Working at Webhelp | Glassdoor.co.uk

Webhelp Overview

Paris (France)
10000+ employees
2000
Company - Private
Staffing & Outsourcing
£500 million to £1 billion (GBP) per year
We are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands.

We embrace technology, our people make the difference. That’s how we enrich customer ... Read more

Company Updates

  • Which new markets are growing under COVID-19, and how can quality CX help them thrive? Read on to to find out more - https://www.webhelp.com/en-gb/news-insights/blog/which-new-markets-are-growing-under-covid-19-and-how-can-quality-cx-help-them-thrive/

  • Everything is possible if you have the drive, determination and resilience - hear from our Global Account Manager Jay Fell about his career journey at Webhelp - https://www.webhelp.com/en-gb/news-insights/blog/236018/

See AllSee All

Webhelp – Why Work With Us?


 

We are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands.

We thrive on making a difference in the lives of people and businesses. At Webhelp, we bring together passionate, fun-loving people and give them the freedom and tools they need to look after our clients’ customers as if they were their own.

Every Webhelper brings humanity and empathy to their work. For our clients that makes a tangible and valuable difference to their brands and their businesses.

Webhelp is a great place to grow

We grow, and so do our clients, because we are creative, agile thinkers who strive to enjoy every day at work. We don’t rest until we find a better, smarter, more human way. Our clients live at the heart of everything we do, and people matter to us above all.

Integrity

We treat others as we like to be treated. Whether we are dealing with our clients or with each other, we do things in a fair and positive way.

Commitment

We keep our word and deliver on the commitments and promises we make to each other, to our client and their customers.

Unity

We go further, faster together. Teamwork is vital to us. It’s how we achieve our big goals, and make everyday tasks easier and more enjoyable.

Recognition

We give each other the recognition we deserve. From board director to customer advisor, we all make a vital contribution to our collective success.

WoW

We believe in the power of ‘wow’. We go the extra mile to help each other, our clients and their customers. ‘Wow’ sets us apart and makes Webhelp an amazing place to work.

As a people-first company, we make sure every Webhelper feels happy, valued and recognised. Being a people-first company is based on our strong belief that when you put people first, everything comes alive. Making sure that in each moment shared, from employer to employee, from colleague to colleague, from customer to advisor, we focus on the human in front of us to create a real connection.

Creating a best in class working environment not only in terms of ergonomics, but especially also in terms of valuing each of our individual contributions is key.

Webhelp is a people first company, a business built on real, unique people who listen, understand, learn and bring their emotional intelligence to the table every day.

Here is what our Webhelpers at our sites across the UK have to say about life in our contact centres.

Glasgow

Dearne Valley

Webhelp Reviews

  • Featured Review

    "Very friendly and caring company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Cardiff, Wales
    Former Employee - Customer Service Advisor in Cardiff, Wales
    Recommends
    Positive Outlook

    I worked at Webhelp full-time (More than a year)

    Pros

    It was fun to work with many people on the floor dealing with different enquiries from customers. Company is very supportive for employees.

    Cons

    I enjoyed working there. I left there, because I had to move to another city.

See All 907 Reviews

Webhelp Photos

Webhelp photo of: Webhelp weekly running club virtually running together!
Webhelp photo of: Our compassionate Greenock team helping their local community
Webhelp photo of: Webhelp Star Awards 2019
Webhelp photo of: Webhelp Goodies
Webhelp photo of: Pancake Day
Webhelp photo of: Valentine's Day
See All PhotosSee All

Webhelp Interviews

Experience

Experience
53%
25%
22%

Getting an Interview

Getting an Interview
61%
12%
8%
8
6
4
1

Difficulty

2.3
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Customer Advisor Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Webhelp in January 2020.

    Interview

    Phone interview , after having applied on line and having my cv reviewed . Found the job on glassdoors. Women was lovely to speak too, and was very positive and gave great feedback

    Interview Questions

    • Examples of when I dealt with stressful situations at work and how I handled it.
      What I would do in certain situations   Answer Question
See All 145 Interviews

Webhelp Awards & Accolades

  • Excellence in BPO Collaboration – Sky (Gold), CCA Excellence Awards, 2019
  • Large contact centre of the year, UK Customer Experience Awards, 2019
  • Best Outsourcing Partnership – Sky (Gold), UK Contact Centre Forum, 2019
  • Excellence in BPO Collaboration – Shop Direct (Silver), CCA Global Excellence Awards, 2019
  • Large Contact Centre – Sky (Bronze), UK Contact Centre Forum, 2019
See More

Work at Webhelp? Share Your Experiences

Webhelp
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or