ADT Security Services "installation" Reviews | Glassdoor.co.uk

ADT Security Services Employee Reviews about "installation"

Updated 20 Aug 2019

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Found 2296 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
41%
Recommend to a Friend
46%
Approve of CEO
Jim DeVries
69 Ratings
Pros
  • "Company has pretty good benefits(in 147 reviews)

  • "Great benefits, awesome team, conducive for innovation and positive multiculturalism(in 95 reviews)

Cons
  • "00 monthly plus installation for the same stuff you can buy online or a lot less without a monthly(in 93 reviews)

  • "Need to give a base to sales reps(in 90 reviews)

More Pros and Cons

Reviews about "installation"

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  1. "Terrible support for employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adt Security Sales in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time for more than 8 years

    Pros

    work from home mostly; can make money if you hustle

    Cons

    steals leads and gives them to third party dealers; fight for commissions; little support for employees; installers don't have right parts, middle and upper management are worried about passing the buck

    Advice to Management

    stop stealing leads and supporting third party dealers, stop phone sellers from selling incorrect systems over the phone

    ADT Security Services2019-05-29
  2. Helpful (1)

    "Horrible job, thats it. PERIOD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Security Sales Consultant in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at ADT Security Services full-time for more than a year

    Pros

    May not work everyday if that's what you want.

    Cons

    LIES,LIES,LIES.... Appointment makers tell the people anything they want to hear to set the appointment. Then you get there and have to try and get their trust back. Your told not to answer any of the objections until your already installed the system. Terrible business model.

    Advice to Management

    Be honest with the people calling in.

    ADT Security Services2019-03-26

    ADT Security Services Response

    April 2, 2019

    Thank you for taking the time to leave your review. The happiness of our employees is always top-of-mind and we regret to hear your experience did not meet your initial expectations.

  3. Helpful (4)

    "Pathetic and frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Residential Sales in Montreal, QC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time for more than a year

    Pros

    Only one: great health plan, otherwise avoid this company at all costs, do not work here unless you are a consummate masochist and have no self respect whatsoever.

    Cons

    Unprofessionalism, incompetence, malicious, juvenile and just plain stupid. The HR is more interested in making sure their clothes match their shoes, managers don’t have any skills, payroll is run by chimpanzees....and if you complain about it they tell you to control your bad attitude and that you are being hostile and aggressive. There was hardly a pay where there was not a mistake. Installers are a joke and if they...

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    Advice to Management

    Stop hiring idiots to run your departments Start making people accountable for their mistakes Stop sweeping things under the carpet

    ADT Security Services2019-01-13

    ADT Security Services Response

    February 7, 2019

    We regret to hear about your experience and appreciate you voicing your concern. We encourage all employees to discuss these situations with upper-level management and Human Resources. Our employee's happiness and commitment to safety is of utmost importance.

  4. Helpful (2)

    "Small Business Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Shoreview, MN
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at ADT Security Services full-time for less than a year

    Pros

    I have a good manager and you get some company-provided leads. Casual atmosphere. Enjoyable day-to-day work process. Mostly you are working in the field from home. It's a sales job so for the most part you make of it what you put into it.

    Cons

    The company as a whole seems very disorganized. I had to start late because someone delayed running my background report. Someone fudged my address so I never got my health HSA card, it was sent to a wrong address. I've never been fully paid my travel benefits because no one seems to know how I am supposed to sign up to receive them. Most questions regarding compensation or benefits involve me becoming a ping pong ball...

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    Advice to Management

    Do more team building efforts. Either pay an hourly wage or provide all leads to your reps fairly rather than doing inefficient phone sales to allow your reps to make a realistic living while building personal relationships with your customers.

    ADT Security Services2018-09-26
  5. "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Bridgeville, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time for more than 5 years

    Pros

    There is none anymore . Company wants you to work 80 ty or more hrs a 6 day week for less pay . Used to be able to take time in between appointments to do follow ups and phone calls , Now its dispo dispo dispo leads that are over 3 or more years old . listen to managers who never work the sales position more then a year tell you how to sell .

    Cons

    Company been sold to Financial group that couldn't care less who's running company until they find another buyer . No future in home automation with all the fly by night companies giving it all away and Adt charging between $60.00 and $100.00 monthly plus installation for the same stuff you can buy online or a lot less without a monthly .Insurance is terrible with Bc and Bs...

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    Advice to Management

    learn how to take others like you want to be treated , Then again most managers are not even train to run a sales team .

    ADT Security Services2018-09-22
  6. Helpful (1)

    "Upper Management Problems"

    StarStarStarStarStar
    Current Employee - Installation Technician in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time for more than 5 years

    Pros

    Peers at the company are great to work with.

    Cons

    Upper management does not care about its employees. They cut installer pay by 1/3 and expect you to do more after the pay cut. Installer pay is also based on a "go-back" percentage which most go-back's can not be controlled. It is a toxic working environment and most of the installers share the same sentiment.

    Advice to Management

    Treat your employees better.

    ADT Security Services2018-09-11
  7. "Full Time Armed Patrol With Benefits- Torrance, CA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Armed Patrol Officer in Torrance, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time for more than a year

    Pros

    The ADT Benefits Package Offered

    Cons

    This is a terrible place to work in every way...if you're interested in armed patrol and alarm response look somewhere else...there are several great companies out there, but ADT is NOT one of them! The company is extremely cheap: patrol vehicles are in terrible condition and your co-workers in the Patrol Division are lazy and totally untrustworthy...if you forget something as minor as a notebook inevitably it will be...

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    Advice to Management

    Stop being so cheap and maintain your patrol units and other equipment well. Increase your hiring standards so you don't end up with a bunch of dishonest, lazy fools working as patrol officers. Every Sergeant needs to be fired and people with integrity need to be hired to replace them. Start firing officers that are incompetent! Lastly, CARE ABOUT YOUR CUSTOMERS!!!!

    ADT Security Services2018-08-04

    ADT Security Services Response

    August 16, 2018Social Media Intern

    Thank you for your review, as we take these reviews very seriously. We strive to provide our employees with a comfortable and productive atmosphere where no one feels they are treated unfairly, and we are sorry to hear you felt that was not the case during your time with ADT.

  8. Helpful (7)

    "Management led their top Quebec sales agent to quit after 2 years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Sales in Montreal, QC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time for more than a year

    Pros

    Great coworkers. People just trying to make a living

    Cons

    Since ADT took over ADT there was a problem. I had been with Protectron since March of 2016 and since my first month on the sales floor I was consistently in the top 3 if not the top performing agent on any given month. A superiorr, whom I will not mention by name, is a ruthless individual with only metrics on her mind. The wellbeing of her staff is not an issue, yet as Protectron we were able to have success. Since...

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    Advice to Management

    I don't even know

    ADT Security Services2018-05-11
  9. Helpful (2)

    "Commercial Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Commercial Service Manager in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at ADT Security Services full-time for more than 5 years

    Pros

    hard-pressed to find one. Was bought out into Tyco/ADT 3 times - each time tried to escape and they bought me out again. Each time a more radical downfall than the last.

    Cons

    Rampant Nepotism, corruption, divisiveness, deference to shareholders rather than flesh and blood subscribers, emphasis on back-log rather than completed solutions and working systems, fighting between installation and service, fighting between sales and installation, fighting between separate service departments. The Tempe AZ location...

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    Advice to Management

    Top down problem -

    ADT Security Services2018-05-01
  10. Helpful (9)

    "ADT Custom Home Services Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Custom Home Services in Concord, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time for more than a year

    Pros

    Compensation per sold job was good. Worked with affluent clients in homes valued over one million dollars. I had good production and was recognized as the top Rookie Sales Rep in the company.

    Cons

    Canned sales pitch known as "the Model Sales Call" must be adhered to leaving little creativity in the hands of the Rep facing the customer. High pressure from management to close the deal on the first sales call forced an approach that turned-off a large percentage of possible clients. Toughest competition was with small companies that worked with ADT directly as "Authorized Agents'. These company sold systems to...

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    Advice to Management

    Support your sales people! Don't let Authorized Dealers undercut your direct pricing you allow your own reps to offer to the marketplace while doing their best to make clients believe they are working with ADT directly. If this model won't work, eliminate your sales people completely and gather clients openly using the Authorized Dealer model. If a higher level of service is promised thru the Model Sales call for...

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    ADT Security Services2018-01-25
Found 2296 reviews