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Acora Reviews

Updated 25 January 2018
43 reviews

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1.6
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David Rabson
31 Ratings

43 Employee Reviews

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  1. "Fast Paced, Forever Growing, Clear Vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Systems Engineer in Sompting, England
    Current Employee - Technical Systems Engineer in Sompting, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Acora full-time (More than a year)

    Pros

    Having only worked for Acora for a short amount of time (1 Year) I have seen a range of different types of progression; whether its the company itself taking on bigger contracts/customers, increasing its head count or its looking after there current employee's and promoting them internally, this is the fast paced environment you want to work in!

    I have been lucky enough to have progressed from our 24x7 Service Desk to our Technical Engineering Team in around 8-9 months from starting at Acora.

    Management are always keeping us up-to-date with the latest news across the whole business and there are regular meetings with management on Acora's Vision and our 3 & 5 year plans with updates quarterly in-between these meetings to update on progress etc...

    Cons

    Acora is not for the faint-hearted, the speed at which the company is forever changing is challenging at times.

    There are times where all hands are required on deck and it can be a case of staying very late some evenings, starting early or getting involved with other department issues that you are not involved in directly, but these all make Acora stronger at the end of the day!

    However the saying " You only get out what you put in" is certainly true at Acora, which is great for those people who enjoy going the extra mile, staying late to get an issue resolved etc...

    Advice to Management

    Continue updating staff more regularly regarding changes at Acora and updates on the 3/5 year plans.

    Look after the people who are wiling to give most of their time to Acora and don't let them think that they are just doing it without recognition or reward


  2. Helpful (11)

    "A hiring and firing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Acora full-time

    Pros

    Good place to get your hands on technology. An interesting and varied customer base.

    Cons

    The one and only aim, and the board don't hide it, is to create rapid growth so they can sell or float the company. That's it, nothing else matters. To that purpose, during the good times they hire, hire, hire. The moment the profit margins are squeezed or growth slows then they make people redundant and they have zero empathy when they do. If you're looking for a long career with a single company then Acora isn't for you. The staff turnover is HUGE. They have lost a lot of very good people. If you don't get on with Rabbo then you're toast !

    Advice to Management

    Stop treating staff as a balance sheet inconvenience. Go back to the ADA days and the previous owners ways of growing the company slowly and be much less ruthless and unkind.


  3. Helpful (10)

    "Dishonest and short sighted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burgess Hill, England
    Former Employee - Anonymous Employee in Burgess Hill, England
    No opinion of CEO

    I worked at Acora full-time (More than a year)

    Pros

    Had a good salery and flexed my hours / location of work to my benefit

    Cons

    Very short sighted
    Blame culture that then means nobody will take responcibility for anything. Sevice desk team leaders have no technical understanding so of no use managing icidents that there teams are working.

    Advice to Management

    Too much re-orgs internally. No stability. Blame culture that then means nobody will take responcibility for anything. Sevice desk team leaders have no technical understanding so of no use managing icidents that there teams are working.


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  5. Helpful (6)

    "It’s like stepping back in time..... just awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Acora full-time

    Pros

    None, it’s a terrible place to work.

    Cons

    There are too many to list, the reviews on here are accurate and the management team and CEO are the worst you find at any company, they use excuses not to pay bonuses and then they fly out on their exotic holidays.... no job is worth this.

    Advice to Management

    They won’t listen so there is no point, they will continue to ignore their employees and blame everyone else except themselves. They are far too arrogant to care about people


  6. Helpful (5)

    ""Simply Awful""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Infrastructure Support Analyst in Solihull, England
    Current Employee - Senior Infrastructure Support Analyst in Solihull, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Acora full-time (More than a year)

    Pros

    None, dreadful place to work with dreadful managers. This company is like "Life on Mars" it's like the 1970's. The management has been the same and have not moved on with time thus they don't know how to change. Truly is a terrible place.

    Cons

    No flexibility, very micro managed, extremely low salaries and bad benefits, Directors thinking is very old school - still living in the mindset of 30 years ago! They don't take on board the fresh opinion of young people coming into the business.

    The employees who have been there longer will always be favourites. In your first 2 weeks, it's very obvious to see who the favourites are. Senior Management just don't care about the employees.

    Majority of employees haven't had a salary increase in the last 2 years and there are no bonuses and benefits, so don't believe them all the promised on job ads sales pitches during interviews.

    The retention rate is rubbish. So many employees have started and left within 6 months. The culture of this business is shocking. Unless the CEO don't get on board with new opinions and the 21st century way of working, this business will never keep on new staff.

    Advice to Management

    1. You also have a culture of bullying which starts at the very top of of your organisation which will affect you ability to retain staff and customers.

    2. You are an MSP therefore you should be doing what the customer wants not what you want.

    3. The more people who leave will eventually turn up within some of your customers and their experiences with Acora will have an impact on your customer retention.

    4. Remember People follow People not titles if you have no respect for your employees they will not respect you or the company which can only be a negative for you.


  7. Helpful (10)

    "Would the last person to leave please turn off the lights"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Solihull, England
    Current Employee - Anonymous Employee in Solihull, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Acora full-time (More than 3 years)

    Pros

    exposure to a wide variety of technology. Shifthours that suits my situation.

    Cons

    Place has gone rapidly downhill in last 12 months. What used to be a good work environment has been turned into somewhere where nobody wants to come into anymore and everyone is looking to get out of the door. Management on the desk is a bully but has changed his tune in the last few months since he's probably got a rollocking for it, or is trying to impress his new master. Nothing really changes, we are still stuck with the same problems that we were having three years ago, and no-one seems to care about it to really tackle it. No point going to hr about it as they don't care about you at all and the one person they had who did they got rid of. Wouldnt now recommedn acora to my worst enemy, let alone a mate. Loads of people leaving or made redundant and since then we can't get people and always are short staffed. Rats leaving a sinking ship now

    Advice to Management

    Sort it out. Place is going to the dogs yet you don't seem to do anything about it depite the chief exec talking big at his get togethers - waste of time. Do something about the management on the desk as the top man is a bully and a massive bs merchant who no-one respects anymore. Sort your hr team out too and bring back what acora used to be like for the staff


  8. Helpful (15)

    "Premier League aspirations, but in reality, a Third Division outfit."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Employee in Burgess Hill, England
    Former Employee - Senior Employee in Burgess Hill, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Acora full-time (More than a year)

    Pros

    Some very good people at ground level who go above and beyond to keep the business going. The true heroes of Acora.

    Cons

    In the words of The Connells song, 'Nothing to say, cause it's already said'

    Many of the reviews below eloquently and concisely sum up the problems that Acora have, and I don't see any point wasting time going over it all again. Suffice to say I concur with many of the reviews on here. The fake ones are as plain as the nose on your face, but I will leave it to you, the reader, to make what you will of these.

    Acora is a business with massive aspirations(Their advertising blurb talks of 'world class service') Honestly speaking, I don't think they are equipped to fulfill them.

     A business strategy that changes with the wind, constantly moving goalposts that are the quarterly objectives, lack of senior direction and stability, zero job security, and a magpie-like (and inevitably short-lived) obsession with anything 'shiny' and the latest in management fads, mean that this company is resigned to an ever-repeating Groundhog Day of customer service problems, employee relations issues, bad hires/recruitment and a revolving door of employees, that constantly come and go.

    As the title of the review says, the reality of the situation is that this is a 3rd Division set up, with their noses desperately pressed up against the window of the Premier League big boys. Sadly, they have neither the know-how or werewithal to join that coveted elite. Sometimes, it's the hope that kills you....

    Where they go to from here will be dictated by the actions of the board. I don't think the problems are totally insurmountable, but they do need addressing. Up until now, board members have been like the three wise monkeys, fingers in ears, singing as loudly as possible. The Premier League (or at least the 2nd Division) may well still be possible if they change their approach. If however. they don't, and Acora continues in its current vein, they may well find themselves playing in the Conference in a few years time.

    Good luck with it.

    Advice to Management

    You have two major parts of your business which are problematic and at the root of your current problems. the individuals involved in these areas have been allowed far too much free reign. Like giving a 17 year old the keys to your Ferrari. They have colluded to form a very unholy alliance that has almost irreparably damaged your employee relations and staff engagement, certainly within the operational area. Senior management (as in the board) reading this will know EXACTLY what I am referring to. Up until recently, this was not being addressed, as the people in power sat on their hands, and feigned ignorance, in the hope that yet another 're-structure' would solve it all. I believe however, that due to recent changes in reporting lines, and the long-overdue wing-clipping of said individuals, this may now change. Only time will tell -but whatever, the bell is tolling as the chickens now come home to roost. There are only so many times you can shuffle the deck and structure, only so many times you can plagiarise other peoples work and pass it off as your own, only so many times you can hide behind excuses, running to Directors, blaming your staff and forcing people out of the door, before the torch is eventually shone on you. There are no more places to hide.


  9. Helpful (10)

    "Gullable idiot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Acora full-time

    Pros

    There isn’t any this company is run by idiots, the CEO being the biggest plonker you will EVER come across .

    Cons

    There are too many to list, employees are treated like scum, the management are corrupt and the ceo is a halfwit

    Advice to Management

    Sell up to someone who know how’s to run a business and who appreciates employees. The current CEO shouldn’t be allowed to interact with any human beings.


  10. Helpful (11)

    "Toxic and Shocking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burgess Hill, England
    Former Employee - Anonymous Employee in Burgess Hill, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Acora full-time (More than 3 years)

    Pros

    The sales team somehow keep bringing the money in despite selling outside of Acora’s technology portfolio.
    The EA in BH is never - ever unhappy. I honestly don’t know how she remains so positive, but without her, the office would be unbearable!
    Free coffee/tea.
    Unfortunately, not much else.

    Cons

    Where to begin? I worked at Acora for a number of years and remained optimistic for the most part that things would change for the better in the not so distant future. I was wrong, very wrong. If you are at Acora now and optimistic that things will change soon, you’re wrong too.

    The people keeping the lights on, doing the day to day work, were a pleasure to work with and all held each other’s spirits up in what was effectively, a glorified metal shed.

    However, the same can’t be said for the egotistical management who seem to still be gripped by their childhood complexities. Something that they evidently remain bitter about as adults.

    It’s very much “my way” or “no way” and as other reviews mention, you are made to feel like a lower class citizen. If you do have a good point to make, then they are very quick to take the credit for it themselves.

    The culture of “throwing people under the bus” was often joked about amongst the Service Desk, the sad thing was that this very culture did and still does exist and is no joke. You were made to feel like you could trust nobody.

    Don’t ever expect to receive a bonus at Acora. If by some miracle they do make a profit, that is after paying out service credits to all of their customers for consistently breaching SLAs, then they spend it on next year’s accruals instead! Of course, this only happens once the board has lined their pockets. I mean... they’ve earned it! After all, it’s not easy swinging a golf club for most of the week whilst the “ants” are worked into the ground keeping their business ticking over!

    The Service Desk is consistenly understaffed and unmanned. As a customer paying for 24/7 coverage, this meant the majority of the time you were actually paying for one individual in the whole business to be working on your account, whilst also doing the same for another 5/6 customer accounts too. Don’t be fooled by the colourful and dreamy language from upper management trying to convince you otherwise.

    Advice to Management

    Acora is a very immature business to work for. The back stabbing culture, deceitful attitude towards high paying customers and the all round “boys club” environment has to, but won’t ever change.

    If money is all that matters, keep it up! You’re doing everything right to make sure there’s always a wad of fifties in your back pocket, whilst you address the entire office in the board room.

    If by some miracle, you actually consider yourselves to value your staff as human beings, devoting themselves and embracing the business as a part of who they are as individuals - then stop the “clicky” culture, engage with your staff, be more flexible and prevent the ridiculous high staff turnover.

    Stop paying people to write false positive reviews on here. They stand out like the blocks of red breached cases in your monthly customer reports!


  11. Helpful (11)

    "Avoid this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Burgess Hill, England
    Former Employee - Senior Project Manager in Burgess Hill, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Acora full-time (Less than a year)

    Pros

    The engineer team is great, really good bunch of people, really knowledgeable and glad to help.

    Cons

    Management is terrible, absolutely no support, high staff turnover, real blame culture, no collaboration between areas, service desk is poor and turnover is high. Heavily sales driven environment, and Acora normally over promises and then under delivers in that area.
    Somehow they are managing to still sell IT services but not sure how long that will continue.


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