Working at Yell | Glassdoor.co.uk

Yell Overview

Reading, England
1001 to 5000 employees
1966
Company - Private
Advertising & Marketing
£100 to £500 million (GBP) per year
For over 50 years Yell has specialised in helping small and medium sized businesses find and connect with customers. We’re not just any marketing agency. We combine leading edge technology with our decades of local marketing experience to help businesses achieve their ... Read more

Mission: For over 50 years Yell has specialised in helping small and medium sized businesses find and connect with customers. We’re not just any marketing agency. We combine leading edge technology with our decades of local marketing experience to help businesses achieve their ... Read more


Glassdoor Awards

Best Places to Work: 2018 (#13), 2017 (#28), 2016 (#22)

Top CEOs: 2018 (#27), 2017 (#20), 2015 (#22)

Best Places to Interview: 2017 (#2)

Company Updates

  • We are thrilled to have launched a new product this month which optimises our customers spend across multiple advertising channels to drive quality traffic to their website, using a single budget. As well as effective adverts, this tool also enables our customers to keep a closer track of their campaign performance via a single dashboard.

  • Just before the Country was put into lockdown, during the Covid-19 pandemic, we were hoping to hold a conference for all of our Managers to share with them our new business strategy. Unfortunately this wasn't possible, however the day before the restrictions were bought into place we were able to record a digital conference instead! Our offices may be empty, but we are harnessing technology to keep our colleagues informed and our business moving forwards.

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Yell – Why Work With Us?


For over 50 years Yell has specialised in helping small and medium sized businesses find and connect with customers.  Behind everything great we do are our people and a culture empowering them to be at their best.  Development, training, internal promotions, fantastic benefits, and exciting career routes; you’ll find it all at Yell.

We are also proud to have received the Glassdoor Employees’ Choice Award for three consecutive years, recognising the company as one of the Best Places to Work in the UK for 2016, 2017 and 2018.

Yell is a diverse environment and everyone has their own reasons for enjoying working life here.

 


Diversity & Inclusion

Inclusion is part of who we are and how we operate and we nurture a culture where diverse perspectives can help us continue to succeed.

We encourage our employees to share their varied backgrounds to aid the personal and professional development of their colleagues and to promote the needs of our diverse customer base.

Equal Opportunities 

We are an Equal Opportunities Employer, committed to the employment and progression of a wide range of individuals. We value and respect the diverse nature of our workforce and recruit, develop, train and remunerate our employees based on their individual contribution and abilities.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we’ll be happy to make reasonable adjustments to our processes to enable you to perform at your best.

Benefits

Our Benefits include a company bonus or commission scheme, pension, life assurance, childcare vouchers, cycle to work scheme, generous holiday allowance, discounts scheme and a range of other voluntary benefits.

Telesales

Working in Telesales, you will be based in our Belfast or Birmingham offices, acquiring new customers, making appointments for our field based Account Managers and helping existing customers make the most of their chosen marketing solutions.

As a valued part of our telesales team, you'll be offered a competitive salary package, an energetic and fast paced working environment, and some excellent opportunities for you to progress. Starting with an 8 week induction programme, we’ll equip you with the skills and knowledge to build a rewarding career in sales at Yell.

Field Sales

As a Digital Account Manager or BDM you'll represent our company in face-to-face meetings with customers. Working in a defined local territory, you will have the opportunity to manage your own portfolio and generate valuable business from existing leads and accounts.

We'll provide first class training and support, and you'll receive market-leading benefits and commissions based on your performance. Working at Yell, the sky's the limit.

Digital Careers

Yell is focused on connecting businesses and consumers brilliantly. We do this by enabling great conversations through the power of cutting edge technology, innovative solutions and best in class service. Yell is No.1 for managed digital marketing services for all types of local businesses in the UK*. We provide a full range of managed solutions including Pay Per Click, Websites, Display and reputation management, whilst Yell.com features a range of tools to help consumers in their search for trusted suppliers including ratings and reviews, mobile apps, messaging and more.

You’ll find a career in one of our digital business units both rewarding and challenging.  We recruit experts in the fields of I.T, Product Development, Design, Data, R&D and Marketing just to name a few.  There are also a number of annual intern opportunities.     

*Source: M-Brain 2019, in terms of revenue from sales of managed digital marketing services

Customer Services

Here at Yell we pride ourselves on putting our customers at the heart of everything we do. Our dedicated Operations teams are a key point of contact for our clients and work to the highest standards to deliver the best possible result.

From setting live a website to dealing with account queries or helping businesses to maximise social media, this is the place be if you love customers.  Depending on your role, you will be based in Birmingham, Reading or Scarborough.  


Yell Reviews

  • Helpful (1)

    "Superb business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Marketing Consultant in Belfast, Northern Ireland
    Current Employee - Digital Marketing Consultant in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time (More than 5 years)

    Pros

    Recently promoted
    Always supported
    Always encourage
    Fantastic working environment

    Cons

    No cons - highly recommended place to work

    Advice to Management

    Doing a great job

See All 541 Reviews

Yell Photos

Yell photo of: Sales meeting at Yell
Yell photo of: Leeanne was one of our winners at the 2019 CCNNI (Contact Centre Network Northern Ireland) Awars night!
Yell photo of: Stephen scooped up an award at the 2019 CCNNI Award night!
Yell photo of: Last year one of our colleagues won the Team Leader of the Year Award at the Contact Centre Network, Northern Ireland, event!
Yell photo of: Just before the Government imposed its official lockdown, we were already restricting our social contact among colleagues. One way we did this was by hosting a virtual Managers conference
Yell photo of: Integrity is one of our key value here at Yell
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Yell Interviews

Experience

Experience
88%
4%
8%

Getting an Interview

Getting an Interview
58%
20%
10%
6
4
2

Difficulty

3.4
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Account Manager Interview

    Anonymous Employee in Birmingham, England
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at Yell (Birmingham, England) in October 2019.

    Interview

    Well structured assessment day with a numerous different types of tasks and activities. Pretty challenging and consisted of many skills coming in to play in order to be successful. Consisted of a presentation, role play and a one to one interview. Challenging tasks during the day that require thinking.

    Interview Questions

    • How are you going to succeed in a fast paced environment which is very target driven?   Answer Question
See All 192 Interviews

Yell Awards & Accolades

  • Best Places to Work, Glassdoor, 2016
  • Best Companies to work for in the UK, Glassdoor Employees Choice Awards 2017 UK, 2017
  • Onrec Best Online Candidate Experience, OnRec, 2017
  • Glassdoor’s Employees’ Choice Award - Top 50 Large Companies, Glassdoor, 2018
  • Telesales Team of the Year - Gold Award, ISMM, 2016
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