of what to do if they have concerns about anything that happens in any of our services.

Details for this policy are readily available to people we support, relatives and other visitors to the service. Contact details for 'See Something, Say Something' can be found on our website.


Benefits and Rewards

As a valued employee you will have access to a range of competitive Voyage Benefits including:

  • Childcare vouchers.

Tax savings on registered childcare.

  • Cycle to work scheme.

Salary sacrifice option to purchase a bike.

  • Retail rewards scheme.

Access to an exclusive site full of retail discounts vouchers and cash back deals to help with everyday purchases or when you feel like splashing out.

  • Pension scheme.

Voyage care enrol you and contribute to your pension in line with the auto enrolment rules.

  • Life assurance.

Two times your pay to your beneficiaries if you die in service.

  • V-Assure, 24/7 helpline.

All our employees have access to a free confidential helpline, available 24/7 to provide support through any of life’s issues or problems.

  • Long Service.

A reward scheme recognising your long service to Voyage.

 

We’re always looking to enhance our benefits packages. Offering our staff the best benefits is a priority!


Recognising and rewarding our outstanding employees is extremely important to us. Our annual Voyage Excellence Awards, is an evening devoted to recognising the achievements of our most dedicated employees.

Voyage staff, the people we support and their families have power to nominate any member of our staff for an award category and as a winner you can look forward to being recognised at an awards evening to remember!

Training & Development

At Voyage we offer a variety of rewarding careers to suit a range of skill sets, and because we’re a national company the perfect role could be closer than you think.

 

It is important that the people we support at Voyage receive the very best service from our staff. Voyage has a National Learning and Development Centre from where training and qualifications for the organisation are co-ordinated. This approach ensures we’re able to provide our staff with effective, consistent and standardised training. All support staff receive initial mandatory training once confirmed into post, to develop the fundamental skills needed for the role and over time you will be encouraged to take advantage of opportunities to further develop your care skills.

 

We aim to encourage all our employees to develop within their roles by taking advantage of training and development opportunities. Our National Learning and Development Centre can support you to undertake formal education, gaining recognised qualifications that will increase your chances of progressing within the company and help you to provide a better service to the people we support.  

 

You’ll find Voyage is a tremendously rewarding place to work, whether you are working directly to provide support to people in our services, helping to train employees in delivering a first class service or working to recruit new people to our job vacancies.

 

Check out are latest job vacancies today and start your journey to a rewarding career with great opportunities for progression. 

Voyage Care Reviews

3.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Voyage Care Chief Executive Officer Andrew Cannon
Andrew Cannon
42 Ratings
  • Featured Review

    Helpful (4)

    "Voyage Care - a fantastic company to work for.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Peripatetic Manager in Southampton, England
    Current Employee - Peripatetic Manager in Southampton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Voyage Care full-time (More than a year)

    Pros

    I would highly recommend working for Voyage Care, having worked for the company for a year as of Jan 2017, I can honestly say accepting my position with Voyage was the best decision I have made in my career.
    The Senior Management team are supportive, listen to your opinions, and treat staff members with dignity and respect, and have time to say a 'thank you' when warranted which means you feel valued as part of the team.
    The company also offers numerous bonus schemes to employees, along with opportunities for career development. There is a real sense of working together as a team heading in the same direction, in all roles I have encountered within Voyage Care, communications within the company are circulated well so that all teams are kept up to date with what is happening within the company.
    Voyage Care offers a wide range of facilities and activities for the people we support, meaning that you can go home with a sense of achievement from seeing someone smile from having a fun filled day.

    Cons

    I have not found any cons for working with Voyage Care

    Advice to Management

    To continue into the future with your current values ......
    growing as a company

See All 97 Reviews

Voyage Care Interviews

Experience

Experience
53%
38%
7%

Getting an Interview

Getting an Interview
38%
23%
15%
7
7
7

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1.  

    Support Worker Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Voyage Care (London, England) in May 2017.

    Interview

    After the interview I was offered the job and I've accepted, very relaxed attitude, friendly, really enjoyed my interview
    I have been ask to come back to have a show around as they were having back to back interviews.
    All documents were copied on the same day to speed up the CRB For my contract and start date.

    Interview Questions

See All 13 Interviews

Voyage Care Awards & Accolades

  • Specialist Care Provider of the Year, The Health Investor Awards, 2016

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