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AIG Reviews

Updated 22 October 2017
2,771 reviews

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3.0
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AIG President & Chief Executive Officer Brian Duperreault
Brian Duperreault
91 Ratings

2,771 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "High hopes with new CEO coming on-board"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Manager in London, England
    Current Employee - Executive Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AIG full-time (More than 5 years)

    Pros

    Great people, diversity and global reach, innovative, doing real job on day 1 and use your brain and skills, development opportunities

    Cons

    can be difficult to navigate, still some silo culture, frequent change in top management created atmosphere of uncertainty though with new CEO this is now shifting quickly

    Advice to Management

    Link initiatives to the company rather than individuals


  2. "Claims Adjustwr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, England
    Current Employee - Anonymous Employee in Manchester, England

    I have been working at AIG full-time (More than 3 years)

    Pros

    Good benefits and bonus structure.

    Cons

    It's difficult to progress with the company unless you're in London.
    No pay rises


  3. Helpful (4)

    "Inconsistent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Croydon, England
    Current Employee - Claims Adjuster in Croydon, England
    Doesn't Recommend
    Negative Outlook

    I have been working at AIG full-time (More than 5 years)

    Pros

    Good company benefits, pension, life insurance and other schemes

    Cons

    There is no consistency in management.
    The company wastes thousands of pounds on different 'projects' only for them to be scrapped

    Advice to Management

    Stop working against each other!


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  5. Helpful (4)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AIG full-time (More than 5 years)

    Pros

    Bonus , diversity, location, people, flexible working if your manager allows!

    Cons

    Staff are overworked and demoralised always under threat of redundancy

    Advice to Management

    Look at staff budgets, need to allow staff to do good job ranger than firefighting


  6. Helpful (4)

    "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in London, England
    Current Employee - Marketing in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at AIG full-time (More than 5 years)

    Pros

    relaxed work environment, some friendly people

    Cons

    bad management style, bad internal communication and no company's vision, no sense of direction, chaotic and politics-based environment


  7. Helpful (1)

    "Build trust"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Positive Outlook
    Approves of CEO

    I have been working at AIG full-time (More than 5 years)

    Pros

    Work hard but good rewards and good people

    Cons

    NY control everything, makes it hard!

    Advice to Management

    Really empower regions.


  8. Helpful (2)

    "Used to be really good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in London, England
    Current Employee - IT Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at AIG full-time (More than 10 years)

    Pros

    The people make the place despite all the constant changes. Interesting to see if the new senior management will live up to their promises.

    Cons

    Constant change and budget cuts mean it is very difficult to do a good job. Management seem to manage upwards and always seem to be fire fighting rather than executing on strategy.

    Advice to Management

    Respect the staff and stop loosing good people.


  9. Helpful (4)

    "Worst company I ever worked for"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AIG full-time (More than 5 years)

    Pros

    Good people - but then there are good people in all companies!

    Cons

    Lots of management (aka bureaucracy) but no leadership. No "man management". AIG have developed a new management style - "Management By Intranet"; I had more contact with the intranet telling me what's going on, or what the latest changes to strategy, organisation and personnel were, or what compulsory online course I had to do than from my own line manager. In one case I was line managed by someone for 6 months who I never met!


  10. Helpful (4)

    "Accelerating decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Project Manager in London, England
    Former Employee - IT Project Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AIG full-time

    Pros

    No pros at this time

    Cons

    Ongoing layoffs with no fixed scope, timetable or target. Last 18 months has been a never ending cycle of who is being made redundant next. As soon as one group go the work is out that the next layoffs are in the pipeline. Nobody knows where the sword of damocles will fall next or if they are even in the firing line. Senior staff are resigning or being fired alternately, followed by batches of their teams. Last in, first out seems to be the maxim as the payout is lower and working conditions get worse, perhaps in the hope longer serving staff will just leave. Every meeting is an argument about which cost centre has to pick up the bill and why that isn't acceptable.

    Advice to Management

    Create a strategy that doesn't involve cutting costs and exiting markets otherwise we will eventually get down to a company with one person, working out of their bedroom, hoping to sell insurance to companies run by former employees.


  11. Helpful (2)

    "Aig leadership considers the cost of everything and value of nothing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AIG full-time (More than a year)

    Pros

    AIG has a lot of challenges and you can make a difference sometimes and there are some great people.

    Cons

    Data, technology and tools are extremely behind other players. In addition underwriting technical expertise is also behind. New talent brought in are not listened to despite having seen best of in other places. Cost savings are the only thing management feel they control so is their biggest focus. This is largerly due to the fact that the company and in particular the P and C business is run by accountants and not insurance experts such as underwriters and actuaries - who understand the risk reward equation better. There is such a focus on expenses and it is indiscriminate that is even if you are overworked and under rersourced you have to downsize the team. Even if the value the team adds including reshaping the underwriting business outweighs cost saving by 100 times. There is no trust in staff and treated like children. Modularity is not working because the P and L causes matrices. The expense savings are destroying the company as talent is not rewarded and not treated well. It states that not having inflationary rises is inline with the market which is not true. There is not enough investment in people and technology because the current management are unable to turn around the company from underwriting so are only able to focus on expenses. This is destroying value for the shareholders as talent gets frustrated and leaves. Aig thinks it is good at change but in reality they change structures without changing behaviours and thinking. Whilst they keep the same people at the top and they keep behaving in the way they do - it is not going to improve.

    Advice to Management

    Be brave and tell the market that it is not going to cut expenses because it needs to invest in talent and IT to make AIG fit for purpose.

    Start trusting it's staff and stop questioning everything done. In this sort of environment you will lose the talent and retain people who are not confident enough to go elsewhere.

    Stop the blame culture and stop some of the poor bullying behaviours from management.

    Actually speak to staff about the best way to turn the company around instead of thinking they know best all the time.

    Cut out some senior management as there are too many layers, too inefficient, and you cannot get anything done. Give staff some leeway to get stuff done instead of needing to ask permission for every minor issue. And ensure they dont try to bully staff into doing the wrong thing and not fulfilling the requirements in protecting the policyholders.


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