AAA Club Alliance Reviews | Glassdoor.co.uk

AAA Club Alliance Reviews

Updated 17 July 2018
228 reviews

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2.7
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AAA Club Alliance CEO Thomas Wiedemann
Thomas Wiedemann
3 Ratings

228 Employee Reviews

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Pros
  • "AAA is a friendly place to work with great work-life balance" (in 22 reviews)

  • "Great pay good benefits great PTO" (in 23 reviews)

Cons
  • "There is absolutely no room for advancement, there's nowhere to go" (in 5 reviews)

  • "Very top heavy with upper management" (in 8 reviews)

More Pros and Cons

  1. "Retail sales specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Wilmington, DE (US)
    Former Employee - Retail Sales Associate in Wilmington, DE (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AAA Club Alliance full-time (More than 10 years)

    Pros

    AAA is a national company.

    Cons

    Growth opportunities. Jobs given to who you and not the work that you do.

    Advice to Management

    Work on morale of employees. Very stressful work environment.


  2. "Customer service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AAA Club Alliance part-time

    Pros

    Good people to work with

    Cons

    Miscommunication between managers and employees

  3. "Ok"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AAA Club Alliance full-time

    Pros

    Good experience
    Learned selling techniques
    One hour lunch

    Cons

    Poor management
    Lazy coworkers


  4. Helpful (1)

    "Nepotism at its best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Dispatch Specialist in Hamilton, NJ (US)
    Current Employee - Dispatch Specialist in Hamilton, NJ (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AAA Club Alliance full-time (More than a year)

    Pros

    Ok salary, flexible hours overtime available

    Cons

    This place is full of Nepotism, jealousy and mayhem. The supervisors and managers need training on how ro separate personal from business. Which tricles down hill.

    Advice to Management

    Get traiining o. Emotional intelligence


  5. "Great people, great, job, bright future!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Club Alliance full-time (Less than a year)

    Pros

    Excellent pay, benefits, and training.

    Cons

    No cons I can think of.

    Advice to Management

    Cross training to make employees more valuable to the company.


  6. "Need change in the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Battery Tech in Richmond, VA (US)
    Current Employee - Battery Tech in Richmond, VA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AAA Club Alliance full-time (More than 5 years)

    Pros

    Great pay and benefits good PTO

    Cons

    No room for advancement constantly being made to work holidays and overtime working on your days off management doesn’t care about your family life at all they care about is called Volume and money at first it was a great place to work but then they took tow trucks a way in Richmond Fleet and made me work a battery truck and sell which I hate They keep promising to expand the fleet which they never do the trucks a run down they never fix anything they just put a Band-Aid over top of it that you can do your job your survey scores are always low because you run so many calls and eta are behind so that you don’t get your incentive they’re always changing the incentive process so that they make sure that you do not get your Bonus

    Advice to Management

    Care more about your employees learn about the business more and have more hands-on experience before getting into management and Learn to go to bat for your employees more don’t hire guys for lead driver positions that don’t have anything management experience hire someone that is more productive that doesn’t sit in the office all the time letting your guys run there but off


  7. Helpful (1)

    "Company offers good services but runs its business horribly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IS Analyst in Lexington-Fayette, KY (US)
    Former Employee - IS Analyst in Lexington-Fayette, KY (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AAA Club Alliance full-time (More than 3 years)

    Pros

    At first was a great place to work pre-merger. Just about everyone was happy and friendly. Easy going folks who enjoyed what they did, and was lucky to be on a good team that knew how to work together. There was room for learning, and management in my group was very understanding. While the work week exceeded 40 hours on a regular basis, it seemed like everyone appreciated the hard work. There were some good benefits at the time too, and nice perks.

    Cons

    What was once a great place went downhill in just a few months. The group I was working in lost almost all of the original managers and a good portion of employees. Contractors were used to "backfill" their positions, but had no clue what was going on, but made 2x-3x our salaries. The mangers from the other company were incompetent, yet were making crucial decisions that affected the outcome of many major projects. Most people on my team exceeded 50-60 hours every week, and it was no longer appreciated. It was expected to be available 24x7 to work. Many calls after hours and weekends, with no respect to personal time. One company in the merger was given different benefits and perks, while the other had theirs taken away. It was a very unfair working environment, as the larger company in the merger always had the say in matters. Outside of some good people still working there, would not recommend working for them. Pay was way below national average as were holidays and vacation time. Many of the bonuses were taken away or skipped for one company in the merger. Management was made aware of the sinking morale, but made no efforts to keep their employees happy. It was an incredibly depressing work environment to come into each day as this was felt across all departments in the company.

    Advice to Management

    Increase pay. Better work/life policies. Clean house with 90% of management in some departments, and get people that know what their are doing. Take care of employees better.

  8. Helpful (1)

    "Insurance Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Newark, DE (US)
    Current Employee - Insurance Sales Agent in Newark, DE (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AAA Club Alliance full-time (More than 3 years)

    Pros

    Highest base pay in the industry

    Cons

    Negative work environment, bad management, poor commission pay, bad hours, constant night and weekend shifts, increasing rates, bad health insurance options.


  9. "Truck Driver"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AAA Club Alliance full-time

    Pros

    Freedom, over time all the time, decent pay and great benefits.

    Cons

    Too much alone time, mandatory 6 days a week in the winter, too much drama between senior and new employees.

    Advice to Management

    Treat your employees like actual people and not just numbers.


  10. Helpful (1)

    "It's all about how much $$ we can make..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Wilmington, DE (US)
    Current Employee - Account Manager in Wilmington, DE (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AAA Club Alliance full-time (More than 10 years)

    Pros

    I leave on time. Everyone has checked out so we do just enough to get by

    Cons

    there isn't enough room to tell you...no advancement (except for senior leaders), incompetent, out of touch leadership, a complacent workforce who doesn't care anymore and is ignored, not listened to. People just putting in their time until retirement, unethical management that "fakes" membership results to achieve their big bonuses...its just like Wells Fargo....all about the $$!!! All that member first stuff is a window-dressing bunch of crap...don't believe it!!

    Advice to Management

    You are full of unqualified, brown-nosing , over-paid so-called leaders....clean house and start over because your company is dying!

    AAA Club Alliance Response

    29 Jun 2018 – Employee Engagement Advocate

    Thank you for your honest feedback. Understandably not all feedback is positive and can be a little painful, none the less valuable and we’re listening. This helps in our effort to make... More


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