AAA Club Alliance Reviews | Glassdoor.co.uk

AAA Club Alliance Reviews

Updated 12 Feb 2020

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2.9
39%
Recommend to a Friend
39%
Approve of CEO
AAA Club Alliance CEO Thomas Wiedemann
Thomas Wiedemann
21 Ratings
Pros
Cons
  • "Upper management does not seem to realize what middle management is doing or if they do it is ignored(in 12 reviews)

  • "low pay, bad management, unaffordable benefits(in 8 reviews)

More Pros and Cons
  1. "They are no longer a good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Hamilton, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AAA Club Alliance full-time for more than 10 years

    Pros

    Pay, benefits, there is nothing else to list but glassdoor has a 5 word minimum.

    Cons

    The company has gone downhill in how it treats its employers. They use to be very good at being fair and concerned about working conditions. No longer. If you apply here be very attentive to what your goals, stats, and requirements are and how they will affect your performance and paycheck, they like to remove credit for work performed.

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    AAA Club Alliance2020-02-12
  2. "Great experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Cincinnati, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AAA Club Alliance full-time for more than 3 years

    Pros

    Great benefits, good work/life balance.

    Cons

    Strategic direction, opportunities for advancement.

    Continue reading
    AAA Club Alliance2020-01-13
  3. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Director in Wilmington, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Club Alliance full-time for more than 10 years

    Pros

    Opportunity for advancement Collaboration environment

    Cons

    Pay/bonus structure is less compared to some other industries in the area

    AAA Club Alliance2020-01-10
  4. "Travel Agent"

    StarStarStarStarStar
     

    I worked at AAA Club Alliance

    Pros

    Great manager and team good travel benefits

    Cons

    Changed goals making it very hard to get bonuses. Making a lot less money and working harder

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    AAA Club Alliance2020-01-08
  5. "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Dispatcher in Newark, DE

    I have been working at AAA Club Alliance full-time for less than a year

    Pros

    Good pay, benefits, and potential for overtime

    Cons

    emphasis on telephone scripts in delaing with drivers and members that can sometimes seemed too canned and phony especially if having repeated contact

    AAA Club Alliance2019-12-27
  6. "“American” Automobile Association (AAA)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Disapproves of CEO

    I have been working at AAA Club Alliance full-time for more than a year

    Pros

    not sure I could come up with one

    Cons

    Happy Martin Luther King Day! If you work at AAA Club Alliance, you are at work today.....why you ask....because they do not honor Diversity here and basically, they are cheap and don’t want to pay employees holiday pay. Guess what will happen on President’s Day??? Any takers?? We will all be at work. It is a shame they are allowed to call themselves the “American” Automobile Association. Nothing says American like ‘get to work’

    AAA Club Alliance2020-01-20
  7. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Specialist 

    I have been working at AAA Club Alliance full-time

    Pros

    Benefit, people , free membership

    Cons

    you have work on sundays

    AAA Club Alliance2019-12-16
  8. "Terrible"

    StarStarStarStarStar
     

    I have been working at AAA Club Alliance

    Pros

    Free AAA membership, lots of overtime available

    Cons

    If you enjoy being bullied by management, and having to read off a script to angry customers then this is the job for you!

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    AAA Club Alliance2020-01-15
  9. "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Agent in Hamilton, NJ
    Negative Outlook
    No Opinion of CEO

    I worked at AAA Club Alliance full-time for more than 3 years

    Pros

    Only pro I can think of is some jobs allow work from home options

    Cons

    Low pay, benefits expensive. Get treated like a child. Have to read a script if your job has anything to do with answering calls. Earning bonuses are impossible. Never listened to in “meetings”. ALL that matters is you keeping to script and sales. Management doesn’t care about employees or customers aka “members” at all. They are bullies who believe you can’t get a ridiculous $15 an hour job somewhere else. MANY states have $15 minimum wage now - or will soon. This is not the job for anyone who has an ounce of self esteem. Oh and no Christmas bonus either. Look elsewhere.

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    AAA Club Alliance2020-01-10
  10. "Mediocre."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Travel Counselor in Wilmington, DE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AAA Club Alliance

    Pros

    Some nice perks provided by vendors.

    Cons

    No work/life balance, management above store level is completely and utterly out of touch with front line employees, management as a whole is more worried about aesthetics and appearances than the mental well being and health of its employees, promised bonuses that are used as justification for low wages are nearly impossible to get and have ridiculous requirements to even qualify, district and regional management is dismissive of employee concerns, surveys are weighed heavily against employees and there is no appeals process.

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    AAA Club Alliance2019-12-12

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