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Acora Reviews

Updated 20 September 2017
32 reviews

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2.4
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David Rabson
24 Ratings

32 Employee Reviews

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  1. "Dynamic and constantly improving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Major Incident Manager in Birmingham, England
    Current Employee - Major Incident Manager in Birmingham, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Acora full-time (More than a year)

    Pros

    I have worked at Acora now for coming up to 2 years, and a lot has changed, and with good reason. The salary is fine, the people are great, and you can really make a name for yourself if you put the effort in, and career progression especially for technical staff is the best I've ever seen.

    Cons

    Change scares people, and it's never comfortable, but in the modern world it's required. There has been some upheaval but for positive reasons.

    Advice to Management

    Change is good, but not too often. Give the model in place now a good time to bed in before changing it again.


  2. "Suits Hard Workers - a great place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Middle Management in Solihull, England
    Former Employee - Middle Management in Solihull, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Acora full-time (More than a year)

    Pros

    Acora has been a great company to work for and has furthered my career more than I could have hoped. Most of the reviews written below are written by people who were not hardworking enough to progress and were hoping for handouts. These people will be lucky to make it anywhere unless they stop blaming everything but themselves. I would however agree with some of the negatives which I'll mention below but on the whole, a real positive!

    What's good?

    - opportunities
    - mentoring
    - diverse
    - developing
    - varied
    - rewarding
    - friendly
    - interesting

    Contrary to the comments of people below, I have found Acora a fantastic place to work, full of friendly people, full of competent people (mostly) and a place that I have been able to develop.

    I've been based in the Solihull office which has a real culture of commradery and has a buzz about the office. It would be fair to say that this is a polar opposite to the Burgess Hill office but new management seem to be bringing energy back to the team.

    A swathe of top quality customers have been, and still are, coming on board which has happened to to an invigorated sales pipeline.

    Cons

    There are, inevitably some downsides and they do require some work:

    - interdepartmental cohesion needs to be improved

    - recruitment has not been successful but a revised policy has started to add value
    - the 'pace' is extremely fast and unrelenting (positive or negative depending on your character)
    - work to be done on relationship between board level and workers

    Advice to Management

    Please remember that the staff are the key, if they are working for you, then they will intrinsically work for the customers. This has not been feasible due to 'toxic' employees but should now be a real focus.


  3. Helpful (7)

    "Depressing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dogs Body
    Former Employee - Dogs Body
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Acora full-time (Less than a year)

    Pros

    Good career progression if you are willing to work extremely hard, basically give up your life, do favours and brown nose. Do a lot of on call and be a 24 hour engineer and you might progress, however the progression is only good if you plan to move on. You simply will not get paid any more despite what you do so as a pro you can get progression by exposure and then move on to a company that pays the market average and more which you will not get at Acora.

    Cons

    Management is very inexperienced where it counts. Promoted from a low level and not managed people. Not professional, attack analysts with petty things rather than focus on completing calls and supporting customers and engineers. It's very funny to watch sometimes because the lower end managers can not speak for themselves they have to get an answer to a question from the senior ops for the silly small things.
    HR management not helpful or neutral anymore, very 1 sided
    Company went from a genuine IT company with a focused portfolio to a sell it all overnight with no experience in how to support some of the tech.
    Over reliance on contractors because they fired us all
    High turn over of analysts because of poor treatment and pay

    Advice to Management

    No comment


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  5. Helpful (5)

    "Avoid at all costs...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people and their undeniable loyalty to a business that's going downhill rapidly. Can't think of another positive thing to say

    Cons

    Do not believe for one minute the "positive" reviews being placed at present, these are done by management within the company. It is a desperate attempt by those within the business to salvage any credibility they have left and therefore leading those who read them into a false sense of security. The place is a mess, it's dysfunctional, it has no integrity and the management leave a lot to be desired. They will blame the staff for anything and everything long before they take a look at the real problem, which is the management. There are no real skills in managing the people, the customers or each other for that matter, just people who were in the right place at the right time regardless of their ability. The company does not promote those within who do not comply, who speak their mind or whose face doesn't fit. It is "suppression of progression" at its finest. They will taint your abilities, making you question your abilities which in turn results in a loss of confidence in being able to deal with the job you came in to do. Your career path will be suppressed and you will receive no recognition for any efforts or hard work you put in to. There are no pay rises and no bonuses unless your "face fits".

    It's a path of career destruction if anybody attempts to join this business to better themselves or their technical skills.

    All the redundancies made have been a huge mistake, losing great skills and great people and given the right support, encouragement and direction they could have added their own individual value to what looks like a failing business.

    Eventually they will dig themselves out of the hole they have dug for themselves but not without losing more people and more integrity along the way.

    Advice to Management

    Get rid of the abusive management style and focus more on how you get the best out of your people, the few you have left are all you've got right now to hold the place together. They are your glue so focus on how you can keep that together rather than how you can tear it apart.

    Damage is done but you need to look where the heart of this lies and how you can fix it before it's too late. . If you want to look at incompetence at it's best then look at the operational board who were responsible for "choosing" those who left. Bad choices and you've left the business with a huge gaping hole!!


  6. Helpful (6)

    "Sad times..."

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Acora full-time

    Pros

    Some of the people were great work colleagues who I wish all the very best to.

    Cons

    The senior leaders & HR need to wake up...you can't treat people as if they're a number. People need to be treated with respect, integrity and empathy - sadly these qualities do not exist within the management team...especially HR.

    Advice to Management

    People make your business successful...start to treat them the way in which you'd expect to be treated within the workplace!


  7. Helpful (8)

    "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Acora full-time (Less than a year)

    Pros

    There is a five word minimum

    Cons

    Don't believe the fake 4 star review below. Clearly written by management on the desk. I've not met any toxic people looking for handouts here just regular people ground down by the toxic management style. The reviews about joking about sacking people are 100% true.

    Advice to Management

    Advice to jobseekers would be to steer clear
    Nothing to write that hasn't been said below


  8. Helpful (7)

    "Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Acora full-time

    Pros

    Not very much to tell about

    Cons

    Not very good not happy

    Advice to Management

    Treat the staff right and it will be better


  9. Helpful (11)

    "Dreadful, spoken with insight and experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Burgess Hill, England
    Former Employee - Senior Manager in Burgess Hill, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Acora full-time (Less than a year)

    Pros

    Previous post seems to have gone missing!!!!
    They get their hands on various tech, but wait to see the reasons why.

    Cons

    They get their hands on various tech because they sell outside of their product portfolio out of sheer desperation. The staff are not trained to deliver these, hence why projects continuously overrun! .. anyone can sell a tenner for a fiver!

    This place offers so much promise and that you will get somewhere, but only by means of screwing others around you, which the Board encourage.
    I mean it's quite scary to work for a company with an HR function so useless and corrupt!
    "Redundancies" are of second nature to this place, if they do not like you, be sure to see yourself out of the door (your danger zone is the first 2 years, by which it becomes harder to fire someone after!).
    They tend to make poor decisions at board, and when all goes wrong, they blame it on the management and make them "redundant". They pay them their notice, normally 3 months and they're on their way, that's why not enough people take them to court. Afterall, getting paid to leave that place feels more like a blessing by the end of it.
    But I know many that it will happen to that will kick up and Acora will get their comeuppance.

    The board have no IT experience, so you know any initiative, comes from inexperience and a way of attempting to save money somewhere.

    Then you have the boards new choice of manager for the service desk, needless to say the below reviews are 100% true, he will boast about firing people he can't be bothered to work with, he actually boasts about it because it makes him appear powerful, because he's finally had a taste of power, would you really let someone who has never managed people, suddenly manage 80 people! On top of that, his initiatives have all been scrapped to date!

    I could go on, but I haven't got weeks

    Advice to Management

    No point, they're a greedy board, they're waiting for their buy out and not willing to invest to fix the issues. They will trim the overhead (people) and make do with what they've got until the event takes place, by which they will will take their money and run from this mess.

    I resigned, didn't get made "redundant" but was the best decision I have ever made, about 20 people I worked with 6 months ago are no longer there, after having been made "redundant".

    No I do not rate the CEO thanks for asking glassdoor. He is greedy and portrays an evil side to business.


  10. Helpful (9)

    "going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Acora full-time (More than a year)

    Pros

    can look forward to payday. A lot of technology. There are some great people

    Cons

    Expect to be paid well below the market average unless you are well liked by management. If you are, you are laughing and can expect huge pay raises that put head and shoulders on other members of your team doing the same job.

    Security at work does not exist in Acora. The turnover is so high that if I came even a year earlier, I would not recognise half of the people. It began to improve for a while, but it has slipped back into its old ways. If you get on the wrong side of the management, you're out the door.

    Redundancies are Acora's favourite thing. If they don’t like you, they will make you redundant as an easy way out and 3 months later they will hire another person. I think more are on the way as customers have left or are leaving. If you make a mistake, you will be disciplined and you will be gone.

    Acora used to be a lively and fun place to work, but recent management changes have meant this is quickly disappearing. The other office seems to have work drinks and events in the office organised by HR they care about doing a good job but the HR down here could not seem less interested in people and seems annoyed if you talk to them. The only time you will see them is if you are getting the boot, probably the only time you will get a smile from them as well.

    New management on the desk have crushed any sense of fun at work and everyone is looking for something else and are sick of the attitude and jokes about being fired.

    The projects are bad in Acora. The sales team will sell anything even if we can not support it. This means that engineers are reserved for too many things at once and then the desk gets something to support that is not fit, but it is the best thing they can do. When it goes wrong, it is the desk's fault and there is a scapegoat.

    The entire place has become a place where people are trying to feather their own nests and do not care about the customer or the company. There is so much back stabbing and politics all of a sudden. The board knows who the above is referring to, but wont do anything, apparently waiting to be bought.

    Advice to Management

    Sort out those who are not fit for their duties. Invest in your staff. Begin to treat us as human beings


  11. Helpful (12)

    "Five Star to One Star"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Acora full-time

    Pros

    There are no real Pro's anymore to working for Acora.

    Cons

    Over the past few years the company has gone from being a good place to work, with training and internal promotion being what the company wanted (They saw the staff as the key asset) to being a company with limited access to training, and promotion only available to the mates of the senior managers.
    Staff are placed under pressure to perform and meet targets, and face uncertainty of their own future. The company has a habit of putting people on garden leave to remove them.
    You face the prospect of disciplinary for failure to follow process if it goes wrong, but are told you have to do these things to learn. If you do follow the process and it goes wrong, you still face the disciplinary, as you are told that you should have known following it would cause a problem and therefore should not have done so. Basically, if it goes wrong, regardless of what you do, you face disciplinary.
    The management structure has changed so much that now there are more chiefs than Indians (at least that how it feels), and management are more than happy to throw staff under the bus.

    Advice to Management

    No point, as it is simply the CEO's way, or the highway, and this mentality has filtered down through the management structure, so at each level it is their way or the highway.


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