ADT Security Services Installation Technician Reviews | Glassdoor.co.uk

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ADT Security Services Installation Technician Reviews

Updated 2 Jul 2019

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Found 29 reviews

2.3
StarStarStarStarStar
Rating TrendsRating Trends
22%
Recommend to a Friend
0%
Approve of CEO
Jim DeVries
1 Ratings
  1. "The job is what you make of it and if you're able to ignore the managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Installation Technician in Springfield, VA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time

    Pros

    Good teamwork, plenty of overtime, nice work vehicle.

    Cons

    Unrealistic expectations from management, unpredictable job sites, not much room for advancement

    ADT Security Services2019-07-02
  2. Helpful (1)

    "Upper Management Problems"

    StarStarStarStarStar
      Current Employee - Installation Technician in Orlando, FL
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at ADT Security Services full-time for more than 5 years

      Pros

      Peers at the company are great to work with.

      Cons

      Upper management does not care about its employees. They cut installer pay by 1/3 and expect you to do more after the pay cut. Installer pay is also based on a "go-back" percentage which most go-back's can not be controlled. It is a toxic working environment and most of the installers share the same sentiment.

      Advice to Management

      Treat your employees better.

      ADT Security Services2018-09-11
    • Helpful (1)

      "Installer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Installation Technician 
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I have been working at ADT Security Services full-time for less than a year

      Pros

      The actual job itself is easy

      Cons

      Travel time is ridiculous. 2+ hour drive between jobs is inexcusable.

      ADT Security Services2018-03-24
    • Helpful (3)

      "Bad Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Installation Technician 
      Doesn't Recommend

      I have been working at ADT Security Services full-time for more than 5 years

      Pros

      Decent Pay, flexibility with schedule, and friendly office staff

      Cons

      Inconsistency with expectations. Phone sales people promise everything to customers that technicians are not able to give them.

      ADT Security Services2018-04-05

      ADT Security Services Response

      April 13, 2018Talent Acquisition Program Coordinator

      Thank you for your review. We encourage all employees to discuss their workplace concerns with their manager. Our employees are of the utmost importance to us, and if you wish to provide us with additional information regarding your concerns please send us an email at Glassdoor@adt.com ...

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    • Helpful (2)

      "As a service or install tech"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Installation Technician in Kansas City, MO
      Doesn't Recommend
      Negative Outlook

      I have been working at ADT Security Services full-time for more than a year

      Pros

      Decent benefits, helpful co-workers when it comes to other techs.

      Cons

      Terrible management, micro management, unprofessional, zero preparation, put out fires management not prevent fires management.

      Advice to Management

      Do your job better and actually listen to employees advice.

      ADT Security Services2018-02-16

      ADT Security Services Response

      February 19, 2018Talent Acquisition Program Coordinator

      Thank you for leaving an honest review about ADT's management. We strive to provide our employees with an environment where they feel heard. If you would be interested in providing us with more information related to your concern, please email Glassdoor@ADT.com with your name/location ...

      Show More
    • Helpful (2)

      "Worst job I ever had"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Installation Technician in Chicago, IL
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I worked at ADT Security Services full-time for less than a year

      Pros

      Company vehicle, ok pay, some great co-workers

      Cons

      Got written up one month into training for doing what my trainer told me to do but supervisor said I should have done something different. Had to meet again in 2 months later. I was told I was improving on what I got written up for the first time but had a new set of issues they wrote me up for. Meet again 2 months later and same thing. Was told I improved on the things from second write up but had a whole list of...

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      Advice to Management

      Change the way training works and have the managers actually do some training instead of just writing you up without any warning.

      ADT Security Services2018-01-13
    • Helpful (1)

      "Install tech"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Installation Technician 
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at ADT Security Services full-time for more than 5 years

      Pros

      pay, insurance, car, tools,

      Cons

      time off, vacation, micro managing,

      ADT Security Services2017-11-02
    • Helpful (3)

      "Don't bother to waste your time"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Installation Technician in Westwood, MA
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I worked at ADT Security Services full-time for more than 5 years

      Pros

      Hard to dig for the pros, but have met interesting and engaging customers. Good dental and vision benefits

      Cons

      Where to start... ADT hires the most incompetent and unqualified line management possible. These managers are bullies and numbers driven. The managers have zero field experience and don't understand how technology and electronics work. They have zero desire to see how the installation technicians do their job and never leave the home office to understand how the job works. They only desire to achieve their blessed numbers....

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      Advice to Management

      How about you lead by example and understand how the technology and electronic field works. Further there's more to installing alarms than placing devices on the wall and walking away. I hate bullies and I despise how the new system works. Further removing money and incentives to make us work harder will not work. Breaking Federal and State labor law s will not help your cause. Also working until 1- PM does not assist...

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      ADT Security Services2017-11-13

      ADT Security Services Response

      November 15, 2017Talent Acquisition Program Coordinator

      Thank you for leaving an honest review about ADT's management. We strive to provide our employees with an environment where they feel heard. If you would be interested in providing us more information related to your concern, please email Glassdoor@ADT.com with your name/location ...

      Show More
    • Helpful (2)

      "Installing residential and commercial alarm systems."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Installation Technician in Anaheim, CA
      Neutral Outlook
      No Opinion of CEO

      I worked at ADT Security Services full-time for more than 5 years

      Pros

      take home company truck, company phone (flip-phone), company laptop, up-sales commission bonuses, paid overtime, they provide some tools and PPE, medical and 401k.

      Cons

      often overtimes (sometimes it's a plus), Tue-Sat schedule, micro-management, customers always pissed off by dumb phone sales reps. Upper management always blames any problems on the installers. Zero promotion opportunities. Tons of paperwork. Lack of training for new techs...

      ADT Security Services2017-08-14
    • Helpful (2)

      "Overtime makes all the money for hourly techs"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Installation Technician in Springfield, VA
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at ADT Security Services full-time for more than 3 years

      Pros

      Overtime. Work every Saturday if you want for OT. Depending on how much you work, you can make 1 and 1/2 x your base pay for the year, maybe a little more.

      Cons

      Its all about the numbers. Thats most jobs nowadays though

      ADT Security Services2017-05-19
    Found 29 reviews