Addison Lee Employee Reviews about "call centre"

Updated 15 Jul 2019

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2.2
18%
Recommend to a Friend
14%
Approve of CEO
Addison Lee CEO Andy Boland
Andy Boland
22 Ratings
Pros
  • " environment good (in 4 reviews)

  • "Great family environment, good people to work with, good benefits (this is all before carlyle took over)(in 4 reviews)

Cons
  • "Addison Lee will give you nice fancy cars to drive, whilst you'll be paying(in 4 reviews)

  • "Management spoke to call centre agents like they were peasants and treated them so bad(in 4 reviews)

More Pros and Cons

Reviews about "call centre"

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  1. "Good Environment"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Advisor in Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Addison Lee full-time for more than a year

    Pros

    Free Tea + Coffee

    Cons

    Fast Paced Environment, Call Centre

    Continue reading
    Addison Lee2019-07-15
  2. Helpful (4)

    "Relentless calls, contant monitoring and micromanaged"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Call Centre Agent in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Addison Lee

    Pros

    Lots of overtime available in the call centre at peak times. Most of calls are simple to process with not many steps to follow when processing a booking. The canteen is okay and has computers available to search for another job on.

    Cons

    Bad management of call centre floor, relentless number of calls with little breaks, breaks and lunches are closely monitored, call quality is unfair, soulless atmosphere. A disconnect was felt between upper management and call centre agents. Everyone who works there is quite basic and dumb tbh.

    Continue reading
    Addison Lee2015-07-23

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