2U "upper management" Reviews | Glassdoor.co.uk

2U Employee Reviews about "upper management"

Updated 17 Oct 2019

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3.6
64%
Recommend to a Friend
77%
Approve of CEO
2U Co-Founder and CEO Chip Paucek
Chip Paucek
446 Ratings
Pros
  • "Incredibly fun environment (monthly happy hours, snacks, company meeting (great speakers and performers)(in 42 reviews)

  • "Very manageable work/life balance(in 38 reviews)

Cons
More Pros and Cons

Reviews about "upper management"

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  1. Helpful (13)

    "4get you came across this job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Placement Specialist in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at 2U full-time for more than a year

    Pros

    Everything good is gone - even the good seltzer .. I don’t even like seltzer

    Cons

    - unrealistic metrics - goals based off old data that does not reflect the current business - lawsuit - firing 67 people overnight with no course correct - executives out of touch with managers - ceo takes no responsibilities for his actions - where did all the good snacks go - stock dropping drastically - no bonuses or promotions available in budgets - double workload without pay increases - admissions is working against placement due to conflicting metrics and goals driven by money hungry upper management claiming - being shamed for using pto

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    Advice to Management

    Stop working people to the ground and having unrealistic goals and creating a negative work environment where nothing is ever good enough. Listen to your staff.

    2U2019-10-18
  2. Helpful (5)

    "Technology is a weak segment of an otherwise outstanding company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at 2U full-time for more than 3 years

    Pros

    Benefits, diversity, and truly caring team members.

    Cons

    Poor upper management. Lack of vision for technology. Low compensation.

    Advice to Management

    Clean house in your technology department. The old boys club is holding the organization back.

    2U2019-05-29
  3. Helpful (13)

    "Impressively inclusive, Impressive incentives, Opportunity is highly touted but limited in reality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Admissions Counselor in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at 2U full-time for more than a year

    Pros

    -Diversity and Inclusion is an important value which permeates the company -Incentive structure (especially within admission) is well above average for the kind of work you'll be doing -Tuition benefit is an exceptional potential opportunity -2U offers cool events like Halloween (CEOs favorite holiday), the annual company meeting, and others -You do have an opportunity to effect positive change in the lives of students This is a mixed review and I can earnestly say that you have got to take the good with the bad when writing a review and when considering taking a job with 2U. There is no doubt 2U does offer financial and professional opportunity. If you are looking for a company that will pay very well in comparison to other sales roles of a similar nature 2U and offers the kind of benefits I list above and more then 2U could be a great fit.

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    Cons

    - A common practice of goal ratcheting exists within the admissions department. If you are successful in your role, you should expect that your goals will be consistently increased as much as possible. This is generally not a problem for a sales role. However, you will need to do much more with the same resources and you have no control over your prospective prospect funnel. Combining these two factors with an significantly inexperienced management suit as well as 'performance management plans' for under performing counselors which restricts counselors from finding another position within the company that might better suit them and most admissions counselors will find themselves in situation in which they are being managed into failure without any options. - Recent changes to the tuition benefits policy have made 2U's tuition benefits program much more difficult to reasonably take advantage of with out risking a financial backlash. To place this in context, if one wanted to obtain an MBA using 2U's tuition benefit you can expect 5 years of commitment to 2U to do so (including waiting periods, the program itself, and the required time serviced to 2U post degree). Additionally, admissions counselors whom do not escape the line level admissions work or shift departments risk financial repercussions if they do not make their goals (refer to the above con). This means that 2U employees who are still in a program or have completed their degree but are serving their time back may be terminated for any reason and, given 2U's current policy, may be compelled to repay the full amount of tuition payed by 2U. - 2U admissions tends not to practice what it preaches when it comes to outcomes for it's employees. In particular, upper management and the company as a whole cite "student outcomes matter" as primary driver for the 2U's business. This is certainly a noble and worthwhile goal to be sure. But you will find that the on the ground admissions culture revolves much less around counseling students to find the best fit and more around pushing prospects through the funnel regardless to benefit your manager and the program. Furthermore, current 2U admissions practices tend toward a 'what have you done for me lately' attitude among mangers and directors. You'll be an all start when you save the team and your program from going belly up one quarter by draining your pipeline of all viable prospective students. Your goal will then be increased because you succeeded and if you are not able to hit that higher goal you'll be placed on a plan preventing you from advancing to other position and will be put on blast for not performing. - Favoritism is a critical factor in your development and opportunities. This does not need much explanation but keep in mind that 2U is company is populated predominantly by young professionals and recent grads. In many ways this is a good thing and provides much need opportunity. But the click culture is very real at 2U. If you are not good friends and/or drinking buddies with management you are very likely to be passed over opportunities to take on special projects, increased team responsibility for your own development, shifting in to other departmental roles, and higher levels of management within admissions. There are a number of other things that could be covered here but this is a mixed review and 2U is not all doom and gloom. I have listed the major factors potential new admissions counselors might want to consider before accepting an offer from 2U, specifically because 2U and those you interview with will take pains to gloss-over or not mention these realities. You should plan your entry into 2U accordingly.

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    Advice to Management

    Because new hires from the company tend to be young (fresh college grads) there is certainly some opportunity for younger professionals to advancement which is certainly a good thing. However, this also means that the majority of management is significantly inexperienced in managing others. Especially in the case of admissions, outcomes for students and 2U's bottom line are prized well above outcomes for the majority of it's employees. That said, managers should take pains to come to terms with this fact and understand that this manifests in a tendency for those younger managers to absolve themselves of the responsibility for collective team failure in favor of blaming line level counselors. In reality, this practice within the admissions department exacerbates the problem by creating an urgency to produce in line level counselors without the resources ( both managerial and prospecting for many programs) to meet the "aggressively achievable" standard that has been set. Additionally, director level managers and above should reflect on quarterly prospect generation as it relates to the tendency to ratchet program goals. If admissions counselors are unable to help prospective students become admitted students or if admitted students cannot afford 2U's full price programs then some responsibility must be taken by admissions and marketing management which generate prospect for admission counselors to call. Again, as it stands, the default management response is to berate line level admissions counselors for the failure to deliver while not taking responsibility for the company's inability to generate viable program candidates. *Note: The above is not true of all programs especially those that are very well known or reasonably price for their market. This is another reason to be very careful about what program(s) 2U offers you a position before taking the job.

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    2U2019-03-29
  4. "Culture that can't be beat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Student Support Advisor in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at 2U full-time for more than a year

    Pros

    I worked here for 2.5 years out of college and loved my time. Company trips to Disney and South Beach, happy hours for every holiday, and amazing people to become friends with and grow professionally. The way they run as a SAAS company is lean and efficient.

    Cons

    Upper management was sometimes out of touch with day to day ops

    2U2019-01-31
  5. Helpful (1)

    "AC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at 2U

    Pros

    Good environment, fun. Very diverse company!

    Cons

    Upper Management has a disconnect with the front lines

    2U2018-09-24
  6. Helpful (12)

    "Trending Downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Admissions Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at 2U full-time for more than 5 years

    Pros

    - The sales positions aren't too difficult - Denver office is right downtown.

    Cons

    - Very little growth in upper management positions as they're almost all out of the MD HQ - Employees are just a number now that the start up culture has died - If you rock the boat or try to solve an issue, you'll probably get fired - 2U does not foster transparency even though it's one of their main positions as a company - The company will spend millions on their company koolaid meeting and hundreds of thousands on Halloween but don't expect a fair wage - Education is the name of this game but your education won't be factored into your salary (have moved to really absurd pay bands in addition) - Toxcicity is the dysentery to this company's Oregon Trail - In the Denver market, working for this company is getting a bad rap (mid-2018+)

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    Advice to Management

    - Release all of the power from 3 people in the sales department - Be actually transparent instead of superficially - Allow work from home, it's 2018 - Enable cross-department promotions and transitions without making tenured employees beg

    2U2018-07-26
  7. Helpful (1)

    "Great place to start a career, but, needs to care more about employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Freelancer - Staff in Lanham, MD
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at 2U for more than 3 years

    Pros

    The mission of the company is great and is advancing education technology rapidly.

    Cons

    Many departments are going through growing pains and losing a lot of great people. Management is turning over and tearing the culture that helps hold the company together. In addition, many of the new upper management brought in do not take the time to learn and understand the processes of the existing systems and pain points. Teams are understaffed and growth can be limited depending on the team you are a part of. In turn creating many unrealistic expectations, absurd deadlines, and unhealthy hours. Overtime is not recognized with appropriate compensation/promotion.

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    Advice to Management

    Take time to learn what the processes are, and listen/trust the people that work for you.

    2U2018-02-14
  8. Helpful (12)

    "Successful company, unhealthy work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Web Developer in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at 2U full-time for more than 3 years

    Pros

    Yearly extravagant company party Tuition benefits Exposure to new technologies Some departments (marketing, student relations) have very healthy and supportive cultures Fast-growing company with robust, long shelf-life products Resume booster

    Cons

    Unprofessional upper management (lots of social / "interpersonal" antics behind the scenes), will use rude / profane / "because that's the way it is" tactics Non-competitive salary, differing greatly from employee to employee, dept to dept. They will pay you as little as possible for as long as possible, if you do not push for advancement, going so far as to delay employee reviews to avoid discussing it. Rates are gender-biased and background-dependent (as opposed to skill-dependent) High turnover for developers who join with extensive experience ("junior" developers tend to stay a year or more, senior hires often leave within months for better culture, better pay) Compartmentalization of duties is not always efficient (designers coding, coders designing, etc)

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    Advice to Management

    Make rates more competitive (and laterally equivalent within a department), make interoffice culture less toxic.

    2U2017-08-16
  9. Helpful (4)

    "if you are young and want to blend your work and personal life, this might be the place for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at 2U full-time

    Pros

    Overall environment is good. The workplace is casual, people are generally nice. It's a decent salary, particularly if you are young and fresh out of university. There is a lot of potential for the company.

    Cons

    It's a cultish environment. Company meeting is like a tent revival. The company is growing so fast that one hand doesn't know what the other is doing. The people in charge are not the smartest, brightest, or best managers - they've moved up perhaps like in Scientology. Upper management - C-level is has good intentions. Unfortunately, what goes on below is turning into a disaster. Admissions is run terribly at the upper-level.

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    Advice to Management

    Rethink who's in charge of admissions. Pay more attention to what is going on below you - don't just listen to the 2u fan employees. Promote people with actual talent, not those who can jump highest at the sound of the name of the company. Put some grown ups in charge.

    2U2016-09-18
  10. Helpful (18)

    "Fun, but beware..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Marketing in Landover, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at 2U for more than a year

    Pros

    Fun, work-hard-play-hard culture. Plenty of perks and generous PTO. Good work/life balance for most; many departments can work from home at least once a week and are flexible about leaving for appointments etc. Yes there's a cult of personality around the CEO, but he is a genuinely nice and fun guy. Much more caring and personable than a lot of CEOs. Good pay and opportunities for growth. Benefits are ok but nothing special.

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    Cons

    Nepotism is a SERIOUS problem across the board at this company. HR claims to have "listened" and put new processes in place to prevent this, but still people are hired, fired, and promoted just because they're someone's best friend (or not their best friend...) They have a No A-hole policy, and yet some individuals - including those in upper management positions - are incredible rude and unprofessional to others. Despite some of them being repeat offenders, and HR and their superiors know this, they are still working here and still in management positions! There's that nepotism again... So be careful - you might go from doing an excellent job one day and navigating through all of the confusing and contradictory policies one day, to your manager all of the sudden being hyper-critical of everything you do and feeling like you're being pushed out the door, just because you haven't drank enough Kool Aid.

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    Advice to Management

    A lot of you need to LEARN how to manage!! And try sticking to the No A-hole policy a bit more for EVERYONE, not just people who aren't your favorites.

    2U2016-08-03
Found 18 reviews
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