ADT Security Services Outside Sales Representative Reviews | Glassdoor.co.uk

ADT Security Services Outside Sales Representative Reviews

Updated 2 Jul 2019

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Found 18 reviews

1.1
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0%
Recommend to a Friend
0%
Approve of CEO
Jim DeVries
1 Ratings
  1. Helpful (1)

    "Commission Only Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Outside Sales Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time for less than a year

    Pros

    Big Corporate company with strong product in the market for over 100 years.

    Cons

    No salary, commission pay only about $150 per sale up to 6, then more after. Hard to get 4 sales per week as everyone already has a alarm or doesn't want one. Real opportunity is new businesses moving in or being taken over. Need to have a good territory, meaning they have money and it's near a major city.

    Advice to Management

    None. Company is too big so everyone here is a supervisor and just passes down policy that gets made at corporate. Even executive management has to answer to the share holders and investors as is a public company. Best advice is to pay sales salaries to retain talent. $40-50K a year.

    ADT Security Services2019-07-02
  2. "Good sales job for starting out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Outside Sales Representative 

    I worked at ADT Security Services

    Pros

    Great leads and support

    Cons

    100% Commission - no base pay

    ADT Security Services2019-01-17

    ADT Security Services Response

    January 18, 2019

    Thank you for writing your review. Our ADT employees are very valuable to us, and we're always looking to make improvements as a company and as an employer.

  3. Helpful (7)

    "Be Prepared to Spend Savings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Outside Sales Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at ADT Security Services full-time for less than a year

    Pros

    Every now and then you actually can make thousands in a paycheck Flexibility if you're an established performer High level of Sales Support

    Cons

    Bi-weekly compensation (2017 change) + Commission Only means you can take home less than $500 in a two week period. Bottom tier reimbursments (cell phone, mileage) (think pennies per mile) Position says "outside" sales (be prepared to come into office every morning to report for work) You are not the only "ADT" in the market (enormous "authorized dealer" presence) (think 5 other "ADT's" all with a better price...

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    Advice to Management

    Micro-management is restrictive management. Stop limiting your sales people to one activity simply because "it's the only thing we can keep track of". Needing an answer for poor performance means you're expecting poor performance.

    ADT Security Services2017-09-07
  4. Helpful (3)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Morrisville, NC
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at ADT Security Services full-time for less than a year

    Pros

    Day begins st 9am, free coffee, and nice facility

    Cons

    Poor pay, poor leads to call, and wear and tear on vehicle

    Advice to Management

    Have managers to tell the truth about the job during the interview process.

    ADT Security Services2017-03-19

    ADT Security Services Response

    March 21, 2017Content Marketing Manager

    Thank you for leaving your review. Our employees' happiness is always top-of-mind, and we are sorry to hear your experience did not meet your initial expectations.

  5. Helpful (4)

    "Worst experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time for more than a year

    Pros

    None really come to mind

    Cons

    Zero work life balance which makes like difficult for a single parent. The sales manager was the absolute worst manager I've ever seen. Her vocabulary in her speech and in email was that of a 7th grader. It was embarrassing. She had no business having people working under her. She garnered zero respect from all she managed. She showed clear favoritism in handing out leads, had no management training whatsoever and fell...

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    Advice to Management

    Invest in your people, they will make or break you. There's a reason you have a massively decreasing market share and massive employee turnover.

    ADT Security Services2017-03-02

    ADT Security Services Response

    March 6, 2017Content Marketing Manager

    We are sorry to hear about your experience but appreciate you voicing your concern. Our employees' happiness is always top-of-mind, and we are sorry to hear your experience did not meet your initial expectations.

  6. "SALES REP"

    StarStarStarStarStar
      Former Employee - Outside Sales Representative in Dallas, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at ADT Security Services part-time for more than a year

      Pros

      ADT was a great place to work. Good products, great people. I enjoyed helping people with their security needs.

      Cons

      ADT, They kept changing our pay plan.

      Advice to Management

      Good people do not stay long, if you lower the pay plain

      ADT Security Services2017-01-16

      ADT Security Services Response

      January 16, 2017Content Marketing Manager

      Thank you for leaving your review. We are happy to hear of your experience, and will take your comments about pay into consideration as we are always looking to improve our offerings for our employees.

    • Helpful (1)

      "Custom Home Sales"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Outside Sales Representative in Farragut, TN
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at ADT Security Services full-time for more than 3 years

      Pros

      Good potential for high income IF you know how to sell, know your product and do not need management in order to be successful. Must be able to work independently!

      Cons

      NO room for advancement. The companies compensation plan for management is counter productive. It is easier to stay in a sales representative role and make more money. The only upside to move to management is to have a title. I had 6 managers in 3 years and I made more money than all of them.There is nothing worse than having a manager that you are more knowledgeable, driven and successful than and you have to work for...

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      Advice to Management

      Create a culture that promotes successful individuals and compensate them accordingly.

      ADT Security Services2017-01-31
    • Helpful (3)

      "Outside Sales Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Compensation and Benefits
      Former Employee - Outside Sales Representative in Chattanooga, TN
      Doesn't Recommend
      Positive Outlook
      Disapproves of CEO

      I worked at ADT Security Services full-time for less than a year

      Pros

      It's a 140 year old company with a well known reputation. They are rated number one in the security industry. The co-workers you will meet are amazing. ADT has a knack for hiring excellent employees and then underutilizing them and abusing them.

      Cons

      The management is negative! They use unprofessional language and use threats to motivate you. Also my personal supervisor did not do his job training me according to company regulations. I was left to find answers myself or constantly bother my coworkers who were happy to help. It's a commission only job where they micromanage your every move.

      Advice to Management

      Trust your hiring process that the people put in the job will most of the time Reach their goals. They don't need daily reminded what their daily duties are. Look at the big picture. What were their actual sales for the day not how many doors they knocked on or phone calls they made. Stop reading reports, go out in the field and get in touch with the way 2016 BSB sales reps have to communicate with their customers such...

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      ADT Security Services2016-11-29

      ADT Security Services Response

      December 2, 2016Content Marketing Manager

      Thank you for leaving an honest review about ADT's management. We strive to provide our employees with an environment where they feel heard. If you would be interested in providing us more information related to your concern, please email recruiting@ADT.com with your name/location ...

      Show More
    • Helpful (6)

      "Room for improvement"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Outside Sales Representative 
      Doesn't Recommend
      Neutral Outlook

      I worked at ADT Security Services

      Pros

      Great reputation, top quality products. They accommodate well for special needs. Average benefits. It's an honest shot at selling for a living. But unless you hit the pavement as a superstar you're going to starve a while.

      Cons

      For sales - beware of the pay structure! It's straight commission dressed up with a rapidly declining training period base pay. Only two out of eight guys on my team were making quota. You won't likely make enough money to survive off of for 6 to 12 months, if you last that long You better have a second income from somewhere for that year. Training process is poor but they think it's great. One quick pass through...

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      Advice to Management

      If the message isn't selling, it's usually not because of the messengers. It's the message. Fix the message. Throw out your entire training program. It's broken beyond repair. Train from an overview of the company and what you offer downward to the details. Give the guys a chance to review and study either from hard copy, or accessible on-line training materials, and practice what they've learned. Have lots of...

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      ADT Security Services2016-10-05
    • Helpful (6)

      "DON'T APPLY FOR SALES UNLESS YOU LOVE WORKING FOR FREE!!!!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Outside Sales Representative in Dallas, TX
      Doesn't Recommend
      Negative Outlook

      I worked at ADT Security Services

      Pros

      The benefits are good. The job itself used to be good, but that was so long ago it's hard to even remember

      Cons

      Management is: Unknowlegeable Plays Favorites Emotionally Abusive Mentally Abusive Doesn't care if the Employees have morale or not. NO SUPPORT Expects you to work 6 days a week, every Saturday, 12hr days, but will tell you the company only demands a 40hr work week....Huh?? The wear and tear on your car is not worth the meanial mileage you get (10 cents per mile) I could go on, and on, and on....

      Advice to Management

      You (CORPORATE) & (MANAGEMENT) Need to realize the TRUE definition of a "commissioned-only" employee!!! That means you do not tie up or cut into our money making time by having us do "MANDATORY" menial worthless things such as making millions of cold calls per week, making door knocking mandatory for every single person when some people get their numbers other ways, and blocking people unnecessarily for hours on end...

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      ADT Security Services2016-10-17

      ADT Security Services Response

      October 19, 2016Content Marketing Manager

      Thank you for leaving an honest review about ADT's management and we’re sorry to hear of your disappointment with the pay ADT offers. We strive to provide our employees with an environment where they feel heard. If you would be interested in providing us more information related to ...

      Show More
    Found 18 reviews