Abtran Reviews | Glassdoor.co.uk

Abtran Reviews

Updated 12 March 2019
234 reviews

Filter

Filter


2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Abtran CEO Pat Ryan
Pat Ryan
84 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "The people are great, all the teams that I have ever worked with are so helpful and Abtran is always striving to become a better employer everyday" (in 13 reviews)

  • "Relatively easy to move up the ladder provided you have a manager/team leader that is bothered to help you out" (in 11 reviews)

Cons
  • "There Is a culture of someone being a team leader and thinking they are the new god," (in 17 reviews)

  • "Can feel as if you're just a number and not feel valued" (in 8 reviews)

More Pros and Cons

  1. Helpful (3)

    "They don't give a singular poo about you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Abtran full-time

    Pros

    The friends you make at work

    Cons

    pretty much everything
    low pay
    no opportunities
    never listened to
    disgusting HR processes

    Advice to Management

    get out of your own holes


  2. Helpful (9)

    "Not a place for a career - Greenstar Energy (UK)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - .NET Developer
    Former Employee - .NET Developer
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Abtran full-time (Less than a year)

    Pros

    The paycheck was consistent and reliable.
    A handful of TLs really wanted to help their teams, and I felt bad leaving them but not leaving management behind.
    The odd customer that appreciated your genuine effort to resolve their problem.

    Cons

    During my interview, I was asked if I had any upcoming holidays planned. I advised that I did and assumed that it was taken note of. Two months later I checked with my TL that it was on the record that I was going to be off for that time and he said that I couldn't take that time off since it wasn't in my record. I thankfully managed to find the manager who was in my interview who sorted it out but this points to a severe lack of organisation.

    When I started there, I was told that with my background I could be fast-tracked into working on more technical projects (off phones basically). I made an effort to show how my skills could be applied to streamline processes for both staff and management at all levels. My advice and solutions were outright ignored despite TLs showing great interest in having them implemented across the contract.

    Mental health issues are not taken seriously at all. Do not expect any sympathy from some TLs if you're suffering from any mental health difficulty. My second TL told me that if my issues were affecting my work that I should just leave, despite knowing that nobody is working there because they love the work but because they need a paycheck.

    After talking with some colleagues in the canteen one day about unions I was brought into HR and advised that "Abtran doesn't recognize unions" and threatened to fire me if I talked about them during work hours, on break or anywhere on premisis.

    The phone server would regularly go down, in a call center.

    The client company would either never listen to or get the feedback that we were giving on the floor. We advised that generating all the customers bills in one or two days was lagging the system and meant we couldn't update customers bills while they were on the phone (reducing our "First Call Resolution"). This problem persisted beyond my time there.

    Reported incidents of hate-speech by management to HR were not taken seriously and employees were told to report it to their managers, often the ones citing the hate speech. This made it very uncomfortable to work there for myself and other minority groups.

    When more staff were hired, the targets never changed. Meaning we still had to complete 42 calls a day even if the workforce for that contract increased 50 - 100%. Employees that regularly missed that quota, even by one or two calls, were warned of their 'poor performance'. This inconsistency was brought up but targets never changed.

    Employees that regularly do the wrong thing or mess up accounts entirely often have no repercussions if their chummy with the managers.

    Dissemination of information relating to factors that may affect the number or quality of calls was often by word of mouth and unreliable.

    There was exposed wiring, possibly live, in the men's bathroom.

    One day the smell of vomit filled the entire call floor and we were told to work through it.

    Advice to Management

    Please start treating your employees as more than money machines. We're starting to break down. We sometimes need more than 7 minutes to use the toilets for goodness sake.

  3. "Advisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Abtran full-time

    Pros

    Great people on team make a difference

    Cons

    Micromanagement
    No flexibility for holidays

    Abtran Response

    8 Mar 2019

    Thanks for taking the time to leave this review. We appreciate all feedback and will ensure it is taken on board.


  4. "Work like a dog for very little money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Agent in Cork (Ireland)
    Former Employee - Agent in Cork (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Abtran full-time (More than 5 years)

    Pros

    People you work along side

    Cons

    over worked, under paid (saw many leave due to stress), difficult to take holidays, Middle management, Flat rate overtime,


  5. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Cork (Ireland)
    Current Employee - Customer Service Agent in Cork (Ireland)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Abtran full-time (More than a year)

    Pros

    The hours suit me. This can change from different accounts and different teams on specific accounts and you can be changed in a heartbeat without notice. Great colleagues. Great for learning some basic skills.

    Cons

    Pay
    Lack of training
    Canteen prices
    No follow through from management
    Team leaders having no product knowledge as they are moved from all accounts.
    Lack of respect for employees.
    Timed toilet breaks.
    Faulty equipment.
    The place is walking with the dirt.
    No sick pay

    Advice to Management

    Treat staff better overall I do know this can depend from each manager but from my knowledge it happens a lot. Pay staff a decent living wage, when you start in a company you can understand the pay rate but for this to never go up or just by a few cent over years of service this is crazy and morally wrong. Follow through on promises to staff.

    Abtran Response

    13 Mar 2019

    Thanks for taking the time to leave this review. We appreciate all feedback and will ensure it is taken on board. If you have any suggestions or would like to give any feedback, please reach out to... More


  6. "Brilliant Irish Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Dublin, Co. Dublin (Ireland)
    Current Employee - Customer Support in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Abtran full-time (Less than a year)

    Pros

    Great staff and managers,
    Understanding of issues,
    Great progression

    Cons

    Not a very livable wage

    Advice to Management

    A wage increase across the board will make it more livable for those who work full-time.

    Abtran Response

    22 Feb 2019

    Thanks for taking the time to leave this review. We appreciate all feedback and will ensure it is taken on board. If you have any suggestions or would like to give any feedback, please reach out to... More


  7. Helpful (1)

    "Customer servcice"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Abtran full-time (More than a year)

    Pros

    Challenging, autonomous, sick leave unpaid, no additional benefit..

    Cons

    Pay, food, management, unrealistic targets, team leaders can be obnoxious

    Advice to Management

    Be more helpful to employee, rectify the sick leave.

    Abtran Response

    13 Mar 2019

    Thanks for taking the time to leave this review. We appreciate all feedback and will ensure it is taken on board.

  8. "Get out ASAP"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Abtran full-time

    Pros

    No positives at all .

    Cons

    Hours. Awful Pay. Not worth it.


  9. Helpful (1)

    "Abtran Cork"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Team Leader in Cork (Ireland)
    Current Employee - Customer Service Team Leader in Cork (Ireland)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Abtran (More than 5 years)

    Pros

    Easy to get an entry level job
    Easy interview
    Potential for promotion
    Lots of internal job opportunities
    Permanent job

    Cons

    Low pay for entry level customer service
    Some accounts are not great to work on

    Advice to Management

    Increase pay in line with other contact centres

    Abtran Response

    5 Feb 2019

    Thanks for taking the time to leave this review. We appreciate all feedback and will ensure it is taken on board. If you have any suggestions or would like to give any feedback, please reach out to... More


  10. "Very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Abtran full-time

    Pros

    Nice place to work but don't stay too long

    Cons

    No possibility to progress

    Abtran Response

    4 Feb 2019

    Thanks for taking the time to leave this review. We appreciate all feedback and will ensure it is taken on board. If you have any suggestions or would like to give any feedback, please reach out to... More