ADT Security Services Customer Service Representative Reviews | Glassdoor.co.uk

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ADT Security Services Customer Service Representative Reviews

Updated 13 Jun 2019

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Found 74 reviews

2.3
StarStarStarStarStar
Rating TrendsRating Trends
21%
Recommend to a Friend
0%
Approve of CEO
Jim DeVries
1 Ratings
  1. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at ADT Security Services full-time for more than 3 years

    Pros

    Great place too work stating a career.

    Cons

    career growth, leadership, pay, hours of work

    ADT Security Services2019-06-09

    ADT Security Services Response

    June 11, 2019ADT Security Services

    Thank you for your review. Professional Development across all levels is important to us and we encourage our employees to discuss opportunities with their managers. We have a Learning Management System in place and your manager is here to help every step of the way. You can also ...

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  2. "Callcenter life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Wichita, KS
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at ADT Security Services full-time for more than 5 years

    Pros

    Flexible schedules, room to grow, advances

    Cons

    Pay could be better adaptable with cost of living

    ADT Security Services2019-06-03
  3. "Don't do it.. you'll thank me later"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at ADT Security Services full-time for more than a year

    Pros

    The pay at best is okay

    Cons

    ADT has one of the most shadiest business practices I've ever seen. Everything from having 3rd party contractors install the alarm system keeping the customer confused to its annual rate increases without letting the customer know. ADT is by far the worst place I have ever had the misfortune of working at.

    Advice to Management

    Maybe if you actually listened to your employees things wouldn't be so horrible there.

    ADT Security Services2019-06-13

    ADT Security Services Response

    June 17, 2019ADT Security Services

    Thank you for writing your review. Our employees are our most important asset and we're always looking to improve as a company and as an employer.

  4. Helpful (1)

    "The work is ok and colleagues are great but the metric system is stupid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at ADT Security Services full-time for less than a year

    Pros

    Time you can take off

    Cons

    The pay and the benefits are too expensive

    ADT Security Services2019-04-11

    ADT Security Services Response

    May 6, 2019

    We're disappointed to hear you were unhappy with the pay/benefits ADT offers. We aim to offer a very competitive benefits package and are always looking to improve what we offer to employees as we consider our employees to be our greatest asset. We're always looking to improve our ...

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  5. Helpful (4)

    "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Knoxville, TN

    I worked at ADT Security Services full-time for more than a year

    Pros

    Benefit package is not too terrible.

    Cons

    Up to 3.75 hours between breaks. Penalized if you have to use restroom . Micromanaged by supervisors who dont actually understand the statistics they beat you with.

    ADT Security Services2019-03-03

    ADT Security Services Response

    March 4, 2019

    Thank you for leaving an honest review about ADT's Management. We strive to create an environment where our employees feel heard and welcome feedback anytime.

  6. Helpful (1)

    "Ok place to start building professional resume"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at ADT Security Services full-time

    Pros

    The people who work here are amazing. Brilliant, fun, and keep the environment fun and friendly.

    Cons

    Corporate atmosphere. Numbers are everything. You're 1 in 500 and just a number.

    ADT Security Services2019-01-24

    ADT Security Services Response

    February 4, 2019

    Thank you for taking the time to leave your review. The happiness of our employees is always top-of-mind and we regret to hear your experience did not meet your initial expectations.

  7. Helpful (2)

    "Absolutely disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Henrietta, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time for more than a year

    Pros

    Overtime pay and holiday pay until they made it almost impossible to sign up for.

    Cons

    First off who wants to work in a place with bed bug infestation? Secondly if yoo like prison this is your place to work. Your a number and a person in a chair taking a call. Your told when you can use the restroom when you can eat when you can break and your penalized for any second that doesn’t conform to their time schedule. Management is held to a different standard and have no idea how to treat Their employees. I...

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    Advice to Management

    Treat your employees with respect and be understanding otherwise everyone’s gonna start leaving this disgrace of a company like they already have.

    ADT Security Services2019-02-22

    ADT Security Services Response

    March 5, 2019

    We take these reviews very seriously and appreciate you taking the time to share your thoughts. We aim to provide our employees with a comfortable and productive environment where no one feels they are being treated unfairly. We regret to hear you felt this was not the case during ...

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  8. Helpful (3)

    "Customer service Representative (Retention)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Irving, TX

    I worked at ADT Security Services full-time for more than 5 years

    Pros

    Managers and Employees are great to work with.

    Cons

    Company should care more about employees and customers. Started with Brinks. Mergers have killed moral and caused the company to have a sweatshop type of environment.

    Advice to Management

    Take care of your employees and they will take care of your customers.

    ADT Security Services2018-09-30
  9. "Bilingual Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Calgary, AB
    Doesn't Recommend

    I worked at ADT Security Services full-time for more than a year

    Pros

    Big company, nice Christmas party. That is it really

    Cons

    Be prepared to work like a dog and get thrown under the bus as soon as it suits them. Happened to a few of my coworkers, so I quit

    Advice to Management

    Stop treating employees and customers as dollar signs, this is supposed to be about security for all, not your bottom line

    ADT Security Services2018-09-27
  10. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Manasquan, NJ
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at ADT Security Services for more than a year

    Pros

    Atmosphere Extensive training Great co-workers Overtime if you want it Dressing up and celebrating holidays Catered food frequently

    Cons

    Very short breaks Management nit picks everything

    ADT Security Services2018-08-22
Found 74 reviews