I have been working at Webhelp full-time (Less than a year)
This is genuinely one of the best places you could hope to be employed. The atmosphere created by staff at all levels is fantastic. Constant training is provided to keep all staff up to date with all the latest policies, procedures and systems. There are lots of fun days and events provided by the embassador team and management on a regular basis. My own personal experience has been great. When I first joined the company, it was made clear that career advancement opportunities were available for the correct candidates and for people who show and genuine interest in progression. This was proven to me when I was able to quickly progress from an agent, to a seconded Team Leader position which has recently been made permanent. I cannot thank this company enough for the faith it has shown and the opportunities it has provided me, and I will continue to do my role to the best of my ability and become an even better manager as my career continues.
There are no cons to this company at all, if you want to work hard and prove your worth, you will be rewarded for it.
Advice to Management
Continue to promote career opportunities to people within the company. Happy staff are hard working staff who will go that extra mile to show their appreciation.
I applied through a recruiter. The process took 3+ months. I interviewed at Webhelp (Sheffield, England) in November 2017.
Terrible. I had to keep chasing the feedback. Interviewers who are senior management plus the client (who was at the interview) were arrogant, full of themselves and thought they were the bees knees. No wonder your attrition is high. The client kept on going on about how hard the job was, that the managers worked 17 hour shifts including through the evening. What- for a very poor salary that is between 28k to 35k? I’m all for hard work but where is the work/life balance? The client vodafone person interviewing at the last stage was bullish. The man interviewing with him was a senior manager, who was patronising. Kept saying this is the hardest environment you’ll ever work in. I almost said to him “how do you know as you’ve only ever worked at webhelp”. Appalled by the whole process. They still have not come back to me with my feedback- the recruitment stage started 4 mths ago. Salary is poor for the egos you’ll have to work with at Management level. They haven’t got a clue what they are doing when recruiting. The senior management need to sit down, work out a real clear process that is measurable, and then fulfil your promises, treat candidates with respect and give feedback. I’ve had senior management experience of over 20 years and I was embarrassed to be interviewed by such amateurs. You have such a wonderful brand name-don’t ruin it by your poor recruitment process which left me very deflated and relieved that I was not working for your company. If this is how you treat potential candidates I dread to think how your staff are treated. Such a shame as there are good candidates out there but you have no idea how to recognise them through your process.