ADT Security Services "sales reps" Reviews | Glassdoor.co.uk

ADT Security Services Employee Reviews about "sales reps"

Updated 17 Aug 2019

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Found 2295 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
41%
Recommend to a Friend
46%
Approve of CEO
Jim DeVries
69 Ratings
Pros
  • "Company has pretty good benefits(in 147 reviews)

  • "Great benefits, awesome team, conducive for innovation and positive multiculturalism(in 95 reviews)

Cons
  • "00 monthly plus installation for the same stuff you can buy online or a lot less without a monthly(in 93 reviews)

  • "Need to give a base to sales reps(in 90 reviews)

More Pros and Cons

Reviews about "sales reps"

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  1. Helpful (7)

    "Dumpster Fire"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Recruiter in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at ADT Security Services full-time for less than a year

    Pros

    They have restrooms that you can use.

    Cons

    The whole thing is a con. Worst leadership I have ever seen in a recruiting department. Ran like a recruiting agency without the money. Leadership of the sales recruiting department is comical and completely unqualified. Over promise, under deliver. Complete lack of talent. Was there for close to a year and saw 30 people come and go on our team. Trying to recruit and hire commission only residential sales...

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    Advice to Management

    Learn how to recruit. Learn how to actually lead people. Learn how to motivate people. Stop offering a pizza party as a reward for an unreachable goal. These are adults working for you and they can buy their own pizza. Also, stop flying to Denver. Nobody liked your stupid stories.

    ADT Security Services2018-11-22

    ADT Security Services Response

    December 3, 2018

    Thank you for your honest review. Our employees are of the utmost importance to us, and we are sorry to hear your experience did not meet your initial expectations. If you would like to provide us with additional information regarding your situation, please send us an email at recruiting@adt.com ...

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  2. Helpful (2)

    "Small Business Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Shoreview, MN
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at ADT Security Services full-time for less than a year

    Pros

    I have a good manager and you get some company-provided leads. Casual atmosphere. Enjoyable day-to-day work process. Mostly you are working in the field from home. It's a sales job so for the most part you make of it what you put into it.

    Cons

    The company as a whole seems very disorganized. I had to start late because someone delayed running my background report. Someone fudged my address so I never got my health HSA card, it was sent to a wrong address. I've never been fully paid my travel benefits because no one seems to know how I am supposed to sign up to receive them. Most questions regarding compensation or benefits involve me becoming a ping pong ball...

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    Advice to Management

    Do more team building efforts. Either pay an hourly wage or provide all leads to your reps fairly rather than doing inefficient phone sales to allow your reps to make a realistic living while building personal relationships with your customers.

    ADT Security Services2018-09-26
  3. "Residential Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Manager in Mississauga, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time for more than 8 years

    Pros

    You get to work alone.

    Cons

    Very unorganized company and management. When I left they were always finding ways to try to pay you less as a commission sales rep.

    Advice to Management

    Evaluate your competition better and try to come up with better strategies. Treat your top sales reps better and try to retain them.

    ADT Security Services2018-09-05
  4. "I Worked There Three Days"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Fredericksburg, VA
    Doesn't Recommend
    Negative Outlook

    I worked at ADT Security Services full-time for less than a year

    Pros

    The ability to make a lot of money is there.

    Cons

    This is if you are working as a Sales Rep-if you like being kept in the dark about what's going on, where you're going and when you'll be back home this job is perfect for you. My third day was spent in the field-I was placed in a van and was not told where we were going until half way there...we went three hours south of where I live and where the office is based. We worked all day in the hot sun-being dropped off in...

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    Advice to Management

    Be more open with you employees at orientation. I was told nothing about where I would be going or how to dress. They said business casual and so I wore nice dress pants. It's 90 degrees outside...I should have been informed to wear shorts, bring sunscreen and that I would be traveling four hours away from home for an extended period of time.

    ADT Security Services2018-08-11

    ADT Security Services Response

    August 16, 2018Social Media Intern

    We are sorry to hear about your experience but appreciate you voicing your concern. We encourage all of our employees to discuss these situations with upper-level management and HR as our employees' happiness is of utmost importance to us.

  5. "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Territory Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time for more than a year

    Pros

    You could make your own schedule every day.

    Cons

    ADT stopped giving sales reps leads and it's a 100% commission based job.

    Advice to Management

    n/a

    ADT Security Services2018-06-12
  6. Helpful (9)

    "ADT Custom Home Services Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Custom Home Services in Concord, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time for more than a year

    Pros

    Compensation per sold job was good. Worked with affluent clients in homes valued over one million dollars. I had good production and was recognized as the top Rookie Sales Rep in the company.

    Cons

    Canned sales pitch known as "the Model Sales Call" must be adhered to leaving little creativity in the hands of the Rep facing the customer. High pressure from management to close the deal on the first sales call forced an approach that turned-off a large percentage of possible clients. Toughest competition was with small companies that worked with ADT directly as "Authorized Agents'. These company sold systems to...

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    Advice to Management

    Support your sales people! Don't let Authorized Dealers undercut your direct pricing you allow your own reps to offer to the marketplace while doing their best to make clients believe they are working with ADT directly. If this model won't work, eliminate your sales people completely and gather clients openly using the Authorized Dealer model. If a higher level of service is promised thru the Model Sales call for...

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    ADT Security Services2018-01-25
  7. Helpful (5)

    "Company struggling, sales reps overextended and undercompesated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Small Business Sales in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time for more than 5 years

    Pros

    - Excellent brand recognition, reliable products being sold. - Great first sales job (micromanaged daily tasks means you will learn the ADT way to sell, no exceptions) - Commission only sales job (which USED to be a huge plus, but see below to view all the other tasks given to these sales reps which do not convert to $$ in your pocket)

    Cons

    - Corporate controlled bidding process rarely allows the sales reps to remain competitive within the alarm space. - Company focusing more on sales over the phone, this means you often will be prospecting in the field and find a location was already sold over the phone before you arrive. - **You will even find that resale sites have been sold over the phone before you even...

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    Advice to Management

    These knee jerk recovery initiatives will not protect your jobs for much longer. You're trying to squeeze blood from a rock, and unfortunately the issues with ADT are not within your powers to fix, and must come from the executive team to really turn this ship around.

    ADT Security Services2018-02-16
  8. Helpful (3)

    "Small Business Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Small Business Sales Representative in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time for more than 5 years

    Pros

    Flexible Schedule Benefits Hit above plan and can make decent money

    Cons

    Lack of Company Leads Phone Sales and Dealers are the main sales focus Corporate sales reps turnover is 70-80% in most offices

    Advice to Management

    Create a rep council to hear what works and does not work in the field Create a Senior Rep Position When company goes public AGAIN - give stock options as part of employee.rep compensation Sales manager d

    ADT Security Services2017-12-24

    ADT Security Services Response

    December 28, 2017Talent Acquisition Program Coordinator

    Thank you for writing your review. Our ADT employees are very valuable to us, and we're always looking to make improvements as a company and as an employer. To help ensure personal and professional success, we do recommend open communication with your direct manager.

  9. "SALE REP"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time for more than a year

    Pros

    The company is a leading class company. The brand is well known. And the income opportunity is there for those that work the system.

    Cons

    Leads could be better for the sales reps. It requires a substantial amount of phone work.

    ADT Security Services2017-12-25
  10. "Look for the positives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time for more than 10 years

    Pros

    Great known company, local management is great and helpful. Lots of freedom to make your own schedule and money. Good 401k benefits

    Cons

    Upper management tends to forget about reality and how sales reps and managers make money.

    Advice to Management

    Commission based reps need a more lucrative and realistic commission plan.

    ADT Security Services2017-12-15
Found 2295 reviews