ADT Security Services "good benefits" Reviews | Glassdoor.co.uk

ADT Security Services Employee Reviews about "good benefits"

Updated 11 Jul 2019

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Found 2274 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
40%
Recommend to a Friend
45%
Approve of CEO
Jim DeVries
62 Ratings
Pros
  • "Company has pretty good benefits(in 147 reviews)

  • "Great benefits, awesome team, conducive for innovation and positive multiculturalism(in 95 reviews)

Cons
  • "00 monthly plus installation for the same stuff you can buy online or a lot less without a monthly(in 93 reviews)

  • "Need to give a base to sales reps(in 90 reviews)

More Pros and Cons

Reviews about "good benefits"

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  1. "outlook bleak"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Representative 
    Neutral Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time for more than 5 years

    Pros

    good pay good benefits 4 weeks pto

    Cons

    narrow longterm plan, commission structure is confusing and more complicated, horrible communication and over complicated policy management

    ADT Security Services2019-06-18
  2. Helpful (1)

    "Not what they use to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Installer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time for more than a year

    Pros

    Lots of work, you can gain alot of experience, provide a a vehicle tools and good benefits

    Cons

    Pay has been changed to hourly, you now work with others that only work for the hours. With hourly pay they pay you as much to reschedule and let someone else go back to so the job if you get a technician to show up that doesnt want to do the work required for that specific job. Industry standards for pay are price rate for most so the more you work and complete the more you can get paid, now you work for hours only....

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    Advice to Management

    Pay to industry standard, price rate ensures that you get technicians working and completing work that is quality and more work can get finished. First company I have worked for that is not piece rate, and 1st company that has had the poorest quality and slowest job completion.

    ADT Security Services2019-03-31

    ADT Security Services Response

    April 2, 2019

    Thank you for outlining your concerns. We aim to offer a very competitive benefits package and are always looking to improve what we offer to employees as we consider our employees to be our greatest asset. We will be sure to take your concerns into consideration as we review our ...

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  3. "Good benefits bad pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Patrol Officer 

    I worked at ADT Security Services full-time for more than a year

    Pros

    Good benefits. If you do your job management will leave you alone

    Cons

    Very low pay compared to industry standard.

    Advice to Management

    Increase wages!

    ADT Security Services2019-03-12

    ADT Security Services Response

    April 2, 2019

    Thank you for writing your review. Our employees are our most important asset and we're always looking to improve as a company and as an employer.

  4. "Overall Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Jacksonville, FL
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at ADT Security Services full-time for more than 3 years

    Pros

    Good Job, good benefits

    Cons

    Needs a little more stability

    ADT Security Services2019-03-11

    ADT Security Services Response

    March 26, 2019

    ADT is focused on providing reliable, high-quality service and enhanced customer experience while continuing to introduce innovative security offerings to better serve customers. Thank you for your role in ensuring we deliver on our promise.

  5. "Do not apply. Go to the next application."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at ADT Security Services full-time for more than 5 years

    Pros

    Freedom, good benefits, best products and services in the industry.

    Cons

    It’s all about the numbers. You are competing against ADT: dealers, call center, other companies that give everything away for free. In an industry where security has become a commodity ADT is no longer competitive. The dealers and call center have pricing advantages reps do not have. In an already toxic work environment the public offering and tremendous losses associated with it have the culture unbearable. There is...

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    Advice to Management

    Value your people. Train, review, and care.

    ADT Security Services2019-04-08

    ADT Security Services Response

    May 6, 2019

    We regret to hear about your experience and appreciate you voicing your concern. We encourage all employees to discuss these situations with upper-level management and Human Resources. Our employee's happiness is of the utmost importance. You can also reach out to alwaysthere@adt.com ...

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  6. Helpful (5)

    "It's probably very different now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Specialist in Boca Raton, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time for more than a year

    Pros

    At the time I was there, it was before the company that acquired. At that time it was a pretty good place to work, good benefits and pretty good pay. I think things are very different now that they've been acquired. From what I hear, there's now no work/life balance and everyone is responsible for way more in their position.

    Cons

    At the time I was there, it was difficult to move up unless you had a certain amount of time int he position OR you were politically favored by the C Suite. Now, from what I hear, they're short staffed and give promotions with little raise to appease people who are being asked to take on the role of 3 or 4 former team members.

    Advice to Management

    For the current management -- get off your high horse. Little town door to door is not the same as a Fortune 500 leader in security. Have more respect for people. Good talent is not expendable.

    ADT Security Services2019-02-27

    ADT Security Services Response

    March 5, 2019

    We appreciate your review. At ADT, we strive to ensure all employees have the necessary tools to succeed, including a balanced work-life environment. We challenge our colleagues at every step in their career and provide them with the necessary tools to grow, succeed, and reach personal ...

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  7. Helpful (5)

    "Outside Sales Rep-Residential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at ADT Security Services

    Pros

    Company has pretty good benefits...

    Cons

    Training is not really helpful then you are expected to start selling after your first week even though you have no idea how to sell the product. There is no base pay so while you are in training the money they pay isn’t enough to live...which is why most people quit within the first month. I’m currently looking for a new career because my bills don’t care that I was not properly trained. Oh and the mileage pay is a lot...

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    Advice to Management

    Be patient!!! No one wants to be unsuccessful...we haven’t truly been taught how to do anything just yet.

    ADT Security Services2019-02-26

    ADT Security Services Response

    March 5, 2019

    Thank you for taking the time to leave your review. The happiness of our employees is always top-of-mind and we regret to hear your experience is not meeting your initial expectations. We encourage you to speak with your manager or to your HR manager or reach out to us at alwaysthere@adt.com

  8. Helpful (1)

    "Commission Only Job"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at ADT Security Services full-time

      Pros

      Flexible Schedule working Good Benefits

      Cons

      Goals are not attainable by anyone, hence the high turnover.

      ADT Security Services2018-09-21
    • Helpful (1)

      "Service Technician"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Service Technician in Oak Brook, IL
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at ADT Security Services full-time for more than 10 years

      Pros

      Pay is very good, benefits are good and you get a company vehicle you can take home after work.

      Cons

      You are micro-managed, vehicles are monitored, so if you arrive at work at 8:01 am you're considered late and it will go on a daily report. You're not just a service tech, you're required to up-sell things too.

      Advice to Management

      You have a great crew of people, stop micro-managing us. We take pride in our work and you are making us feel like you no longer want us to be here. (be careful what you ask for)

      ADT Security Services2018-10-20
    • "Customer Service Rep"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 
        Recommends
        Neutral Outlook
        No Opinion of CEO

        I worked at ADT Security Services full-time

        Pros

        Good Benefits with decent pay

        Cons

        Stressful Environment not enough support from management

        ADT Security Services2018-08-29
      Found 2274 reviews