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Acora Reviews

Updated 30 November 2017
35 reviews

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2.3
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David Rabson
26 Ratings

35 Employee Reviews

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  1. Helpful (1)

    "Not perfect but getting a lot better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Burgess Hill, England
    Current Employee - Project Manager in Burgess Hill, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Acora full-time (More than a year)

    Pros

    People, products, potential, vendors, opportunies

    Cons

    There are some process challenges that need to be resolved

    Advice to Management

    Keep taking the advice of the wider team


  2. Helpful (5)

    "Watch your back."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people make this place, there is little else that can be added to make this company sound a remotely nice place to work.

    Cons

    It’s awful, that’s the long and short of it. I left as soon as I could. What a dreadful place. The induction was really really badly organised. Whatever the HR management do leaves a lot to be desired. It was a car crash and have had better welcomes at a farmyard. The manager is unapproachable and no compassion felt. It comes across as just another day in the job and cares little for issues that arise. You’d be better off not having that representing your company.

    Service desk management is bullish and attitudes within the teams are bad, bad, bad. You’ll never keep anyone long enough if attitudes don’t change.

    Advice to Management

    Make newbies feel welcome, HR have more visibility and do more. They only seem interested when there is a disciplinary.


  3. Helpful (6)

    "The choice of leaders? No Way!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burgess Hill, England
    Former Employee - Anonymous Employee in Burgess Hill, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Acora full-time (Less than a year)

    Pros

    A Great company if you can sit in the corner waiting to get paid and don't get noticed doing so or if you’re a yes-man with no mind of your own.

    Cons

    Tyrannical Leadership that has no strategy or direction, daily fire fighting and a blame culture that is so endemic it may as well be on the job ads. A poorly run outfit that advocates a divide and conquer attitude to employees and described by its own managers as sink or swim and like it or leave it place to work.

    Advice to Management

    Your people are your best asset; they are not a drain, a liability or an over head. They have ideas, talent, aspirations and loyalty. If you pay them poorly, take their security and view them with mistrust - How will you be the choice of leaders and not the choice of dictators?


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  5. Helpful (7)

    "First to Worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Acora full-time

    Pros

    This was a struggle… The staff at Acora, for the most part, are great, dynamic and constantly trying their best.

    Cons

    So much has already been said below. Acora’s key problem is that no one wants to take responsibility or be held accountable for key decisions and when things don’t go as planned, it becomes someone else’s problem. In my time there I have seen the ‘scapegoat’ culture evolve primarily through poor management hiring decisions and the board not being visible to see what is happening on the ground.

    What once strived to be an open and honest culture through the re-brand to Acora and introduction of new vision and values for ‘one Acora’ and ‘together we win’ has become an blame culture which has permeated through most levels of management to the point where it cannot and should not be ignored, yet those individuals are not held to account and hoping the problem goes away seems to have become the norm rather than tackling the key issues.

    I have witnessed first-hand what the changes in management structure on the desk and HR especially have had on the morale and overall effective running of the company. The new desk management are inherently not ‘people’ people, meaning that a flippant attitude to employee relations is the norm. The reviews from others mention the bullying attitude of the management and jokes about people getting fired. I can confirm that this is true. Jokes happen regularly and are often shouted across the office to make a statement. If someone resigns, it is taken as a personal insult and management feel they must ‘manage the message’ which all too often involves tarnishing a good employees name because they are no longer there to defend themselves.

    In a normal organisation HR would be there to be a fair and impartial mediator to these issues and provide a service for both the organisation and its employees. Here that is not the case; the HR management’s attitude to employees can only be described as insidious. Often, they will get involved in the jokes about people’s families, performance and health with the desk management in an open environment causing an uneasy atmosphere to those who need HR guidance. It is not hidden and everyone is aware of what goes on. Often they do not follow process, I can think of examples of at least 2 redundancy campaigns where due process and consultation was not followed in the last year as well as complaints not being tackled and various other issues that push ethical and legal boundaries to their limit.

    Over the course of the last few months, the most recent redundancies have caused chaos. People have been told they have not got their job before being interviewed. Some have been rejected for their roles by mistake and then had it re-offered to them and the overall communication with all staff has been abysmal. Conversations about the ‘hit list’ and those ‘selected for round one’ are had in offices with open doors so that those walking by can hear their colleagues names mentioned. Needless to say, this information spread like wildfire! Staff are leaving in droves and there is a desperate rush to try to replace them which is clearly failing. If you are considering employment at Acora- don’t! At this rate they will have no one left except those too demotivated to look elsewhere and who have had their confidence systematically stripped away. Perhaps they’ll get so desperate that they can hire the travellers that frequently live in the car park outside one office? Staff are so unhappy that someone even set fire to the kitchen. If that doesn’t give you some indication of how dire your circumstances are then I don’t know what will.

    Pay is also a constant bug bear among the staff. Large pay increases are usually given to those who have already resigned which effectively rewards those who no longer have their heart in the job and demoralises those who stay loyal for years. The bonus scheme has also not been paid out for at least 6 years so if that is one of the benefits drawing you to apply, you will be sorely mistaken. Despite claiming to have ‘no money in the pot’ and giving on average a 1% pay increase to staff to cover basic inflation (if you’re lucky), last year the board gave £50 notes out in the staff meeting to anyone who they could coerce into asking a question from a large roll pulled from the CEOs pocket. This came across as incredibly patronising that the CEO could literally throw money around a room but staff could not be fairly rewarded for their hard work.

    Advice to Management

    This will fall on deaf ears but, review your management, you have had the complaints from staff and customers, it’s time to get your heads out of the sand and tackle the issues at hand. Surely the pain of addressing these key failings will be worth the long term benefit of a happy, motivated workforce who does their best for you and your customers?

    There are a couple of highly scored reviews put up recently, please stop with the fake reviews. Every member of staff past and present can tell exactly who it is by the writing style and to accuse your staff of being toxic and relying on handouts just because they disagree with you or point out your flaws is downright petty.


  6. "Dynamic and constantly improving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Major Incident Manager in Birmingham, England
    Current Employee - Major Incident Manager in Birmingham, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Acora full-time (More than a year)

    Pros

    I have worked at Acora now for coming up to 2 years, and a lot has changed, and with good reason. The salary is fine, the people are great, and you can really make a name for yourself if you put the effort in, and career progression especially for technical staff is the best I've ever seen.

    Cons

    Change scares people, and it's never comfortable, but in the modern world it's required. There has been some upheaval but for positive reasons.

    Advice to Management

    Change is good, but not too often. Give the model in place now a good time to bed in before changing it again.


  7. "Suits Hard Workers - a great place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Middle Management in Solihull, England
    Former Employee - Middle Management in Solihull, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Acora full-time (More than a year)

    Pros

    Acora has been a great company to work for and has furthered my career more than I could have hoped. Most of the reviews written below are written by people who were not hardworking enough to progress and were hoping for handouts. These people will be lucky to make it anywhere unless they stop blaming everything but themselves. I would however agree with some of the negatives which I'll mention below but on the whole, a real positive!

    What's good?

    - opportunities
    - mentoring
    - diverse
    - developing
    - varied
    - rewarding
    - friendly
    - interesting

    Contrary to the comments of people below, I have found Acora a fantastic place to work, full of friendly people, full of competent people (mostly) and a place that I have been able to develop.

    I've been based in the Solihull office which has a real culture of commradery and has a buzz about the office. It would be fair to say that this is a polar opposite to the Burgess Hill office but new management seem to be bringing energy back to the team.

    A swathe of top quality customers have been, and still are, coming on board which has happened to to an invigorated sales pipeline.

    Cons

    There are, inevitably some downsides and they do require some work:

    - interdepartmental cohesion needs to be improved

    - recruitment has not been successful but a revised policy has started to add value
    - the 'pace' is extremely fast and unrelenting (positive or negative depending on your character)
    - work to be done on relationship between board level and workers

    Advice to Management

    Please remember that the staff are the key, if they are working for you, then they will intrinsically work for the customers. This has not been feasible due to 'toxic' employees but should now be a real focus.


  8. Helpful (10)

    "Depressing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dogs Body
    Former Employee - Dogs Body
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Acora full-time (Less than a year)

    Pros

    Good career progression if you are willing to work extremely hard, basically give up your life, do favours and brown nose. Do a lot of on call and be a 24 hour engineer and you might progress, however the progression is only good if you plan to move on. You simply will not get paid any more despite what you do so as a pro you can get progression by exposure and then move on to a company that pays the market average and more which you will not get at Acora.

    Cons

    Management is very inexperienced where it counts. Promoted from a low level and not managed people. Not professional, attack analysts with petty things rather than focus on completing calls and supporting customers and engineers. It's very funny to watch sometimes because the lower end managers can not speak for themselves they have to get an answer to a question from the senior ops for the silly small things.
    HR management not helpful or neutral anymore, very 1 sided
    Company went from a genuine IT company with a focused portfolio to a sell it all overnight with no experience in how to support some of the tech.
    Over reliance on contractors because they fired us all
    High turn over of analysts because of poor treatment and pay

    Advice to Management

    No comment


  9. Helpful (8)

    "Sad times..."

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Acora full-time

    Pros

    Some of the people were great work colleagues who I wish all the very best to.

    Cons

    The senior leaders & HR need to wake up...you can't treat people as if they're a number. People need to be treated with respect, integrity and empathy - sadly these qualities do not exist within the management team...especially HR.

    Advice to Management

    People make your business successful...start to treat them the way in which you'd expect to be treated within the workplace!


  10. Helpful (11)

    "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Acora full-time (Less than a year)

    Pros

    There is a five word minimum

    Cons

    Don't believe the fake 4 star review below. Clearly written by management on the desk. I've not met any toxic people looking for handouts here just regular people ground down by the toxic management style. The reviews about joking about sacking people are 100% true.

    Advice to Management

    Advice to jobseekers would be to steer clear
    Nothing to write that hasn't been said below


  11. Helpful (9)

    "Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Acora full-time

    Pros

    Not very much to tell about

    Cons

    Not very good not happy

    Advice to Management

    Treat the staff right and it will be better


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