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ADT Security Services Installation Technician Reviews

Updated 6 Aug 2020

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2.5
56%
Recommend to a Friend
0%
Approve of CEO
ADT Security Services CEO Jim DeVries (no image)
Jim DeVries
3 Ratings
  1. "It's alright"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Installer Technician in Florence, SC
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at ADT Security Services full-time for less than a year

    Pros

    Good starting pay Provided tools and safety equipment Not hard work 2-3 jobs a day

    Cons

    Minimal information given Have to pester to get anything done

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  2. "Not a great place to work."

    2.0
    Former Employee - Installation Technician in Orlando, FL

    I worked at ADT Security Services full-time

    Pros

    Employees are great to work with.

    Cons

    Management is awful. Very disorganized company.


  3. "National Account Installation Manager"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Installation Account Manager in Dallas, TX
    Recommends
    Neutral Outlook

    I worked at ADT Security Services full-time for more than 3 years

    Pros

    No Travel, Relationships, Systems, Technology, Career

    Cons

    Personal Underdevelopment, Stressful, Low-pay, Long-hours

  4. "Gets better with time"

    3.0
    Current Employee - Install Tech in Milwaukee, WI
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at ADT Security Services full-time for more than 3 years

    Pros

    As you gain experience your schedule and earning potential increase.

    Cons

    not a great work life balance.

  5. Helpful (1)

    "Iron Fist Management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Installation Technician in Anaheim, CA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at ADT Security Services full-time for more than 8 years

    Pros

    Made a lot of friends there..

    Cons

    management overwork tech to get their bonuses when numbers are met, techs get nothing but to keep their jobs

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  6. "The job is what you make of it and if you're able to ignore the managers"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Installation Technician in Springfield, VA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time

    Pros

    Good teamwork, plenty of overtime, nice work vehicle.

    Cons

    Unrealistic expectations from management, unpredictable job sites, not much room for advancement

  7. Helpful (1)

    "Bad"

    1.0
    Former Employee - Installation Technician in San Antonio, TX

    I worked at ADT Security Services full-time for less than a year

    Pros

    Nothing don't work here your like trash.

    Cons

    Manager's are bad don't care about you

  8. "Good"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Commercial Installer in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at ADT Security Services full-time for less than a year

    Pros

    Consistent work and current supervisor is good.

    Cons

    Cyber metrics to evaluate employees needs to be adjusted and realistic

  9. Helpful (1)

    "ADT Security, the most frustrating company I have ever worked for"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Install/Service Manager in Nashua, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time for more than 3 years

    Pros

    ADT gives you great autonomy. Can set your own schedule, where you work (home or office), and work hours.

    Cons

    The company culture is rotten to its core. Very difficult work environment to develop and thrive in. Manager-level colleagues only seem to want to get ahead instead of invest the time to develop/coach their employees. Staff turnover is astronomical, i've had 4 different supervisors in 4 years with the company. Company does not hire from within, little room for upward mobility. Current operations, sales and customer service processes put front line employees in uncomfortable positions very frequently. Customers and employees feel like "a number" to ADT corporate instead of valuable patrons and colleagues.

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    ADT Security Services Response

    May 6, 2019

    Thank you for writing your review. Our employees are our most important asset and we're always looking to improve as a company and as an employer. To help ensure personal and professional success, we recommend communicating openly with your direct manager to ensure you feel valued as a member of the ADT team.

  10. Helpful (1)

    "Not what they use to be"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Installer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time for more than a year

    Pros

    Lots of work, you can gain alot of experience, provide a a vehicle tools and good benefits

    Cons

    Pay has been changed to hourly, you now work with others that only work for the hours. With hourly pay they pay you as much to reschedule and let someone else go back to so the job if you get a technician to show up that doesnt want to do the work required for that specific job. Industry standards for pay are price rate for most so the more you work and complete the more you can get paid, now you work for hours only. Co workers dont bother to complete quality work, constant service calls to fix lazy work.

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    ADT Security Services Response

    April 2, 2019

    Thank you for outlining your concerns. We aim to offer a very competitive benefits package and are always looking to improve what we offer to employees as we consider our employees to be our greatest asset. We will be sure to take your concerns into consideration as we review our plans but encourage you to reach out to alwaysthere@adt.com with any specific feedback.

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