Working at iCracked | Glassdoor.co.uk

iCracked Overview

Redwood City, CA (US)
51 to 200 employees
2010
Company - Private
Computer Hardware & Software
£25 to £50 million (GBP) per year
Unknown
What We Do - Founded in 2010 and located in the heart of Silicon Valley, iCracked is the most uncommonly awesome way to repair your iPhone, iPad or Samsung Galaxy at the time and location of your choosing. Powered by a nationwide network of thousands of certified ... Read more

Mission: We exist to bridge the ever-widening gap between people and that moment of magic they experience when their technology "simply works" the way it should - wherever and whenever they need it most.

iCracked Reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
AJ Forsythe
37 Ratings
  • Helpful (17)

    "Avoid this sophisticated scam at all cost"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - ITECH in London, England
    Former Freelancer - ITECH in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None. Delusion that you have got genuine job!

    Cons

    I have worked for Icracked as an Itech for three months. Please think again before you join this company. I have lost my money but at least you still have time not to spent your money. There are many reasons why I advice you against joining Icracked. First of all you will have to pay £329 to become an Itech with Icracked. Once you join as an Itech you are signing up to their terms and conditions. Usually genuine companies dont charge money to give an employment. Look for other companies who are doing same type of business and they do not charge money to become technician.Second think when you have interview with them they will try to show you that they have lots of customers and often they have customer requesting repair request through their app. But this is also not true. Most of the time customer request price quotes but not actual repair. However Icracked recruiter will show you this as if there are plenty of customer but its far from truth. Third reason you have to make lots of cold calls to get those customers. Majority times 1-2 out of 10 customers will agree to do the expensive repair. It means you have to make lot of cold calls to get the customers. Fourth reason which was my own experience and it has happen to few other Itechs as well. What they will do is after few months I had a call from Icracked manager and they asked me to pay for money because I had complaints from customers! This was just a fabricated complaint from Icracked in order to earn more money from Itechs. I asked them many times about customer details but they never gave me any details of customer for whom I was expected to pay money! Usually they are meant to consult you when customer have complaints but what they will do is they will sent their OWN MANAGER and then expect you to pay money. They did not show me one single proof that there was actuallly genuine fault with the repiar. This was just a scam for them in order to replenish old Itechs with new Itechs because more Itechs means more money for Icracked. The same thing has happened with so many other Itechs. The reason they do this is because company is actually making more money with Itech Subscription than actual customers. So they have to remove old ones to add new ones. Thats the reason they are always recruiting Itechs.
    Now just google Icracked reviews. You will see some reviews on Yelp.com. But this are not genuine review. They are all paid reviews. Do not trust Yelp.com. Also look at their facebook page on left side you will see so many customer complaints but no response. This happens mainly because new itechs who joins the team does not always do a good repair because of lack of experience.
    I hope this help you. Avoid Icracked at any cost. Most of all do not spend your hard earn money on sophisticated scams.

    Advice to Management

    Please respond to emails. Avoiding customer complaints and itech complaints is not going to get you far. Hope you spent Itech Subscription money in hospital for your parents. Scammer.

See All 54 Reviews

iCracked Photos

iCracked photo of: iCracked Wall of Fame
iCracked photo of: Office Jokes!
iCracked photo of: Lego Room
iCracked photo of: Lunch time view
iCracked photo of: Work hard, play harder!
iCracked photo of: Kitty conference room
See All PhotosSee All

iCracked Interviews

Experience

Experience
36%
7%
57%

Getting an Interview

Getting an Interview
67%
13%
13%
7

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1.  

    Business Operations Manager Interview

    Anonymous Employee in Redwood City, CA (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took a week. I interviewed at iCracked (Redwood City, CA (US)) in February 2014.

    Interview

    Recruiter set up interview with future boss. All very smooth, there was a 1:1 interview first, and then I met the members of the team in more of a conversational interview. I enjoyed how the interview focused on best fit rather than a barrage of one-sided questions.

    Interview Questions

    • Estimate the number of gas stations in a specific US city, and explain your logic.
      I doubt they still ask that question however   Answer Question
See All 15 Interviews

iCracked Awards & Accolades

  • The 25 of 2014, Forbes, 2014
  • 30 Under 30, Inc., 2013
See More

Work at iCracked? Share Your Experiences

iCracked
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or