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Acora Reviews

Updated 21 June 2017
27 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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David Rabson
20 Ratings

27 Employee Reviews

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  1. Helpful (1)

    "Very open culture and fast growing business."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning and Development Manager in Burgess Hill, England
    Current Employee - Learning and Development Manager in Burgess Hill, England
    Recommends
    Positive Outlook

    I have been working at Acora (More than a year)

    Pros

    Have only been with Acora a short period of time but already impressed with the set up and the direction of the company. In my opinion, what sets it apart is the attitude of its people - it is a very collaborative environment. Very warm welcome from everyone across the business. Clear direction and vision from the board and CEO of where he/they want to take the company.

    Cons

    The whole company needs to relocate to Brighton (for purely selfish reasons.....) . CEO a rabid Spurs fan....aside from that, genuinely, none so far.

    Advice to Management

    Keep up the direction, and communication to your staff, of the vision you have for the business and its people.


  2. Helpful (5)

    "Senior Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Burgess Hill, England
    Former Employee - Senior Manager in Burgess Hill, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Acora full-time

    Pros

    They get their hands on various tech but wait to see the reason why.

    Cons

    Acora get their hands on a various tech because they do not stick to their product portfolio, they sell for the sake of selling in desperation, when staff are clearly not trained to deliver, hence why projects continuously overrun.

    If you want a career, my best advice is you steer clear. If they do not like you, be sure to see yourself out of the door in the 2 year window (thereafter it gets difficult to fire someone).

    I know up to 15-20 people this year who have been let go because the boards new choice of manager didn't like them and as said in below review, he would make jokes about firing people because he finally had a taste of power.

    This place tends to bring out the worst in people, it comes with promises that it will take you somewhere but only by means of screwing others around you, which is advised by the very own CEO.

    "Redundancies" are second nature to Acora, if they don't like you, they pay you your notice and you're on your way, that's why not enough take them to court.
    No responsibility is taken by the board, they're quick to blame management and suddenly make them "redundant". Their decision making is so poor, have no idea why their chairman hasn't walked! I wonder whether the board are honest, or hide things from him! The customers never know the truth, as they tend to slate those they make "redundant" to the ground and appear to act in the customers interest, when it's normally down to a poor board actions, poor decision making, or overspending on matters that are irrelevant to spending for the business.

    This place can negatively impact your personal life and mental health, especially for young IT professionals. Given the rise in mental health of late. SWERVE!

    I do not at all rate the CEO, thanks for asking glassdoor
    I could go on
    Show

    Advice to Management

    No point
    They are greedy, not willing to invest to fix the issues.
    They're waiting for PE to buy them out, they're just waiting for pay day, they don't care for the employees.


  3. Helpful (3)

    "Stay well clear"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burgess Hill, England
    Former Employee - Anonymous Employee in Burgess Hill, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    This company is growing pretty fast. They are sales led and good at winning new business. Head Office is located in Burgess Hill on an industrial estate

    Cons

    This is a privately owned company, there was a relevantly recent name change which is rarely a good sign. They are sales led, more interested in building a large order book than delivering to the customer. There are some good staff here, mostly doing the wrong jobs. They have a mantra that is based around being world class, but there is no substance behind it. They have ISO accreditations but keep the documentation under lock and key. None of the BAU activity refers to any of this. I would suggest they are looking for a takeover.

    Advice to Management

    Sell while you are growing


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  5. Helpful (1)

    "Interesting Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk Analyst in Solihull, England
    Former Employee - Service Desk Analyst in Solihull, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Acora full-time (More than a year)

    Pros

    From a technical point of view Acora is a brilliant place to work in order to get the range of experience you need within the IT Support Industry.

    The members of staff I worked with were brilliant - MOST members of staff were extremely helpful and would go the extra mile to ensure the business ran as smooth as possible

    HR staff - Well the HR staff in the Birmingham office, friendly and helpful with any personal/work issue you could always feel comfortable as for the BH office (not a clue, non existent HR dept)

    New Service Desk Manager appears to be having a positive impact on the SD

    Engineering Team - Helpful and knowledgeable - most of which will take time out to support and help you develop which is much appreciated - including the TL

    Training - for me was brilliant I was able to get the opportunity to complete a course, and various projects with the engineering team - this was purely circumstantial however and the same treatment was not for everyone else but it was a beneficial factor for me.

    Cons

    Well where do I start...

    PAY - I don't think there needs much explanation - many members of staff could easily getter a better pay package elsewhere - the "good" feeling on the desk is what keeps employees - which appears to be disappearing. If pay was better - the staff retention wouldn't be so bad. The pay rise of 2% for most members of staff was embarrassing to say the least considering the amount of money they spend on biscuits and tea - the way it was also delivered was terrible.

    Various members of management (TLs, Senior, Shift Leads - Not too sure what the role is) have a complete disconnection with the staff and the way in which people work - It is a shame that such a good working relationship can be ruined by various people. The amount of "snakey" people within management is shocking - people throwing staff under the bus to get to the top - its quite laughable seeing this behaviour from grown men. The way members of staff are treated is quite shocking at times.

    Shifts - the idea of moving to a new Shift seemed great for a mature company, its just unfortunate that Acora wasn't ready for the step toward the new shift pattern and placed staff in roles which they really shouldn't have (how they passed the interview - I will never know) this has lead to increased workloads on staff and meaning more frustration put onto the Service Desk - IE taking calls out of hours for non-priority issues.

    When employees go the "extra mile" (out of hours calls, when not on call, staying behind etc) its quite quickly forgotten which becomes irritating.

    The staff turnover - the amount of people that have left in the space of time I worked there was ridiculous. I suspect the recruitment isn't great because they will employ incompetent people in various different roles (TLs, SDAs, Mgmt) this increases workload on staff because they have to pick up others work, or constantly re-train people in the same area.

    Advice to Management

    Start taking care of "the good guys" it will benefit you in the long run

    Get rid of the incompetent staff

    Continue with pushing people to learn - everyone enjoys it

    Trust your staff and stop over-working them

    Get rid of a good 15 members of staff the SDM knows who they are and the company will run extremely well

    Improve pay :)


  6. Helpful (1)

    "Nasty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Service Desk Analyst in Burgess Hill, England
    Former Employee - IT Service Desk Analyst in Burgess Hill, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Acora (More than a year)

    Pros

    Nice team and lots of technology to play with

    Cons

    Some management just makes jokes about firing you. Shoot first attitude to employees. There is a HR office of unfriendly staff. HR department in burgess hill is very rude most people do not go there with problems. Seriously need to change how they treat employees because it's not a nice place to work.

    Advice to Management

    Seriously need to change how they treat employees because it's not a nice place to work. you will get better results this way


  7. Helpful (2)

    "Unpleasant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst Tier II in Solihull, England
    Current Employee - Service Desk Analyst Tier II in Solihull, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Acora full-time (Less than a year)

    Pros

    Can look towards payday
    Learn many technical skills through different environments
    Take that experience elsewhere

    Cons

    Awful shift patterns
    No proper benefits to being on shift
    Performance reviews based on stats, leading to heavy 'padding' with easy cases. A case that takes 1hour is valued the same as a 2minute one.
    Poor distribution of skills - some of the Level 1/2 Analysts are more knowledgable than lvl 3's
    Management treats you like schoolchildren
    Awful pay
    No progression, and even if you get a promotion its not worth the extra work for such little pay

    Advice to Management

    Nothing


  8. Helpful (6)

    "Unprofessional, Abusive, Slave Labour, Poor Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Solihull, England
    Former Employee - Technician in Solihull, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working at Acora opens doors to many technologies. Exposure to various Vendor Techs.
    Exposure to different customer environments.

    Cons

    No courses available to staff. Broken promises. Poor shift patterns. High attrition rates of staff.
    Poor management. Abusive and childish staff. Unhelpful team members. No guidance. All about the stats to keep board members happy. No work life and social life balance. Company policy applies as and when it suits the company.

    Advice to Management

    Why bother, i raised many concerns during my time, and they were more or less all ignored.


  9. Helpful (6)

    "The Great escape"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk Analyst Tier I in Solihull, England
    Former Employee - Service Desk Analyst Tier I in Solihull, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Acora full-time

    Pros

    Pay day is the only thing you can rely on

    Cons

    The office is very unorganized, the left hand does not know what the right hand is doing. Staff turn over is a joke, people moan to each other about working there. It is stated that you work * weekends in a year but end up doing two a month. You are left alone with one other person at night so when Priority 1 cases come in you are left alone with an unorganized heap of information on a shared drive and can not get hold of an "on call incident manager". When ever you ask you manager anything he says "refer to the customer care pack" and training on the systems is poor and limited to 20 min sessions in which the only thing you achieve is falling asleep. You also end up doing tier 2 work on tier 1 pay. sensitive information is not very well protected either. And lying seems to be encouraged. You are told to lie to clients about various services they are paying for, you are lied to about shifts, lied to about benefits, and lied about in performance reviews.
    When it comes to booking holiday they have one member of staff that does this, you submit a request and you have to chase it up right until the day before you are due to go on annual leave. If it does get actioned on time the response is laughable, you are told that in order to take time off you have to find someone to cover your shift, this anywhere else is the job of H.R and the Manager. When you complain about this you are told that "she has a lot to do" and this is the status quo so deal with it, which most staff moan about. I have never worked in such a toppsy turvy unprofessional environment, it's like they just wing it and make it up as they go along. Clients pay for specific services and they do not deliver, they lie to the clients which does not sit right with yourself.
    I strongly recommend that if an agent approaches you with a vacancy for these guys or you see a vacancy ...DO NOT APPLY. You will regret it if you do.

    Advice to Management

    Take a look around you, listen to your staff and Learn!


  10. "Challenging and rewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst Tier I in Solihull, England
    Current Employee - Service Desk Analyst Tier I in Solihull, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Acora full-time

    Pros

    Working for Acora is fast paced, exciting and always challenging. The exposure to technologies is amazing. There are training opportunities for all levels. The Acora family are always helpful and flexible for the good of the business. The board members know most of the staff on a first name basis are always available for a chat or advice which is something I have never experienced.

    Cons

    The pressure of supporting multiple customers can sometimes be a con, it is something that takes getting used to. Working on the support desk normally means you will be working shifts some may say this is a con. However this is essential for the companies business plans and goals.

    Advice to Management

    As we all know the business plans and projections are fantastic. My advice would be to keep going as you are, keep listening to your staff lets try to remain a company that values its employees and looks after them.


  11. "A Company that knows it's business inside out and continues to soar!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Burgess Hill, England
    Current Employee - Team Leader in Burgess Hill, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Acora (More than a year)

    Pros

    Job satisfaction
    You can make a difference
    Good tech set-up in leading technologies
    Promotes within
    Daily challenges
    Welcoming and a sense of belonging to something special
    Great Team work ethic
    A company that continues to grow at speed and knows where it's headed
    CEO regular company focus and direction communicated to all staff
    Training workshops and exams provided
    Competitive salaries
    If you have the passion you will succeed!

    Cons

    IT Customer service desk environment means high pressure to deliver
    Staff resourcing in keeping up with high customer demands

    Advice to Management

    Brainstorm sessions with staff workshops to keep working smarter and be a step ahead
    Bright idea of the month award
    Working hours/rota's reviewed to ensure optimum performance 24/7


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