Abtran Reviews

Cons

pretty much everything
low pay
no opportunities
never listened to
disgusting HR processes

Cons

During my interview, I was asked if I had any upcoming holidays planned. I advised that I did and assumed that it was taken note of. Two months later I checked with my TL that it was on the record that I was going to be off for that time and he said that I couldn't take that time off since it wasn't in my record. I thankfully managed to find the manager who was in my interview who sorted it out but this points to a severe lack of organisation.

When I started there, I was told that with my background I could be fast-tracked into working on more technical projects (off phones basically). I made an effort to show how my skills could be applied to streamline processes for both staff and management at all levels. My advice and solutions were outright ignored despite TLs showing great interest in having them implemented across the contract.

Mental health issues are not taken seriously at all. Do not expect any sympathy from some TLs if you're suffering from any mental health difficulty. My second TL told me that if my issues were affecting my work that I should just leave, despite knowing that nobody is working there because they love the work but because they need a paycheck.

After talking with some colleagues in the canteen one day about unions I was brought into HR and advised that "Abtran doesn't recognize unions" and threatened to fire me if I talked about them during work hours, on break or anywhere on premisis.

The phone server would regularly go down, in a call center.

The client company would either never listen to or get the feedback that we were giving on the floor. We advised that generating all the customers bills in one or two days was lagging the system and meant we couldn't update customers bills while they were on the phone (reducing our "First Call Resolution"). This problem persisted beyond my time there.

Reported incidents of hate-speech by management to HR were not taken seriously and employees were told to report it to their managers, often the ones citing the hate speech. This made it very uncomfortable to work there for myself and other minority groups.

When more staff were hired, the targets never changed. Meaning we still had to complete 42 calls a day even if the workforce for that contract increased 50 - 100%. Employees that regularly missed that quota, even by one or two calls, were warned of their 'poor performance'. This inconsistency was brought up but targets never changed.

Employees that regularly do the wrong thing or mess up accounts entirely often have no repercussions if their chummy with the managers.

Dissemination of information relating to factors that may affect the number or quality of calls was often by word of mouth and unreliable.

There was exposed wiring, possibly live, in the men's bathroom.

One day the smell of vomit filled the entire call floor and we were told to work through it.

Cons

No possibility to progress

Cons

If I had the access to the training material at home, I would have been able to study them better. However, this would have violated the data protection

Cons

Bad management but not all

Cons

facilities could do with an uplift but understand this is on the way
benefits need to be reviewed but again told this is on the cards for 2019

Cons

Management aren’t very understanding to employees.

Cons

I would say Benefits and Rewards but this is being rolled out in January 2019

Cons

Not much to speak about. It's a call centre so it is what it is

Cons

Money could be improved, but that is it