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Acora Reviews

Updated 12 August 2017
28 reviews

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2.5
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David Rabson
21 Ratings

28 Employee Reviews

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  1. Helpful (3)

    "Interesting Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk Analyst in Solihull, England
    Former Employee - Service Desk Analyst in Solihull, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Acora full-time (More than a year)

    Pros

    From a technical point of view Acora is a brilliant place to work in order to get the range of experience you need within the IT Support Industry.

    The members of staff I worked with were brilliant - MOST members of staff were extremely helpful and would go the extra mile to ensure the business ran as smooth as possible

    HR staff - Well the HR staff in the Birmingham office, friendly and helpful with any personal/work issue you could always feel comfortable as for the BH office (not a clue, non existent HR dept)

    New Service Desk Manager appears to be having a positive impact on the SD

    Engineering Team - Helpful and knowledgeable - most of which will take time out to support and help you develop which is much appreciated - including the TL

    Training - for me was brilliant I was able to get the opportunity to complete a course, and various projects with the engineering team - this was purely circumstantial however and the same treatment was not for everyone else but it was a beneficial factor for me.

    Cons

    Well where do I start...

    PAY - I don't think there needs much explanation - many members of staff could easily getter a better pay package elsewhere - the "good" feeling on the desk is what keeps employees - which appears to be disappearing. If pay was better - the staff retention wouldn't be so bad. The pay rise of 2% for most members of staff was embarrassing to say the least considering the amount of money they spend on biscuits and tea - the way it was also delivered was terrible.

    Various members of management (TLs, Senior, Shift Leads - Not too sure what the role is) have a complete disconnection with the staff and the way in which people work - It is a shame that such a good working relationship can be ruined by various people. The amount of "snakey" people within management is shocking - people throwing staff under the bus to get to the top - its quite laughable seeing this behaviour from grown men. The way members of staff are treated is quite shocking at times.

    Shifts - the idea of moving to a new Shift seemed great for a mature company, its just unfortunate that Acora wasn't ready for the step toward the new shift pattern and placed staff in roles which they really shouldn't have (how they passed the interview - I will never know) this has lead to increased workloads on staff and meaning more frustration put onto the Service Desk - IE taking calls out of hours for non-priority issues.

    When employees go the "extra mile" (out of hours calls, when not on call, staying behind etc) its quite quickly forgotten which becomes irritating.

    The staff turnover - the amount of people that have left in the space of time I worked there was ridiculous. I suspect the recruitment isn't great because they will employ incompetent people in various different roles (TLs, SDAs, Mgmt) this increases workload on staff because they have to pick up others work, or constantly re-train people in the same area.

    Advice to Management

    Start taking care of "the good guys" it will benefit you in the long run

    Get rid of the incompetent staff

    Continue with pushing people to learn - everyone enjoys it

    Trust your staff and stop over-working them

    Get rid of a good 15 members of staff the SDM knows who they are and the company will run extremely well

    Improve pay :)


  2. Helpful (5)

    "TRAGEDY"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The place is a shambles and is going rapidly downhill, so to find at Pro at the moment is hard and struggling to find one good thing to say about the place.

    Cons

    My title says it all. The place is a tragedy and investors need to take note, the place is a dictatorship, not a business that cares about its people, or its customers. They claim to look after their staff, well, let me tell you. Unless your face fits there is no training, unless your face fits, there are no pay rises, unless your face fits you won't see a penny in any bonus. They claim to have no money yet year on year we make profit, yet some people have not had a pay rise for years, let alone see anything additional in their wage packet at the end of the financial year. So much so that the board swerve the idea of even discussing it anymore. Listen board members! The people at your company are hardworking, loyal, dedicated people who have dedicated their working and their private time to building your business up. You seem to think they go to work because they want to, eyes open board!!! Everybody is there to earn a living to support their families and give them the best they can, so not to even get a standard of living pay rise whilst you dip your hands into the profits is disgusting. We go to work because we have to and not because we want to.

    The redundancies going on have been poorly managed, poorly communicated and overall the lack of compassion, empathy and support that should have been there from the board, HR and senior management has not been there, with part of those in the shake up of people's lives going on their annual leave. What a crazy idea and whoever sanctioned this should be held accountable.

    This was avoidable, as you well know and completely unnecessary. Stand up you cowards and be counted or will you just remain in your offices where you have been ever since the redundancies started? Sort it out, get your house in order before the pillars that support your business fall down around your ears.

    Advice to Management

    Change your management. Whatever training you do with them has failed and failed beyond repair. Change your HR before your business becomes a culture of dictatorship and change your board. Put people with a human edge into the roles who can care, show compassion and provide support. Your business shouldn't be about you and what you can put in your pockets, it should be about the people who got you in the position to do just that. Mentor your people, guide your people, support your people, reward your people and STOP treating them like animals in a zoo


  3. Helpful (4)

    "Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Acora full-time

    Pros

    Not very much to tell about

    Cons

    Not very good not happy

    Advice to Management

    Treat the staff right and it will be better


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  5. Helpful (6)

    "going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England
    Current Employee - Anonymous Employee in Crawley, West Sussex, South East England, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Acora full-time (More than a year)

    Pros

    can look forward to payday. A lot of technology. There are some great people

    Cons

    Expect to be paid well below the market average unless you are well liked by management. If you are, you are laughing and can expect huge pay raises that put head and shoulders on other members of your team doing the same job.

    Security at work does not exist in Acora. The turnover is so high that if I came even a year earlier, I would not recognise half of the people. It began to improve for a while, but it has slipped back into its old ways. If you get on the wrong side of the management, you're out the door.

    Redundancies are Acora's favourite thing. If they don’t like you, they will make you redundant as an easy way out and 3 months later they will hire another person. I think more are on the way as customers have left or are leaving. If you make a mistake, you will be disciplined and you will be gone.

    Acora used to be a lively and fun place to work, but recent management changes have meant this is quickly disappearing. The other office seems to have work drinks and events in the office organised by HR they care about doing a good job but the HR down here could not seem less interested in people and seems annoyed if you talk to them. The only time you will see them is if you are getting the boot, probably the only time you will get a smile from them as well.

    New management on the desk have crushed any sense of fun at work and everyone is looking for something else and are sick of the attitude and jokes about being fired.

    The projects are bad in Acora. The sales team will sell anything even if we can not support it. This means that engineers are reserved for too many things at once and then the desk gets something to support that is not fit, but it is the best thing they can do. When it goes wrong, it is the desk's fault and there is a scapegoat.

    The entire place has become a place where people are trying to feather their own nests and do not care about the customer or the company. There is so much back stabbing and politics all of a sudden. The board knows who the above is referring to, but wont do anything, apparently waiting to be bought.

    Advice to Management

    Sort out those who are not fit for their duties. Invest in your staff. Begin to treat us as human beings


  6. Helpful (5)

    "Dreadful, spoken with insight and experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Burgess Hill, England
    Former Employee - Senior Manager in Burgess Hill, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Acora full-time (Less than a year)

    Pros

    Previous post seems to have gone missing!!!!
    They get their hands on various tech, but wait to see the reasons why.

    Cons

    They get their hands on various tech because they sell outside of their product portfolio out of sheer desperation. The staff are not trained to deliver these, hence why projects continuously overrun! .. anyone can sell a tenner for a fiver!

    This place offers so much promise and that you will get somewhere, but only by means of screwing others around you, which the Board encourage.
    I mean it's quite scary to work for a company with an HR function so useless and corrupt!
    "Redundancies" are of second nature to this place, if they do not like you, be sure to see yourself out of the door (your danger zone is the first 2 years, by which it becomes harder to fire someone after!).
    They tend to make poor decisions at board, and when all goes wrong, they blame it on the management and make them "redundant". They pay them their notice, normally 3 months and they're on their way, that's why not enough people take them to court. Afterall, getting paid to leave that place feels more like a blessing by the end of it.
    But I know many that it will happen to that will kick up and Acora will get their comeuppance.

    The board have no IT experience, so you know any initiative, comes from inexperience and a way of attempting to save money somewhere.

    Then you have the boards new choice of manager for the service desk, needless to say the below reviews are 100% true, he will boast about firing people he can't be bothered to work with, he actually boasts about it because it makes him appear powerful, because he's finally had a taste of power, would you really let someone who has never managed people, suddenly manage 80 people! On top of that, his initiatives have all been scrapped to date!

    I could go on, but I haven't got weeks

    Advice to Management

    No point, they're a greedy board, they're waiting for their buy out and not willing to invest to fix the issues. They will trim the overhead (people) and make do with what they've got until the event takes place, by which they will will take their money and run from this mess.

    I resigned, didn't get made "redundant" but was the best decision I have ever made, about 20 people I worked with 6 months ago are no longer there, after having been made "redundant".

    No I do not rate the CEO thanks for asking glassdoor. He is greedy and portrays an evil side to business.


  7. Helpful (10)

    "Five Star to One Star"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Acora full-time

    Pros

    There are no real Pro's anymore to working for Acora.

    Cons

    Over the past few years the company has gone from being a good place to work, with training and internal promotion being what the company wanted (They saw the staff as the key asset) to being a company with limited access to training, and promotion only available to the mates of the senior managers.
    Staff are placed under pressure to perform and meet targets, and face uncertainty of their own future. The company has a habit of putting people on garden leave to remove them.
    You face the prospect of disciplinary for failure to follow process if it goes wrong, but are told you have to do these things to learn. If you do follow the process and it goes wrong, you still face the disciplinary, as you are told that you should have known following it would cause a problem and therefore should not have done so. Basically, if it goes wrong, regardless of what you do, you face disciplinary.
    The management structure has changed so much that now there are more chiefs than Indians (at least that how it feels), and management are more than happy to throw staff under the bus.

    Advice to Management

    No point, as it is simply the CEO's way, or the highway, and this mentality has filtered down through the management structure, so at each level it is their way or the highway.


  8. Helpful (7)

    "Stay well clear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burgess Hill, England
    Former Employee - Anonymous Employee in Burgess Hill, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    This company is growing pretty fast. They are sales led and good at winning new business. Head Office is located in Burgess Hill on an industrial estate

    Cons

    This is a privately owned company, there was a relevantly recent name change which is rarely a good sign. They are sales led, more interested in building a large order book than delivering to the customer. There are some good staff here, mostly doing the wrong jobs. They have a mantra that is based around being world class, but there is no substance behind it. They have ISO accreditations but keep the documentation under lock and key. None of the BAU activity refers to any of this. I would suggest they are looking for a takeover.

    Advice to Management

    Sell while you are growing


  9. Helpful (6)

    "Nasty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Service Desk Analyst in Burgess Hill, England
    Former Employee - IT Service Desk Analyst in Burgess Hill, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Acora (More than a year)

    Pros

    Nice team and lots of technology to play with

    Cons

    Some management just makes jokes about firing you. Shoot first attitude to employees. There is a HR office of unfriendly staff. HR department in burgess hill is very rude most people do not go there with problems. Seriously need to change how they treat employees because it's not a nice place to work.

    Advice to Management

    Seriously need to change how they treat employees because it's not a nice place to work. you will get better results this way


  10. Helpful (6)

    "Unpleasant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst Tier II in Solihull, England
    Current Employee - Service Desk Analyst Tier II in Solihull, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Acora full-time (Less than a year)

    Pros

    Can look towards payday
    Learn many technical skills through different environments
    Take that experience elsewhere

    Cons

    Awful shift patterns
    No proper benefits to being on shift
    Performance reviews based on stats, leading to heavy 'padding' with easy cases. A case that takes 1hour is valued the same as a 2minute one.
    Poor distribution of skills - some of the Level 1/2 Analysts are more knowledgable than lvl 3's
    Management treats you like schoolchildren
    Awful pay
    No progression, and even if you get a promotion its not worth the extra work for such little pay

    Advice to Management

    Nothing


  11. Helpful (10)

    "Unprofessional, Abusive, Slave Labour, Poor Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Solihull, England
    Former Employee - Technician in Solihull, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working at Acora opens doors to many technologies. Exposure to various Vendor Techs.
    Exposure to different customer environments.

    Cons

    No courses available to staff. Broken promises. Poor shift patterns. High attrition rates of staff.
    Poor management. Abusive and childish staff. Unhelpful team members. No guidance. All about the stats to keep board members happy. No work life and social life balance. Company policy applies as and when it suits the company.

    Advice to Management

    Why bother, i raised many concerns during my time, and they were more or less all ignored.


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