Working at Zendesk | Glassdoor.co.uk

Zendesk Overview

San Francisco, CA (US)
1001 to 5000 employees
2007
Company - Public (ZEN)
Enterprise Software & Network Solutions
£100 to £500 million (GBP) per year

Zendesk – Why Work With Us?


Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use.

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Today we're different, but still the same

Since then, the company has grown. The software is now built all over the world, by a growing group of talented, charming people. The offices are bigger and we have real desks, but we’ve held on to the spirit with which we began: be genuine, listen to customers, and keep it beautifully simple.

Keeping it "beautifully simple"

To us, something is beautifully simple when design and function work together to solve a problem. For Arne Jacobsen, that meant making a chair look like an egg. At Zendesk that means taking design elements that people have grown to expect from consumer software and incorporating them into an easy-to-use platform that simplifies the tough work of customer service.

The fastest path to better communication

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps

you get straight to what matters most — better customer service and more meaningful conversations.

Create one beautiful destination for all your customer
self-service needs

Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.

 

Zendesk is creating a revolutionary customer-centric company full of talented, enthusiastic people who enjoy coming to work every day. We keep sane working hours, while still taking care of business, and believe in being ourselves on and off the job.

Zendesk Reviews

  • Featured Review

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advocate in London, England
    Former Employee - Customer Advocate in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zendesk full-time (More than a year)

    Pros

    Excellent working environment
    Great company culture
    Fantastic events to get involved to

    Cons

    Nothing really, I enjoyed working here

See All 579 Reviews

Zendesk Photos

Zendesk photo of: Our new office space
Zendesk photo of: Our people.
Zendesk photo of: Office life in Copenhagen.
Zendesk photo of: Alice in Wonderland themed Holiday Party!
Zendesk photo of: Our people.
Zendesk photo of: Our Office Space
See All PhotosSee All

Zendesk Interviews

Experience

Experience
50%
14%
36%

Getting an Interview

Getting an Interview
59%
20%
15%
3
1
1
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Software Engineer Interview

    Anonymous Employee in Melbourne (Australia)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at Zendesk (Melbourne (Australia)) in June 2019.

    Interview

    The interview consisted of the following rounds:
    Coding Challenge
    Pair Programming
    Behavioural HR Interview

    If you do well in the coding challenge you will definitely be invited for the pair programming. So work hard on that challenge

    Interview Questions

    • I have signed NDA and therefore cannot disclose much. Overall, the recruiters were very responsive and helpful throughout the recruitment process   Answer Question
See All 360 Interviews

Zendesk Awards & Accolades

  • Best Places to Work in the Bay Area, San Francisco Business Times, 2014
  • Great Place to Work, Great Place to Work Institute, 2016
  • The Best Cloud Computing Companies And CEOs To Work For, Business Insider, 2016
  • Best Places to Work in the Bay Area, Fortune, 2017
See More

Work at Zendesk? Share Your Experiences

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